Justice bilankulu current from 06042017

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Curriculum Vitae of Sindisa Justice Bilankulu
Personal Information
ID Number : 8606155775089
Current Location : Gauteng
Date of Birth : 15 Jun 1986
Nationality : Contact Number: 076-866-7308
Race : Email Address: Sindisa.Bilankulu@outlook.com
Address : 1429 Flint Mazibuko drive hospital View Tembisa 1632
Gender : Male
Disability : No
High School Qualifications
Institution : Epp Mhinga High
Qualification : Metric
Year completed : 2005
Tertiary Qualifications
Institution : Pc Training and Business College
Qualification : National Diploma in Information Technology
Year completed : 2008
Work Experience
Junior Operator : BCX
November 2015 - Present (10 months)
Duties & Responsibilities : I am a Data Centre Junior Operator Specialising in Monitoring Jobs
and Applications Using Mainframe System, ITSM, Active Directory. Monitoring Server reboots weekly includes
maintaining records and logging events, listing each backup that is run, each machine malfunction and
program abnormal termination. I assist System administrators and programmers in testing and debugging of
new systems and programs prior to their becoming production environments.
# Managing Media Tapes/Backup tapes
# Monitor all batch flow processing and insure timely completion of endpoints/milestones. Identify delays or
bottlenecks using proprietary and vendor tools and resolve or escalate accordingly.
# Perform level 1 level supports and resolution for all batch abends.

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# Track incoming and outgoing transmissions ensuring they meet deadlines, escalating to appropriate
vendors and Data centre management when necessary.
# Monitor real time performance of the computing environment utilizing automated solutions, 3rd party
monitoring software and in-house proprietary tools.
# Perform and verify system configuration changes as specified during weekendmaintenance / shutdown
periods.
# Respond to all hardware faults or failures requiring escalation and support from outside vendors. Work
with
vendors toward resolving these incidents. Report them via problem tracking software.
# Respond to all console messages and alerts requiring intervention and action.
# Track and document all outages and incidents which adversely impact the environment.
# I have experience in Mainframe batch environment; knowledge of support operations, best practices and
processes.
Work Experience
Freelance |Nomsa NeNe properties, Wonder IT Solutions | November 2014 to June 31 2015
Duties & Responsibilities:
 Network support, Hardware and software support
 Operating system Support and installation, fixing Laptops desktops for
Clients
 Outlook and Wi-Fi Support
 Small Office System /Infrastructure upgrade maintenance and support
Work Experience
IT service desk operator |e-toll |November 2012 to 2014
Duties & Responsibilities:
 Day to day 1st
Line User and Application Support
 Adding, removing, updating User’s on Active directory
 Booking fleets for Maintenance ,road side support and maintenance of 3g
applications and Network coverage
 E-toll Outlets Sides (POP’s) Application and Network Monitoring and 1st
Line application devices and Network Support
 Updating all and Alerting all 3rd parties involved in all the tickets logged for
maintenance and applications, Network ,devices and all E-tolling systems
Support
 Developing and day to day Maintenance and support of E-toll TCH Intranet
Website
 Sending the end of shift report to all the system department Managers and
all 3rd
parties about all calls logged and the status of the call and further
actions required
 Responding to employee's queries logged on help-desk.
 Setup and installation of new hardware and software.

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 Diagnosing and solving hardware faults.
 Assist with technical documentation of networks, systems and
processes.
 Work Experience
Call centre | Call force agency (E-toll) |November 2012 to 2012
Duties & Responsibilities:
 TCH Intranet Quality Manager and developer
 Making sure that all the quality spreadsheet by all teams are from all quality
supervisors are with great quality and uploaded on the internet monthly
 Assisting the call center during high volume calls
 Developing all the Training test , working together with the Training
department and uploading them into the intranet site
 Updating ,Maintaining and following up on all accounts all departments
accounts queries to ensure quality customer service
Work Experience
System and Application Manager |Nomsa Nene Properties |March 2011 to 2012
Duties & Responsibilities:
 2nd
line applications and system support
 Installing new devices on the network ,Wi-Fi access ,Microsoft outlook
access,Windows operating installation and all the services required by the
new user on the network
Work Experience
Fraud Investigation | Edcon | March 2009 to 2011
Duties & Responsibilities: Answering calls, accounts updating, Collections, Admin, Accounts fraud
investigation, authorizing closing and opening new accounts including accounts with Block codes using the
Risk Net application and ITC system for tracking accounts risk activities or preventing accounts fraud
Work Experience
Debt Admin | Edcon | March 2009 to 2010
Duties & Responsibilities: Answering calls, accounts updating, Collections, Admin
Work Experience
Call centre consultant |Edcon | March 2008 to 2009
Duties & Responsibilities: Answering calls, accounts updating, Collections, Admin
Work Experience
Computer Lab Auditor |Wendy Machanick Properties |March 2007 to December 2007(In-
service Training)
Duties & Responsibilities: Admin Office assistant to the Area Manager
Work Experience

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Computer Lab Auditor |Gauteng Online | February 2007 to March 2007 (In-service Training)
Duties & Responsibilities: Auditing All Gauteng computer labs Infrastructure and reporting all faults to the
Manager
Next job
Desired Job Title: Second line system Support, Call centre Manager, Call centre Quality manager, IT service
desk operator, Onsite system support, office Admin, web development
Willing to relocate: Yes
References
Nomsa Nene (CEO and Owner at NNP) : 0839642665
Catherine Nkosi (Supervisor at E-toll) : 0110832000/0790315546
Molefe Maseko (HR at E-toll) : 0110832000
Fumani Lebese (Manager at E-toll) : 0825986101/0110832000
Thabo Mabye (Supervisor at E-toll : 0114983038
MS Maphoko Seleka (GOL Project Manager : 0116896451
Ariel Nhlapo (Supervisor at Business Connexion) : 0723625700/0117295315