1. KIRBY ARMSTRONG
2040 Wyda Way #6 Sacramento, CA 95825 | 859-248-
8068 | kirbness2002@yahoo.com
SUMMARY
Highly organized and efficient professional with 30 years of experience in customer
service and above average performance in every position I’ve held during my career.
My father, as a small business man, instilled in me the principles of efficiency and
hard work.
COMPUTER SKILLS
Software
· Microsoft Word, Excel, Power Point, Outlook, WordPerfect, Lexus/Nexus, all
browsers.
EXPERIENCE
June 2008 to
Present
Sole Proprietor, Prometheus Enterprises
· Providing skilled contract labor to various businesses and individuals including
custom boat canvas manufacturing, upholstery repair, concrete, fencing and
commercial painting with over 20 years of experience in the construction industry.
September 2015
to January 2016
Manager, Madison Garden Restaurant and Bar
· Supervised all employees during closing shift, provided customer service, and
performed back-up tasks for servers, bartenders and cooks.
· Processed daily revenues, cashed out servers and bartenders, prepared deposit
reports and made deposits.
September 2004
to May 2008
Lead CSPD Technician, Mercy General Hospital
· Responsible for organizing department work flow and delegating tasks to co-
workers. Set up loads and operated autoclaves for instrument sterilization.
· Provided service to Surgery Department assembling cases and providing supplies as
needed. Cleaned equipment and medical devices in decontamination area.
· Utilized customer service skills providing accurate and timely supplies to all hospital
departments.
June 2002 to
August 2004
Legal Assistant/Paralegal, Law Staff
· Long term assignments to various legal offices providing litigation support to
attorneys. Tracked case progression through calendaring and preparation of court
motions and pleadings.
· Under attorney direction, conducted discovery, including obtaining records and
reviewing documents by responding to Form Interrogatories, Requests for

2. Admissions, Production of Documents, and Special Interrogatories.
· Interviewed clients, prepared trial materials, conducted legal research and
prepared Motions to Compel, Depositions, and IMEs.
February 1998
to February
2000
Senior Office Assistant, Sacramento County DHHS/Probation
· Trained new and regular employees in all aspects of job performance and provided
input for staff evaluations.
· Overall responsibility for Dental Clinic operations including staffing, directing wrok
flow, and coordinating activities requiring policy decisions with other clerical,
administrative, technical and professional sections.
· Received and verified bills, invoices, vouchers, purchase orders, claims and related
materials; coded data for processing; traced and corrected errors; posted and
consolidated statistical data from varied sources for incorporation into reports per
managerial requests.
· Instructed employees in proper interpretation and use of applicable laws,
regulations, policies and procedures, job techniques and work practices; monitored
employee work progress, technical accuracy, completeness and adherence to
established instructions.
· Project liaison in implementation of department wide software upgrade soliciting
development feedback, provided technical training to development committees,
coordinated training of onsite trainers and followed through on overall
implementation and training of department staff.
May 1996 to
November 1996
Law Clerk, William Whittington, attorney at law
· Worked front desk answering phones, mailing correspondence and communicating
with client debt collection agency.
· Tracked case progression through calendaring and preparation of court motions and
pleadings.
· Prepared various legal documents and filing of motions with the courts, obtained
rulings (improved the process from previous practices), performed legal research
and maintained computer filing system.
EDUCATION
Graduated 1991 B.A. Political Science, San Diego State University, San Diego, CA
Graduated 1984 High School Diploma, Rio Americano High School, Carmichael, CA
Page 2