1. Mob: 07860132360
Email: ojwright84@gmail.com
Oliver James Wright
42 Roberts Road
Pokesdown
Bournemouth
BH7 6LN
Profile:
An extremely hard working team leader, who is able to give direction and encourage enthusiasm in others.
Highly motivated and dedicated to ensuring the best customer service externally and high level of morale
internally. Has a wealth of experience dealing with customers and other team members, ranging from both
retail and salon environments where customer service and high level of morale is paramount. Possesses ahigh
level of organisational skills, is approachable by others and extremely hard working. A very enthusiastic,
passionate individual and a firm believer that hard work yields success and results. Always aiming high to
achieve a position of strength, authority and responsibility always pushing to achieve the best results possible.
Experience:
May 2007-present Shift Manager One Stop stores
Customer service/team leading
 Store based Shift Manager
 Responsible key holder
 Maintaining a clean and safe workable environment
 Ensuring a high level of customer service from myself and team members
 Handling of all cash, banking, cashing up and managing stores float
 Exceed company targets – audits and mystery shoppers
 Solely responsible for achieving a 35% increase to audit results in a struggling store
 High sales on actively sold products
 Training new members of staff
 Assisting manager with staff rotas
 Assisting other stores within the area with staff shortages
 Maintaining composure and professionalism in challenging situations
 Safety of staff during night shifts
 Great rapport with customers and team
 Prompt time management
 High response from customer surveys carried out (my local One Stop)
 Always keeping up to date with close competitors
 Active member in our local community projects and fund raising for Julia’s house
March 2009-present Barber/male Hairdresser Jays Barbers
Barbering
 Assisting in the running of a successful Barber shop
 Responsible key holder
 Working in a clean friendly sustainable environment
 High level of rapport and customer service
 Handling of cash and float
 Excellent time management
 Keeping up to date with new styles and trends
 Pro active in learning and improving

2. Sept 2000-2008 Apprentice-senior stylist Ashleigh Harford Hairdressing
Men’s and ladies hairdressing
 Excellent time management whilst running of a busy column
 Building rapport quickly with clients building confidence
 High sales in new products and techniques
 Maintaining a clean working environment
 High standards for health and safety and COSHH
 Very observant of my surroundings and new techniques used by others
 Quickly moved up through the ranks to achieve a stylist status and build up a client base very early in
my career
 Working well as a team
 Training of new apprentices
 Managing reception and other stylists columns to ensure smooth running of the salon
 Dealing with difficult customers and complaints calmly and efficiently
Skills
 Hard working
 Professional handling of sensitive information and complaints
 Understands the importance of data protection act and client confidentiality
 Experience in cash handling
 Proficient with windows operating systems and related Microsoft office applications, as well as internet
and e-mailing systems
 The ability to adapt and learn quickly
 Good listener and leader
 Responsible and trustworthy
 Great sense of humour to build rapport and team morale
 Approachable
Hobbies and interests
A keen interest in the movies and online gaming with friends. A sociable and outgoing person often
entertaining my family and friends at home or at other venues enjoys eating out and socialising. An active
football player and a fan of the sport, enjoys watching games on TV or going to live matches. A keen golfer and
angler.
Education
Sept 2000-2003 NVQ1,2 and 3 Hair and Beauty Bournemouth and Poole College
 Year 1 NVQ level 1 diploma
 Year 2 NVQ level 2 diploma
 Year 3 NVQ level 3 diploma
Sept 1995-2000 GCSE Portchester school Bournemouth
 Drama-C
 English language-D
 English literature D
 Geography-Distinction
 French-E
 Maths-D