Dylene Diaz is a senior at the University of Central Florida studying marketing. She has worked as a digital media marketing intern and coordinator for customer service. Diaz has held leadership roles such as Vice President of Merchandise for her sorority where she designed and sold merchandise. She is active in the American Marketing Association and has received academic honors including being named to the Dean's List.

1. Dylene Diaz
Orlando, FL | Mobile: 954-552-8587 | dylene.diaz@knights.ucf.edu | www.linkedin.com/in/dylene-diaz
EDUCATION
University of Central Florida, Orlando, FL Graduation: May 2021
Bachelor of Science in Business Administration, Marketing
Cumulative GPA: 3.5
WORK EXPERIENCE
UCF College of Business May 2019- August 2019
Digital Media Marketing Intern
• Photograph, design, and schedule content for Instagram, Twitter, Facebook, and LinkedIn in order to maintain strong
brand presence and increase engagement
• Analyze performance metrics of e-mail marketing campaigns via MailChimp to create detailed monthly and annual
reports to improve the overall success of future campaigns
• Compose and edit press releases for blogs, websites, direct mail pieces, etc.
Publix Supermarket-Orlando, FL January 2016 – Present
Coordinator for Customer Service Staff
• Facilitate the funding of partner charities such as but not limited to March of Dimes, Food for All, and Special
Olympics; individually fundraising over $8,000 since beginning of employment
• Organize employee shifts by implementing a structured schedule leading to less in-line time for customers and overall
more systemized rotation of tasks
• Provide premier customer service by resolving various types of client concerns in an efficient manner
LEADERSHIP EXPERIENCE / INVOLVEMENT
Delta Sigma Pi February 2019-Present
Vice President of Merchandise
• Design original merchandise tailored to the personal tastes and budget of the chapter, sold nationwide on the online
marketplace in order to maximize profit
• Communicate with vendors to ensure designs are properly executed and that the most cost effective route is chosen
• Maintain comprehensive records of inventory and ensure surplus inventory is liquidated through strategic marketing,
discounting, and bundling of items
Hallmark of Epsilon Iota Pledge Class
• Created promotional materials for fundraising, specifically to raise proceeds for The Best Friends Animal Society
• Communicated and delegated tasks to committee members to motivate pledges throughout the process of joining the
Fraternity
• Coordinated with executive board to successfully raise over $7,500 in donations
American Marketing Association August 2018 – Present
Active Member
• Attend presentations to gain knowledge on fundamental marketing strategies to utilize in the business world
• Interact with executives from various companies and marketing agencies at biweekly seminars
• Engage in numerous workshops to illustrate an understanding of real-world marketing techniques
HONORS AND AWARDS
Dean’s List – Recognized for academic excellence Fall 2017. Fall 2018
President’s Honor Roll Award – Recognized for 4.0 GPA Spring 2018
ADDITIONAL INFORMATION
Computer Skills: Microsoft Office Suites, Adobe Creative Cloud, WordPress, Canva, Sprout Social, Mail Chimp, Flickr
Languages: Fluent in English and Spanish