Updated Resume

1. DENISE WALTERS
263 BISHOP ROAD
HOLLY RIDGE, NC
858-335-0890
PROFESSIONAL SUMMARY
35 years of experience in Healthcare
CORE COMPETENCIES
 Implementation
 End-user support
 Application and Integrated Testing
 Workflow analysis
 Build and support
 Training
TECHNICAL COMPETENCIES
 Epic Ambulatory Certification, 2015 (2017 NVT)
 Epic Cadence Certification, 2015 (2017 NVT)
 Epic Securities Certification, 2015 (2017 NVT)
 TED Training
PROFESSIONAL HISTORY
Superlanet, Consultant
Presence Health – Chicago, IL August 2017 to Present
Epic Trainer, Support Analyst
 Provide on site support for staff and providers during their double upgrade from 2014 to 2017.
Assisted in the updating and creation of training materials. Provided post go-live on site (at the
elbow) support concentrating on multiple areas within the Provider and Staff work flow to include:
 Provider classroom training  Nurse/MA classroom training
 MA/Nurse work flow  Scanning Work Flow
 Health Maintenance  Preference lists
 In Basket  Quick Buttons
 Building Smart Lists and Smart Phrases  Physician Dashboard and Quality Metrix
 Note Writer and Macro’s
TEKSystems, Consultant June 2017 to July 29, 2017
Partners, CRMA June 22, 2017 to July 29, 2015
Boston, MA
Go Live Ambulatory support
 Go Live support for a large In patient/Residential/Outpatient psychiatric hospital
o Assisted staff and providers during Epic implementation
o In Basket
o Smart Phrases
o Smart Lists
o In Basket
o Orders

2. Leidos Health, Consultant
Presence Health – Chicago, IL February 11, 2016 to March 31, 2017
Epic Trainer, Support Analyst
 Provided on site elbow support for staff and providers concentrating on multiple areas with the Epic
Provider and staff work flow to include:
» Preference lists
» In Basket
» Health maintenance
» Smart Text and Smart Phrases
» Note Writer and Macro’s
» Physician Dashboard
» Provide tips and tricks to help providers efficiency
» Scanning
Leidos Health
St. Francis Hospital – Hartford, CT August 31, 2015 to December 31, 2015
Cadence Build Analyst
 Built required resources for assigned departments and management requests
 Built new visit types, scheduling pools and blocks, One Click search algorithms
 Template build and appointment conversion support
 Modify SER records
 Modification of DEP records
 Set visit type modifiers and session limits
 Built Work Queue(WQF) and CER (rules) records
 Develop and maintain build trackers for department implementation build
 Create and register new test patients (Prelude)
 Work closely with the team and provided ticket support for end users (Resolved over 100 tickets)
 Change control process
 Attend weekly team meetings
Allegheny Health Systems – Pittsburgh, PA April 13, 2015 to August 27, 2015
Cadence Build Analyst
 Coordinate meetings with department managers to analyze department scheduling process
 Built required resources for assigned department, new visit types, and blocks
 Modification of SER records
 Modification of DEP records
 Set visit type modifiers and session limits
 Built Work Queue(WQF) and CER (rules) records
 Provide data courier support
 Develop individual spreadsheets to document and track all build for each department
 Testing lead for both application and integrated testing
 Responsible for modification of application and integrated test scripts
 Responsible as testing lead for the Cadence role in creating new test scripts
 Create and register new test patients (Prelude)
 Integrate and application test script writing and editing for both Cadence and ADT
 Support CRM build to include Smart sets and Smart lists; TDR patient scheduling; resolved trouble
tickets; change control process
University of California, San Diego (UCSD) – La Jolla, CA 1994 to 2014
Programmer Analyst IV – Cadence Build Analyst 2013 to 2014 (Retired)
 Active member of the Cadence implementation and build team.
 Provided onsite support for the revenue cycle implementation
 Member of go-live implementation team for the Epic Enterprise revenue cycle application
 Provided command center support during go-live of Epic Enterprise implementation
 Worked with the implementation and the application teams during the revenue cycle go-live process
 Provided data courier support

3.  Extensive work in the creation and execution of Unit/Integrated test scripts
 Provided appointment conversion support
 Provided CRM build and support
 Assigned security classes to different clinical staff based on user role
 Configured EMP and SER records for clinicians and support staff
 Conducted pre-build workflow analysis and data gathering
 Coordinated meetings with managers and super users to analyze clinical and administrative based
workflows, assisted in the process of streamlining the workflows
 Analyzed existing workflow and workflow issues
 Collaborated with physicians, nurses, and staff to improve operational efficiency
 Implemented quick and efficient workflow steps for end-users
 Built custom departmental batch printing using the E1C/E1B/E1D master files with sorting logic
 Built in basket classes and pools
 Built Epic SmartTools (SmartText, SmartList, SmartPhrases, and letters)
 Build experience in master files, EMP, SER,WQF,DEP
 Reviewed and editing of lesson plans
 Provided training for physician on how to build their personal SmartPhrases
 Conducted classroom sessions to help end-users understand Revenue Cycle applications
 Provided training and support for front desk staff on registration and scheduling patients
 Provided training for front desk staff; viewing provider schedules, scheduling from a referral
 Provided training for front desk staff on how to check-in and check-out patients
 Participated in weekly change management activities
 Troubleshot and resolved ticket issues, printing issues and login issues with end users
Programmer Analyst IV/Training and Support Supervisor 2012 to 2013
 Developed Automated Call Distribution (ACD) system for monitoring and distribution of support
calls
 Trained and mentored support team to include dual listening devices for monitoring end-user
experience
 Led decision making on the CT and ID credentialing process (sat in on all presentations and
provide constructive feedback)
 Created and carried out unit and integrated test scripts in the BLD and TST environments
 Assigned security classes to different clinical staff based on user role
 Built Provider and user record; configured EMP and SER records for clinicians and support staff
 Monitored and assisted other analysts setting up provider and user records
 Troubleshot build and workflow issues, resolved ticket issues that arose within the workspace
 Implemented quick and efficient workflow steps for end users
 Worked in various master files on the text side
 Built in basket classes and pools for multiple practices
 Built SmartTools (SmartList, SmartText, SmartSets, and letters)
 Build experience in master files like EMP and SER
 Conducted In Patient, go-live support, and ongoing training
 Reviewed and edited of lesson plans
 Provided training for physician on how to build their personal Preference lists and SmartPhrases
 Provided training for front desk staff on how to view their provider schedules
 Trained and supported nursing staff and physicians on how to use charting tools
 Trained end users on the use and simplification of in basket
 Provided end-users training on how to use Order Entry system
 Provided end-users training on how to use SmartSets
 Participated in weekly change management activities
 Set up in basket and granting security access as determined by end user role
 Provided facility administered medication (FAM) workflow support
Programmer Analyst 2009 to 2012
 Instrumental in the creation and development of training and support team
 Received 20 to 80 calls per day from Epic users on Inpatient and Ambulatory issues
 Managed the updating and modification of end-user EMP and SER records

4.  Created and carried out unit and integrated test scripts in the BLD and TST environments
 Assigned in basket classes and pools to end-users
 Edited SmartTools (SmartLists, SmartText, SmartSets, and letters)
 Conducted go-live and ongoing training and support for physician/providers, Inpatient, nursing staff,
clinical staff, and front end ancillary staff on clinical and administrative workflows
 Supported of end users onsite and remote access (providers and support staff)
 Provided training for physician on how to build their personal SmartPhrases
 Resolved trouble ticket issues
 Provided training for front desk staff on how to set up and view provider schedules
 Trained and provided support for nursing staff and physicians on how to use Smart Tools
 Trained end-users on the use and simplification of In Basket
 Provided end-user training on Order Entry
 Participated in weekly change management team meetings
 Provided FAM workflow support
 Provided Inpatient application go-live support (onsite and support desk)
Manager, Department of Orthopedic Surgery 1994 to 2009
 Implemented Epic EMR for the first surgical/specialty department at UCSD
 Monitored providers and staff in baskets in the Epic EMR system
 Attended monthly Epic user group meetings
 Supported daily operations to include management of multiple clinic locations
 HR functions to include annual evaluations, staff counseling, disciplinary action, interaction with
labor relations, training, time keeping and payroll
 Developed and implemented new policies and procedures
 Instrumental in the development and implementation of the new IDX/GE scheduling system
 Provided space planning for the relocation of the Orthopedics office to the Perlman facility
 Managed provider schedule maintenance, including development and maintenance of all masters
and template for all Orthopedic provider schedules in the IDX/GE scheduling system—one of the
only two managers responsible for the departmental maintenance of all provider schedules
 Participated in multiple development projects for the UCSD enterprise, IHI, IDX conversion, and
front desk redesign as well as numerous committees
EDUCATION & PROFESSIONAL DEVELOPMENT
Limited Radiology Technician, Mesa College, San Diego, CA, 1998
Certificate in Medical Assistant, Maric College of Medical Careers, San Diego, CA, 1997, Honors
PUBLICATIONS, PRESENTATIONS, & AWARDS
UCSD - Supervisors Academy, 2007
UCSD - Nominated for employee of the year, 2006