Lonna D. Hamm has over 20 years of experience in banking and finance. She is currently a Service Manager at Wells Fargo Bank, where she manages store operations, develops employees, and ensures goals and compliance. Previously, she held roles including Senior Credit Manager at Wells Fargo Financial and Consumer Banker at Bank of Oklahoma. She has a Bachelor's Degree in Clothing and Textile Marketing from Kansas State University.

1. Lonna D. Hamm email: lonnahamm@yahoo.com
Cell: (816) 547-0024 Home:
SUMMARY OF QUALIFICATIONS
 Effective interpersonal skills for building a network of contacts, providing leadership to
teams and assure compliance with policies and procedures and regulations. Selling consumer
finance products, loan underwriting, advertising plans, and sales promotions.
EXPERIENCE
WELLS FARGO BANK- Leawood, Kansas
2010 to Present
Banker 2 - ( Promoted )- Managing sales and service. Provide business accounts, merchant
services, business Insurance,business payroll, business loans and business credit cards. Provide
personal loans, auto loans, HELOC,credit cards, investments, retirement, personal checking and
savings accounts. Provide financial needs and excellent customer service to all customers.
Service Manager - ( Promoted )- Manage store operations retail sales and service functions.
Develop, interview and hire employees, train, and coach team members. Responsible for effective
staff salary administration and rewards. Develop the team to reach business ,sales,satisfaction goals and
objectives, and staffing models. Manage Click2Staff schedules and performance standards.Involved with
HR for PIP, Informal & Formal warning, Termination, annual raises and salary increases,and career
promotions. Manage Quarterly MPP’s and DAP’s.
Banker 1 - Provide expert advise, service, and financial needs to all customers.
WELLS FARGO FINANCIAL- Lees Summit, Missouri
1997 to 2010
Senior Credit Manager - Responsible for managing the sales and service functions of the store.
Supervised personnel and accounts. Use underwriting skills to assess loans and credit
worthiness. Implement collections’ strategies on problem loans. Responsible for selling
consumer finance products. Skilled in credit evaluation and processing. Interviewed and hired
employees. Handle legal, bankruptcy and credit issues. Processed mortgage loans. Processed
Life, Accidental Health, Unemployment Insurance claims.
Accomplishments:
- Recognized sales opportunities and sold $2 million in products last year.
- Ranked in the Top 10 for sales performance in District.
BANK OF OKLAHOMA-Tulsa, Oklahoma
1997-1995
Consumer Banker - Apply banking knowledge performing a wide range of duties including:
consumer lending, customer service,opening new accounts and selling CDs and IRAs.
Reviewed credit applications and monitored approval. Ensure compliance with bank policies and
procedures. Perform scheduling, prepare and review reports, reconcile accounts, manage weekly
and monthly audits. Resolve a wide range of customer service issues. Provide leadership and
training. Supervised performance.

2. VENTURE CORPORATION- O’Fallon, Missouri
1995-1994
Corporate Assistant Buyer - Served on the team that performed planning and business
management of $10 million department. Identified markdown liabilities, fashion and growth
opportunities as well as logistic management. Researched and prepared department advertising
plans and schedules. Negotiated buying purchases. Developed and administered buying plans
and department budgets. Analyzed and researched industry trends and forecasts.
Accomplishments:
- Recognized as Assistant Buyer of the Month for increasing business by 5%.
- Developed strategies, planned and created department presentation for circular.
EDUCATION KANSAS STATE UNIVERSITY, Manhattan, Kansas
Bachelor of Science, Clothing & Textile Marketing
ACTIVITIES Habitat for Humanity Volunteer, Diversity Council Member,Alpha Kappa
Alpha Sorority President
AWARDS 15 Years of Dedicated Service, Martin Division MVP
CERTIFICATIONS 18 Years Notary Republic, NMLS Certification for
Loans