1. Fuad Choonara
Manager, Small Enterprises
CURRICULUM VITAE
SURNAME : Choonara
NAMES : Fuad
LOCATION : George, Western Cape
RESEDENTIAL ADDRESS : 111 Victoria Street, George, Western Cape
m
GENDER : Male
IDENTIFICATION NUMBER : 7906025104085
CONTACT NUMBER : 082 341 4349
E MAIL ADDRESS : fuad.choonara@standardbank.co.za
NATIONALITY : South African
CRIMINAL RECORD : None
DRIVER'S LICENCE : Yes
HEALTH : Good
LANGUAGES : English and Afrikaans
NOTICE PERIOD : 30 Days (2 weeks negotiable)
Reason for been on the job Market: Looking to expand career outside of operations, looking for new
ventures

2. SECONDARY QUALIFICATION
YEAR : 1996
SCHOOL : Valencia Secondary School
SUBJECTS : English HG B
Afrikaans HG B
Mathematics HG C
Biology HG C
Physical Science HG D
Accounting HG C
TERTIARY QUALIFICATIONS
QUALIFICATION : MDP NQF 7
INSTITUTION : UNISA
YEAR : 2014
QUALIFICATION : Regulatory Examination Certificate
INSTITUTION : Moonstone
YEAR : 2016
CERTIFICATES/ COURSES
 Matric
 MDP NQF Level 7
 Regulatory Examination Certificate ( First Level RE: Representatives )
 Subjects: Human Resources and Labour Relations
Financial and Management Accounting,
Strategy Management,
Marketing,
Operations Management,
Economics
 GIMT ( Graduate Institute of Management and Technology ) Team Leader Accreditation
 Standard Bank Foundation Leadership Programme
 Standard Bank Senior Management Leadership Programme
 Standard Bank Management Essentials Programme
COMPUTER LITERACY

3.  MS Office ( Excel, Word, PowerPoint, Outlook )
 Internal Banking systems
EMPLOYMENT HISTORY
COMPANY NAME : Standard Bank
TYPE OF FIRM : Financial Institution
DATES OF EMPLOYMENT : 2000 – Current (15 Years)
POSITION’S HELD : Customer Service Consultant – Nelspruit Branch
Account Analyst – Nelspruit Business Centre
Team Leader Customer Service – White River
Team Leader Service Centre – Sabie
Branch Manager – Bushbuckridge
Team Leader Proactive Sales – Lowveld Region
Group Schemes Manager – Mpumalanga Province
Regional Sales and Service Manager – Highveld Region
Regional Business and Personal Manager – Highveld Region
Regional Manager – Lowveld Region
Local Market Manager – Nelspruit Local Market
Franchise and Enterprise Development Manager – Rosebank HO
Manager, Small Enterprises – George, Western Cape
Current Role: Manager, Small Enterprises
Drive transaction led customer acquisition
 Formulates and drives a customised sales strategy according to the Small Enterprises Market
potential which is aligned to the Business strategy.
 Keeps abreast of Market developments. Market potential and adjusts
 Grows market share in the Small Enterprises Segment in support of National strategy.
 Identifies business opportunities across segments.
 Leverages sales leads and growth targets in collaboration with business partners across all
segments
 Drives a sales tactical plan in line with segment value propositions and customer expectations.
Efficiency and effectiveness
 Identifies and executes against all revenue generating opportunities.
 Keeps abreast of local market dynamics; identifies changes, risks and opportunities.
 Executes against financial budgets set for the Segmentnt and Small Agric Segments.
 Ensures that sales and service efforts are aligned and that resources are allocated accordingly.
Relationship building and Stakeholder Management
 Supports the Small Enterprises Teams in building and fostering relationships with key
stakeholders in the various sectors.

4.  Establishes and maintains a high profile with top revenue generators and key stakeholders.
 Support the on boarding and retention of lucrative customers by removing obstacles that
jeopardise the relationship.
Consistent customer experience
 Enhances customer experience by planning, monitoring and managing the implementation and
continuous enforcement of all Service Level Agreements (SLA’s), service standards and service
initiatives in line with group values, industry benchmarks and limits of authority.
 Develops strategies and tactics to retain market share through continuous improvement of
existing service levels.
 Assumes ultimate responsibility for the management and resolution of customer complaints/
problems.
 Performs a high level problem-solving role in support of the Provincial Teams, ensuring that
problem root causes are analysed, identified and effectively addressed to minimise the future
reoccurrence of problems.
People
 Manage the performance of direct reports across all key deliverables.
 Assumes Guidance provided to direct reports on all aspects of the Small Enterprises deliverables.
 Responsible for the growth and training and developments requirements of the direct team.
 Performance Management systems and processes
 Reward and Recognition initiatives for top performers
Change management
 Validates and confirms change and project plans, and ensures that the changes are implemented
and sustained successfully.
 Supports a change management development programme to peers and Provincial Teams.
 Planning and execution of value propositions to be implemented within the branch network.
Economic Profit
 Prepares and manages Financial/ Cost budgets and ensures that all budgets are achieved with
the required forecast growth rates.
 Ensures sales and service to the right customers at right the cost.
 Utilises MIS to monitor operational activity, progress and results - taking action where identified..
REASON FOR LEAVING : Looking to broaden my career and experience in other aspects of
banking or other industries.
Individual Summary:
Through various roles held within Standard Bank and having 8 years’
experience Operating at Regional level I have gained skills and
knowledge which can be an asset to be utilised. I have a total of 10
Years Management Experience in total and have also held
supervisory roles. I am very comfortable operating within a team
environment and understand the fundamentals of teamwork. In
previous roles held I have lead large teams on regional level and

5. have gained experience as a member of the Standard Bank
Mpumalanga Executive Committee. Operating within the Head
Office Environment has broadened my experience and capabilities.
Operating in a role that has allowed me to network across all 9
Provinces and drive objectives within the Franchise and Enterprise
Development sectors has been experience that has shaped my
ability and outlook to business. I have become accustomed to
operating under challenging and pressurised situations. Key
responsibilities include Financial Management of the Retail
Network and Business Portfolios, Strong execution of the service
strategy across the network, Implementation and identification of
skills gaps and implementation of the required Learning and
Development needs. Managing and maintain key stakeholder
relationships in the Human Resources, Marketing, Financial
Planning, Home Loans, Learning and Development and Operations
fields has broadened my responsibilities and given me key
experience into these fields.
REFERENCES:
Deenash Pillay
Senior Manager Small Enterprises – Standard Bank
083 440 5734 / 011 721 6821
Steven Dickinson
Provincial HC Consultant: Mpumalanga
074 353 6341 / 013 757 5644
Andre Jonker
Head: Branch Banking, Western Cape
083 259 4027
Julian Felix
Head: Business Banking, Mpumalanga
082 928 3722