1. Moira Harper
13a Brooklyn Terrace North, Murton, Seaham, SR7 9NS
07977578856
Moiraharper@yahoo.co.uk
Profile
I have a high level degree of written, oral and verbal communication with experience of 25 years
with a keen eye for detail. Can work efficiently as part of a team or alone to the highest
standards. Can build up a good rapport over the telephone in any aspect. Fully committed to
any given role, often working on days off on my own merit to finish minor adjustments to reach a
deadline providing top quality service to clients, always going the extra mile in order to achieve
the set goal or target. Friendly, confident and motivated. I am a non-smoker with a full driving
licence.
Achievements
Awarded several certificates of excellence within the work role as well as many accolades from
both clients, customers and collegues.
Experience
UK Independent Medical CHC Analyst July 2015 to date
Responsible for timley and accurate analysis, dissection and extraction of information to
produce clear and concise Needs Portrayals for qualified Nursing personel.
Scrutanising all data to ensure the optimum quality of information is included, taking personal
responsibility for the quality of each case.
Managing my own daily workoad, ensuring each case progresses to expectations.
Demonstrate a positive attitude and commitment often coming into work on days off to finish
minor adjustments in order to pass the case over to Nurses to enable invoicing to deadline to
improve the level of service to clients.
Adhering to IG policy and data protection for clients confidentialty and ensuring all sensitive data
is protected.
Recently, taking on the role of Records Chasing for sister company Premex during a quite
period which includes chasing medical records from the relevant areas to enable clients to
proceed with their claim via solicitors. Dealing direct with Medical areas, Solicitors and Injured
parties. Ensuring all data protection is adhered to.
Npower Customer Service Advisor April 2010 - Dec 2014
Working in the back office dealing with customers account enquiries. Handling calls
of a various nature.
Amending customer invoices to correct energy reads. Re-billing accounts Taking payments.
Setting up direct debits.
Advising of energy history and energy efficiency.
Working sap systems and excel.
Liaising with colleagues from other departments.
Working to targets and Kpi’s.
Assisted in the up skill of colleagues in my team as well as another call centre in work

2. streams.
Handed out work to colleagues to assist Team Manager.
Reason for leaving - Redundancy.
Shop Direct Customer Service Advisor 1994 - 2010
Dealing with customers account enquiries. Handling calls of a varied nature.
Advising of payment due dates and taking payments by card.
Chasing existing orders, liaising with carriers and suppliers where necessessary.
Organising returns, liaising with carriers where necessary.
Working to targets and Kpi’s.
Liaising with departments within the company.
Retaining and gaining customers who are intending to close their accounts.
Reason for leaving - Redundancy.
Sunderland Royal Hospital Clerical Officer 1991 -1994
Providing clerical support for a busy Occupational Therapy Department.
Booking and cancelling patient appointments.
Filing.
Photocopying.
Administered all incoming and outgoing post.
Ensuing all filing systems were up to date.
Typing reports and documents.
Assisting Head of Occupational Therapy with audit reports.
Reason for leaving - Permanent position offered at Shop Direct.
Hyers Clothing Manufacturer Line Manager 1973 - 1978
Working on a sewing machine production line to a target as part of a team.
Promoted to line manager, responsible for ensuring the line was stocked with all
provisions required to keep production going.
Liaising with engineers where necessary to report and repair broken macines for the
machinists.
Liaising with cutting room to ensure batches were ordered and fulfilled to meet the needs
of the machinists.
Liaising with stock room to ensure orders for sundry items were met for the machinists.
Reason for leaving - Full time mum.
Qualifications
Shop Direct
NVQ Level 2 in Customer Service 2004
City of Sunderland College 1992-1993
RSA CLAIT 1 - Distinction
City & Guilds Office Practice - Distinction
City Guilds Secretarial Duties - Pass

3. Elementary Audio Typing 1 - Pass
Ryhope Training Centre 1991 - 1993
RSA Typing 1 - Distinction
RSA Typing 2 - Distinction
RSA Word Processing 1 - Distinction
RSA Word Processing 2 - Distinction
NVQ Business Administration level 1
Monkwearmouth College 1990 - 1991
City & Guilds Elementary Typing - Distinction
Bernard Gilpin Secondary Comprehensive 1968 - 173
English Language - CSE
English Literature - CSE
Science - CSE
Mathematics - CSE
History - CSE
Geography - CSE
Interests
General Keep fit , Reading, Crosswords, Craft, Socialising
References
Available on request