Morgan Rich is a recent graduate of the University of San Diego with a Bachelor of Business Administration. He has work experience in customer service roles at Serena & Lily and as a social media director for jKNIX. Additionally, he co-founded Surfworks, a nonprofit that teaches underprivileged youth surfing and environmental stewardship. Currently, he is the Vice President of Fundraising for Alpha Kappa Psi at USD and a member of the Sales Club.

1. Morgan Rich
morganrich@sandiego.edu | 415.342.8980 | www.linkedin.com/in/morganprich
EDUCATION
University of San Diego, San Diego, CA
Bachelor of Business Administration May 2017
GPA: 3.37
College of Marin, Kentfield, CA Aug. 2014-May 2015
Honor’s List
University of Colorado, Boulder, Boulder, CO Aug. 2013-May 2014
WORK EXPERIENCE
Serena & Lily, Sausalito, CA June 2016-Aug. 2016
Customer Care Specialist & Design Advisor
• Acted as the face of the Serena & Lily brand by providing a first-rate customer experience in sales, issue resolution,
and design consultation customer interactions while developing customer relationships to ensure brand loyalty
• Handled customer support through phone, email, and live chat by processing returns, refunds, and other post-sale
transactions
jKNIX, Sausalito, CA Dec. 2014-May 2016
Social Media Director
• Managed social media accounts (Instagram, Facebook, Pinterest, and Twitter) to grow brand awareness
• Fostered creative ideas, such as contacting bloggers for public product reviews and assisting in seasonal promotion
campaigns to expand and target the jKNIX client base
Bay Club Marin, Corte Madera, CA Oct. 2014-Aug. 2015
Front Desk Associate
• Facilitated needs of club members by providing hospitality services: personal scheduling, answered and properly
transferred clients’ phone calls, sold and promoted guest passes, and processed member’s bill payments
• Assisted Member Representatives in club tours for potential members and managed retail
LEADERSHIP EXPERIENCE
Alpha Kappa Psi: University of San Diego, San Diego, CA Sept. 2015-Present
Vice President of Fundraising May 2016-Present
• Raises funds by collaborating with other professional fraternities across campus for philanthropic and internal affairs
Test Master Jan. 2016-May 2016
• Mentored and facilitated potential new members in fraternal knowledge, study habits, organizational skills and time
management to help them gain membership
Marketing Committee Jan. 2016-May 2016
• Coordinated with Vice President of Marketing to build fraternity name across campus through printed marketing
materials, social media campaigns and an information table at USD’s club fair each semester
Surfworks, Stinson Beach, CA Dec. 2012-Present
Cofounder
• Cofounded a non-profit to foster stewardship of the ocean and teach underprivileged youth of Marin County how to
surf and appreciate the environment
• Fundraise $3000 at a local surf shop to raise money for camper’s equipment and merchandise; it costs roughly $200
per camper to attend the camp
• Develop curriculum of educational activities about the environment through guest speakers, beach cleanups,
workbook activities and elementary science experiments
EXTRACURRICULAR ACTIVITIES
Sales Club: University of San Diego Jan. 2016-Present
Member
• Attend monthly meetings to discuss sales initiatives, listen to professionals in the industry and practice selling skills
• Working collaboratively in a team of 8 to sell San Diego Padres and Gulls tickets to increase overall event attendance
SKILLS
• Proficient in Social Media Platforms: Twitter,
Instagram, Facebook, and Pinterest
• Working knowledge in Adobe Photoshop and
Microsoft Word and PowerPoint
• Conversational in Spanish • Microsoft Office Specialist for Office Excel 2013