1. ZACHARY JOHNSON, M.P.A.
9516 Andesite Dr. NW, Albuquerque, New Mexico 87114
Phone: (505) 363-6194 · E-Mail: zjjohnson505@gmail.com
SUMMARY OF PROFESSIONAL SKILLS and EXPERIENCE
Strategic Planning Skilled in strategic planning and process improvement design and
implementation using data driven metrics, best practices, and collaboration
with management and supervisors.
 Successfully completed numerous strategic planning projects through the use of
needs assessments, environmental scans, quantitative data analysis, etc.
 Assist project teams in areas of Clinical Governance and Clinical Education
reorganization, implementation of new or changed programs, policies,
procedures, and change management.
 Collaborate with management and supervisors to strategically plan and address
the needs of the organization in areas such as the creation of new Nurse
Residency programs and supporting the expansion of existing Nurse Residency
programs.
Operations and
Analytics
Learning Management Systems, New hire Onboarding, Electronic Library
management, and Data Manipulation.
 Collaborate with IT Security to create a seamless onboarding experience by
providing Nursing Staff with the appropriate access to our EMR documentation
tool according to their role and job function.
 Compile and manipulate data to support upper management in both Clinical
Education and Clinical Governance/Acute Informatics projects.
 I am in the process of learning the data and analytics software program
Healthcare
Administration
Successful leader in Healthcare Administration operations and decision
support for Clinical Education and Acute Informatics departments for a large
healthcare services organization.
 As a leader in healthcare administration, I am highly involved with upper
management to develop, design, and implement action plans for long-term
strategic projects.
 Organize and facilitate training for Electronic Medical Record (EMR)
charting/documentation for all new hire inpatient Nursing Staff.
 Format and track all Patient Care Policies, ensuring enterprise-wide compliance
with federal and state regulations.
 Gather large amounts of data from multiple sources and compiling it into clear,
succinct reports for consumption by senior leadership.
 Support Clinical Governance meetings by managing tech support and organizing
and facilitating GoTo meetings and teleconferencing.

2. ZACHARY JOHNSON, M.P.A.
9516 Andesite Dr. NW, Albuquerque, New Mexico 87114
Phone: (505) 363-6194 · E-Mail: zjjohnson505@gmail.com
Microsoft Power BI® in order to be able to create robust visual reports for our
department and enterprise leadership – I intend to obtain my Associate
Certification for this software.
 Coordination with third-party administrators to resolve compliance issues such
as tracking outdated policies and bringing them to Clinical Governance meetings
for review and final approval, and management of nursing clinical
procedures/guidelines/education materials in the organization’s Electronic
Library.
 Supported a major upgrade to my organization’s EMR documentation tool (per
contractual obligations with the vendor) by assisting in the creation of classroom
and computer-based training (CBT) modules and facilitating training and
education at the enterprise level – both in the Central Delivery System (CDS)
and the Regional Delivery System (RDS).
Other Skills: Other skills and competencies include:
 Skilled in research and design of programs and policy through education and
previous employment positions
 Experience in providing a wide range of reporting to management through the
use of computer applications experience with Learning Management Systems and
Microsoft Office programs like Excel, Word, PowerPoint, Outlook, Skype,
OneNote, Visio and SharePoint Workspace; I am also skilled in utilizing Adobe
Acrobat Pro and Adobe Captivate.
 Ability to multitask and see projects through to completion. I find satisfaction in
being able to see the end results of my efforts, and would truly enjoy the
opportunity to be involved in all phases of project coordination from inception
to completion.
 Presentation and facilitation of information and materials in large group settings
and trainings.
 Experience gathering statistical data using programs like Survey Monkey® and
SPSS.
 Building of collaborative relationships with diverse groups such as management,
employees, customers, and other stakeholders.
EMPLOYMENT HISTORY
PRESBYTERIAN HEALTHCARE SERVICES ACUTE INFORMATICS – Albuquerque, NM
02/2015 – Present
Data and Technology Management Specialist
In this position I am responsible for many supportive functions for Clinical Governance. These include:
facilitating the implementation of Clinical Governance project rollouts (i.e. EMR documentation tool and
Clinical Practice Management (CPM) software upgrades and training plans for these upgrades); supporting
process redesign teams and special projects; formatting, tracking, and ensuring regulatory compliance for

3. ZACHARY JOHNSON, M.P.A.
9516 Andesite Dr. NW, Albuquerque, New Mexico 87114
Phone: (505) 363-6194 · E-Mail: zjjohnson505@gmail.com
patient care policies that govern the entire delivery system; scheduling meetings, booking rooms, and
maintaining Clinical Practice calendars and distribution lists in Outlook; creating agendas, documenting high
level discussions and action items, and distributing meeting materials to Clinical Advisory Workgroup (CAW)
members; managing SharePoint websites for all service line CAWs (i.e. granting appropriate access to these
sites to CAW members according to their role/function, working with director and administrator level
management to distribute training and education materials via this platform, etc.). I am also in charge of
enrolling all new hire and contracted agency Nursing Staff in classroom training and CBT modules for my
organization’s EMR documentation tool. This is a very manual process, and I have successfully worked with
management to streamline this process by automating a number of steps, and in doing so saving time and
money for the organization. I am actively involved in the onboarding of new hires as I attend biweekly
Nursing Staff orientations and meet the new hires in person, acting as a liaison/ambassador for the EMR
training team. I also support hiring managers at both the CDS and RDS facilities by working with IT Security
to grant appropriate EMR charting access to contracted staff when they onboard. I also support new and
expanding nurse residence programs by tracking metrics such as: financial expenditures, hiring information
for program candidates, building customer feedback surveys and compiling that data into a readable
spreadsheet report for upper management. In addition to these major duties in my current job, I also provide
a wide variety of miscellaneous support services such as: running regular reports on training module
completion statuses for all staff, organizing preparatory certification courses and seminars (completing the
build in the LMS, enrolling staff, setting up and breaking down training facilities, awarding clinical education
credits to attendees, and creating consumer feedback surveys for these courses and compiling this
information into comprehensive reports for upper management).
UNIVERSITY OF NEW MEXICO COLLEGE OF PHARMACY- Albuquerque, NM
10/2014 – 02/2015
Human Resources Tech
In this position I was responsible for a variety of HR duties. Those duties included all facets of the hiring
process such as interviewing candidates, verifying past employment and conducting background checks, job
placement, and the creation and maintenance of personnel files. I also have training in employment relations
and creating/analyzing personnel policy, facilitating disciplinary actions, and performance management. My
HR team and I were responsible for reorganizing the entire Human Resources Department organization of
the UNM College of Pharmacy. We presented to the College Administration the time-to-fill metrics from
before and after the implementation of the HR centralization project. Within only three months, our metrics
showed a huge reduction in the time it takes to request a new hire and to get that new hire in the door.
Furthermore, we developed new onboarding protocol structured so as to address the needs of each individual
position within the College. Additional duties included holding quarterly HR best practices seminars open to
the entire College Staff utilizing Microsoft Power Point and Excel. Other areas of responsibility: gathered job
description information for a succession planning project, reaccreditation projects such as compa-ratio
metrics, mandatory training compliance, and analysis of AACP data – staff FTE breakdowns and percentages
of effort.
TROMBINO’S BISTRO ITALIANO – Albuquerque, NM
10/2008 – 01/2014
Manager
In this position I was responsible for the supervision of a staff of over sixty serving and kitchen employees. I
contributed to employee selection, career development, and succession planning. I also assisted in the

4. ZACHARY JOHNSON, M.P.A.
9516 Andesite Dr. NW, Albuquerque, New Mexico 87114
Phone: (505) 363-6194 · E-Mail: zjjohnson505@gmail.com
development of training curriculum as well as hands-on manager and server training. Before being promoted
to manager, I was the Head Server. I was responsible for overseeing the training of every new server. This
included coordinating a training schedule for the new hire, assigning training responsibilities to other senior
servers, hands-on training, and assisting in the development of training materials such as menu-learning and
company policy and procedure packets. Other manager duties included interviewing candidates, job
placement, and new employee training in the areas of communication and customer service. I also
coordinated quarterly staff meetings to keep employees updated on any ongoing projects, introduce new staff,
provide feedback, and provide employees with an opportunity to discuss any problems and/or solutions. For
manager meetings, I utilized Power Point to present a visualization of the data provided in our Excel
spreadsheets.
EDUCATION
 Master of Public Administration (M.P.A.) – Concentration in Human Resources Management
University of New Mexico - School of Public Administration, Degree Awarded Fall 2014. Maintained 4.0
GPA
 Bachelor of Science (B.Sc.) in Religious Studies – University of New Mexico – Degree Awarded
Summer 2009
PROFESSIONAL DEVELOPMENT
 Change Management – ATD Certification Course – Awarded February, 2016
 Adobe Captivate – ATD Certification Course – Awarded March, 2016
 Human Research Protections Training – IRB Certification Course – Awarded December, 2013