1. E L I Z A B E T H W E S T
10912 Owl Creek Drive, Fort Worth, Texas 76179 | (615) 427-2169
elizabethwest2@gmail.com| www.linkedin.com/in/Elizabeth-west-877a11102
S U M M A R Y
An accomplished and detail-oriented professional with extensive experience in implementations, troubleshooting
diagnostics, safety compliance, terminal management and operations, workshops, budgeting, and reporting.
Leverages forward-thinking and analytical skills to identify capacity issues and process improvements. A dynamic
and goal-driven producer who improves metrics, increases OTD, develops playbooks, and drives capacity while
supporting short- and long-term company objectives.
E X P E R I E N C E
BNSF RAILWAY COMPANY
Capacity Planner, Fort Worth, Texas, 2015-2016
Analyzed existing capacity levels with projected traffic in the Pacific Northwest Operating Division and Southern Transcontinental
route. As a team member, reached operational goalsbased on analytical data. Identified capacity issues and opportunities to increase
efficiency of operating lever utilization.
 Took part in Eola-Sand Project, consistingof capacity analysis and resultingin successful existingoperations,which reduced
costs.
Service Excellence Trainmaster, Fort Worth, Texas, 2012-2015
Implemented processes atcompany terminals to improve velocity and increaseOTD. Worked with local leadership to further develop
company best practices and tailor them to specific terminal needs. Provided troubleshooting diagnostics to determine key issues
interfering with productivity and performance. Conducted problem-solving workshop with local team.
 Worked on wheel change process evaluation project.
 Participated in the OnboardingProjectthroughout the BNSF system.
Terminal Trainmaster, Denver, Colorado, 2009-2012
Assisted in implementing policy and executing operating plan. Assisted in the supervision of 200 train yard and engine service
employees and planned daily train and switching operations, consistent with safety and efficiency standards. Monitored and
controlled cost-reduction goals. Facilitated monthly safety audits. Filled in as terminal manager on several occasions. Championed
IRP issue concerning industry and yard power.
 Completed over 75% of safety meetings/audits in a one-year period, exceeding one-per-quarter expectations.
 Recognized in performance evaluations as excellingin Exceptional PeopleSkills.
Operations Intern, Denver, Colorado, 2007-2008
Gained familiarity with operations through fieldwork. Generated five-year forecast for Denver terminal’s 220 industries. Compiled
and formatted information for Colorado division’s businesscontinuity plan. Developed trainmaster playbook for Denver terminal and
division jobs. Completed various day-to-day projects for division officers. Worked mainlinederailmentand submitted incidentreport.
 Identified staff hours away from home terminal (AFT) and reported data discrepancies,which resulted in improvingcrewAFT
reporting methods.

2. Elizabeth West, Page 2
A D D I T I O N A L E X P E R I E N C E
UNILEVER NORTH AMERICA, Clinton, Connecticut, Customer Support Analyst, 2006. Assigned to CVS Pharmacy, Inc. account.
Scheduled delivery times and truck loads. Planned team-building event, including budget and location.
E D U C A T I O N
UNIVERSITY OF TENNESSEE, Knoxville, Tennessee
B.S., Business Administration and Logistics, 2008
C E R T I F I C A T I O N
CPR/First Aid, 2009 – Current
L I C E N S U R E
Remote Control Engine, 2009
C O M P U T E R S K I L L S
Microsoft Office Suite, TSS Xpress, Terminal Planner, SAP R/3, SQL