1. Pablo Vazquez
3 Cosway Place, Grange Farm, Milton Keynes, MK8 0NS
01908 526203 / 07775 552122
E-mail: pablo.vazquez1@outlook.com
I am a Retail Banking professional with over 30 years’ experience within a major UK Bank (Barclays).
As a loyal, focused and highly dedicated individual, I take pride in my strong work ethic and display the highest levels
of commitment and integrity to my colleagues and customers.
My career to date has ranged from starting as a junior new entrant to Senior Leadership roles over the last 12 years.
Prior to Leadership, I also undertook customer portfolio management roles in both non-regulated and regulated
environment having attained Certificate in Mortgage Advice and Practice (CEMAP) and Certificate for Financial
Advisors (CEFA) in 2001 & 2002.
Key Skills:
• Customer focus: Delivering strong and consistent customer service both personally and through a team to achieve
and maintain high levels of customer satisfaction.
• Communication and Planning: Managing growth and organisational change through effective and positive
communication. Effective planning based on local market demands. Clear and concise communication style with a
structured approach and attention to detail.
• Remote team management: Maintain engagement and efficiency of a remote and widespread team through high
levels of visibility and daily communication. This includes interaction with key business partners.
• Commercial Acumen: Delivering commercial results in the right way through team and individual development,
coaching, motivation and clarity of communication.
• People Engagement: Building strong relationships with colleagues based on trust and respect leading to a positive
and productive working environment.
Career Summary:
District Manager: Premier Banking Chilterns & Oxford: Feb 2014– Present
I am responsible for leading a team of 14 Premier Relationship Managers who each manage a portfolio of up to 1,000
High Net worth Customers over a wide geographical area.
The key objectives consist of:
• Customer: Focus on providing an excellent level of customer service which is measured through Net Promoter
Score (NPS). Regular monthly observations of Premier Managers conducting face to face meetings with
customers, as well as telephone reviews, is a key action as is a rolling schedule of customer care calls chosen
randomly from each portfolio.
• Company: Achieving strong and sustainable commercial productivity through proactively building strong
relationships with customers as well as key stakeholders in the network such as Home Solutions, Business,
Corporate and Wealth teams.
• Colleague: Development and management of individuals within the team and recruitment & allocation of
resource.
• Citizenship: Making an impact on the local community through fund raising £4£, volunteering, Money-skills,
Life-Skills and networking events.
• Conduct: Monitor and control adherence to operational and rigour standards including business quality audits.
Area Director: Branch Network: Northants & Bucks March 2008-Jan 2014
As Network Area Director, I was responsible for approximately 300 staff across 26 Branches in Northamptonshire &
Buckinghamshire. Direct line management responsibility was for the 26 Branch Managers which ranged from small
branches with 4 staff to Flagship branches with 20+ staff and supporting them to deliver outstanding customer service
as well as staff satisfaction and commercial results.
Key to the role was to embed the UK Bank’s Retail Banking Strategy through leadership of the Branch Manager Team
as well as direct engagement with the 300 staff across the area. The effective delivery of the
Customer/Company/Colleague/Citizenship/Conduct agenda described above was a key responsibility.
During this time I was directly involved as a “Values Leader” nationally to support the roll out of Barclays Transform
programme which involved the launch of the values “Respect/Integrity/Service/Excellence/Stewardship” across the UK
and globally in 2013.
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2. Area Performance Manager: Branch Network: April 2007-Feb 2008
A role which I undertook to re-establish myself in the Branch Network after 11 years in Premier Banking and which
lead to promotion to the Area Director role above.
I was accountable for the Service and Value performance of 22 Branches in the Chilterns area working alongside the
Area Director to implement Regional and National strategy.
The key was working closely with the Branch Managers coaching, up-skilling and guiding them to deliver high levels
of Service and Value in each of their branches.
Area Manager: Premier Banking: Jan 2003-March 2007
This was my first Senior Leadership appointment following a very successful few years as a Premier Relationship
Manager.
I managed a team of 15 Premier Relationship Managers to primarily achieve value/income and service goals from a
total team portfolio of over 6,000 Premier Customers. This included development, performance management and
recruitment.
During this time, Premier Managers were “regulated” which required close management and supervision of all aspects
of the “Training & Competence” scheme through observations, fact-find checks, business reviews and customer care
calls in order to maintain their competency status.
Premier Relationship Manager: Oct 1996-Dec 2002
I moved from Branch Management to Barclays Premier when it was first launched as a Premier Relationship Manager.
The first objective was to create/recruit portfolio of 300 Premier qualifying high net worth customers from scratch. I
achieved this within 12 months and successfully exceeded the required level of commercial and service goals.
During my 6 years as a Premier Relationship Manager I managed 4 portfolios which amounted to some 1,600
customers.
Initially the Premier Relationship Manager role was unregulated but in 2001 the Premier business became regulated and
I studied for and achieved Certificate for Financial Advisors (CEFA) and Certificate in Mortgage Advice and Practice
(CEMAP). This enabled me to directly provide Premier customers with a broad range of solutions ranging from
everyday banking needs to mortgages, life cover, critical illness, pensions and structured investments.
Early Career: 1983-1996
During my early career I undertook a variety of roles as I progressed through the ranks. Having started as a “junior new
entrant” from school I went on to roles such as Cashier, Securities Officer, Lending Officer, Head of Personal Lending,
Principal of Financial Services and Branch Manager at St Johns’ Wood branch from 1992 to 1996 prior to moving to
Barclays Premier.
Qualifications and Achievements:
-Fluent in Spanish
-11 “O Levels” and 2 “A Levels”
-Certificate for Financial Advisors (CEFA) qualified November 2001
-Certificate in Mortgage Advice and Practice (CEMAP) qualified July 2002
-Achieved or exceeded all Key Performance Measure goals every year throughout my career
-Premier Club award winner 1999: Trip to Rome
-Premier Club award winner 2001: Trip to Sorrento, Capri and Pompeii
-Premier Club award winner 2006: Trip to Las Vegas
-Platinum award winner Branch Network 2012/2013: Trip to Florence Italy
-City & Guilds “Digital Driving License” September 2015
Interests:
-Keen interest in most sports particularly football.
-Season ticket holder at Milton Keynes Dons FC.
-Gardening and DIY
-TV and Film
Personal:
-Married
-Two children
-Youngest studying for degree in Professional Musicianship (Electric guitar) British Institute of Modern Music
Brighton
-Full clean driving license
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