1. Profile
A true techie who enjoys the inner-working of IT systems and ensuring that they are
operating properly and effectively. Genetic; when treating all system’s end-users as
customers and always looking for new ways to improve the maintenance and support
processes to better serve them. Am a detail-oriented Professional, with an enthusiastic
personality and am able to take-on new tasks and learn them quickly and professionally.
Experience*
SENIOR TECHNICAL SUPPORT; ENTERPRISE & BIG DATA SPECIALIST; ETISALAT;
AJMAN, UAE — 2014 PRESENT
Supports enterprise customers systems by providing expertise in a specific ES
applications. Troubleshooting Enterprise/SMB user issues on various software applications,
hardware, network and telecommunication systems and provide remote desktop support.
Expertise in all aspects of operations and maintenance support of VSAT, leased lines, IP
connect, ISDN-PRI’s, SIP trunks, PABX, Internet dedicated access, global VPN’s with the
latest operational tools from ALCATEL, HUAWEI & ZHONE GPON systems. Support
Blackberry Clients and servers.
IT INFRASTRUCTURE ENGINEER; ASAWER DRILLING & ENGINEERING; SUDAN —
2011-2013
Responsible for the design, implementation, administration, troubleshooting
and production support of Asawer Oil & Gas Active Directory environment. The Role is to
combine solid technical knowledge, strong analytical skill and hands-on working
experience in the administration and support of the Windows platform; maintaining a
highly secure, reliable, optimized operating environment. in-charge for managing and
monitor the performance of all IT infrastructure assets including servers, network devices
plus enterprise applications across our 7 and 2 data centers.
IT SUPPORT ENGINEER; MAZAR INT.; SUDAN — 2007-2009
Provide SMS Call flow charts that show SMS impact for various network situations that arise
• Collecting data, researching SMS documentation, procedures and problem resolutions
evaluating • Assessing, Preparing Documenting and creating final call flow chart in Visio
form with supporting documentation working with both Engineering and Operations folks
Mohammed Alnaeem
+971564643976 m_alnaeem@yahoo.com Visa Status: Residency Visa

2. to provide SMS Call flow documentation • Performs IMAC (Install, Move, Add and Change)
Education
SIKKIM MANIPAL UNIVERSITY — B.SC OF IT; SUDAN 2011 **
SOFTWARE ENGINEERING DIPLOMA, APTECH, SUDAN 2007.
Skills
IT Infrastructure Library Foundation (ITIL® v3 Foundation).
PRINCE2® (Projects in controlled environments).
Oracle OCP.
MCITP.
A+ (Self Study).
VSAT Installation Engineer.
Enterprise Applications – IT Department – Zain Telecom 6 month during 2010. ***
References
* References & Original publications/certificates are available upon request.
** University Degree is authorized by Ministry Of Foreign Affairs of United Arab Emirates.
*** A training period of 6 months was attended in Enterprise Applications/IT, ZAIN
TELECOMMUNICATION - Sudan.