Resume updated as of October 2020

1. Olivia Brown
(310)-710-2656 ▫ oabrown@calpoly.edu▫ www.linkedin.com/in/oliviaabrown19
Objective: To obtain a project designer position at George P. Johnson Experiential Marketing
EDUCATION
California Polytechnic State University, San Luis Obispo
Bachelor of Science, Recreation, Parks, and Tourism Administration, expected June 2021
Concentration: Event Planning and Experience Management
Minor: Spanish GPA: 3.3
Relevant Coursework:
Professionalism and Customer Experiences Principles of Marketing
Experience Program Design Leadership in Diverse Groups
Universidad de Nebrija, Madrid, Spain
Study Abroad Program, Spanish Language and Culture coursework, Fall Semester 2020
RELATED EXPERIENCE
Shakesmart San Luis Obispo, CA September 2018-present
Shift Manager
▫ Maintained cleanliness and presentation of production floor and outside of the shop
▫ Responded to customer service requests/inquiries thoroughly
▫ Delegated tasks to team members to maximize efficiency and productivity on production floor
▫ Managed 3 university organized informational booths on behalf of Shakesmart to promote
company and increase exposure
CASA of SLO County San Luis Obispo, CA June 2019-August 2019
Event Planning Intern
▫ Used Greater Giving to log over 100 auction items/event tickets
▫ Organized, scanned and filed various binders related to upcoming events
▫ Consulted and followed up with over 100 first time and returning donors via phone/email
▫ Attended in person consultations with vendors/venues
▫ Recorded inventory of different products to be used in events and created corresponding
spreadsheets
Jack’s Surfboards Hermosa Beach, CA September 2015- 2017
Sales Associate Cashier
▫ Completed customer service requests over the phone and in person
▫ Completed purchases using Point of Sale systems and processed customer returns
▫ Oversaw the merchandising of product throughout the store to maximize store layout and
customer experiences
▫ Trained new associates on procedures, customer service and sales techniques
SKILLS
▫ CPR/first aid certified
▫ Greater Giving software
▫ High Social Media Proficiency
▫ High proficiency in Spanish
LEADERSHIP/INVOLVEMENT
▫ Panhellenic Recruitment Counselor
▫ Member of Girl Scouts through Ambassador Level
▫ Deputy to the social director of Kappa Alpha Theta sorority
▫ Member of Sandpiper Juniors (Philanthropic, volunteer based organization) for 2 years
▫ Member of Experience Industry Management club