1. Uthaiyavani Rajendran
E-mail: uthaiya23@gmail.com § HP: 6014-929 5467
No 118 JalanAnggerik 3/1, Sungai Buloh Country Resort, 47000 Sungai Buloh Selangor
PROFILE
Demonstrated capacity to manage and coordinate administrative process that improve organizational efficiency. Proven
track record of accurately completing research, reporting, information management and marketing support activities
within demanding time-frames. Highly focused, result- oriented and skilled in assessment & problem resolution.
Effective communication abilities, excellent customer service skills and experience working with multi cultures.
Adaptable to changing situations and welcomes new challenges
CORE KNOWLEDGE AND SKILLS
Customer Service Management  Staff Training & Mentoring  Events & Promotions
Microsoft Office, Lotus & SAP  Excellent Written & Oral Skills  Marketing Communication
 Organizational Skill  Research & Problem solving  Presentation Skill
WORK EXPERIENCE
Aeon Mall Rawang June 2013 - Present
Promotion Supervisor
o Planning and organizing promotion events at the mall throughout the year
o Coordinate events collaboration with Goverment bodies, NGO and Media
o Organize and coordinate activities with customers
o Prepares mall operating income reports on monthly basis
o Prepares agreements and invoices for clients
o Coaching staffs in customer service
o Handling customer complaints, paging and emergency cases
o Conduct tenant briefing on monthly basis
o Conduct audit internally and externally
o Attend trainings at corporate level
o Nominated twice as mystery shopper winner by customer in 2014 & 2016

2. Kumon April 2012 – May 2013
Teacher
o Teaching English for children aged 4 -17 years old
o Tailoring mini lesson plans based on students’ needs and level.
o Conducting class based on modules
o Assessing and monitoring students’ performances
o Identifying individual learning needs and attending to them.
University Selangor May 2012 — August
2012
Research Assistant (intern)
o Developed a new Plant Tissue Culture laboratory
o Produced research reports based on case to case basis
o Forecasting & preparing media for tissue culture process.
o Produced new plantlet through the tissue culture process.
o Carried out a mini project (Banana tissue culture) independently.
o Planning & preparing sterilized material pre-project work.
EDUCATION
Certificate in Train The Trainer 2015
Professional Certificate in Global Customer Service Management 2013
Bachelors of Biotechnology Industry (Hons) 2009 — 2012
University Selangor
SECOND CLASS UPPER, CGPA 3.17
Foundation in Science 2008 — 2009
University Selangor
CGPA 3.15
REFERENCES
REFERENCES:
The following persons have agreed to provide any additional information regarding my qualifications and character:
• Ariffin Hanif, Mall Manager, AEON Mall Rawang ( TEL: 03-6092 0678)
• Syafiqa Naharuddin, Sales Officer, AEON Mall Taman Maluri ( HP: 014-362 6428 )
• Aziah Mohd Yusoff, Associate Professor, University Selangor ( HP: 013-388 1288)