Resume

1. ZOHRA RAZIUDDIN
(813) 361-4598 e-mail: zohra.zr@gmail.com
QUALIFICATIONS
 Certified “ EHR Implementation Support Specialist” CHTS-IS through AHIMA
 NextGen Certified Professional - NCP EHR 5.8 KBM 8.3 and SCT
 CHISP (Certified Health Informatics Systems Professional)
 HL7 Certification course in progress
 Working knowledge ofvarious EMR/PM systems including EPIC, Athena, eCW, NextGen and IDX
 Well versed in Microsoft Word and Excel.
 Strong working knowledge of Managed Care,HIPAA, ACO/PCMH and Meaningful Use
 Strong teaching skills. Knowledge ofWebEx and GoToMeeting
 Strong communication, analytical, research, sales, problem solving and trouble shooting skills
 Over 17 years ofexperience in the healthcare industry working in Administration, Training, Risk
Management and Operations
HEALTHCAREEXPERIENCE
Florida Hospital AHSS February 2014 to present
Clinical Informatics Analyst
 Lead in planning lessons, conduct training classes and individual trainings for NextGen EPM and EHR for all
clinical, non-clinical, administrative staff including physicians. Educate users on MU measures.
 Plan, Implement and Optimize for new Onboarding practices. Help with System builds.
 Provide support for system integration, interfaces through HL7, Rosetta, upgrades, testing and implementation.
 Trouble shoot user issues and communicate it via tickets to software developer team, and follow up on tickets.
 GOLIVE service support at the clinics. Plan and present optimization and enhancements requests.
 Provide recommendations/consultation on areas for departmental or implementation process improvements.
 Independently develop and design presentations and “Easy to understand” handouts for several applications for
users of different access levels.
 Develop clinical workflows and develop and maintain training materials. Run Crystal and other Data base reports.
Lurie Children’s Hospital
Meaningful Use Intern July 2013 – October 2013
 Work with Meaningful Use Team to help physicians achieve MU for Stage 1 yr. 1.
 Prepare workbooks and conduct data analysis to assist Team Lead with attestation preparation.
 Collect documentation on use of Physician Decision Support and Best Practices in EPIC
 Completed EPIC ambulatory user courses along with severalHITRC webinars and courses through WebEx and
GoToMeeting.
HealthPoint Medical Group
Quality Customer Service Specialist/Risk Mgmt. Coordinator September 2009 – November 2011
 Responsibilities included resolution and reporting of any and all risk management and patient issues for 105
physicians.
 Provided immediate support and training to the physicians and staff through either phone based outreach calls or
training modules for risk management and legal issues.
 Performed regular OSHA training in a classroom setting and workflow training onsite.
 Assisted with revisions of all policies and procedures pertaining to clinical and operational areas to align with
EMR.

2.  Organized and maintained all active legal files. Corresponded, communicated and facilitated communication
between physicians and legal support.
Office Manager May 2002 – April 2003
Responsibilities included all operations of a 4 Physician office with 9-10 employees and averaging 100 patients.
 Enhanced laboratory to provide blood test services to the patients and generate additional revenue.
 Brought POS collections to 97% average,claims rejection rate was brought down, and ancillary lab revenues
were higher than the set goals.
 Performed training of the staff on PM software and work flow.
Practice Support Assistant August 2001 – May 2002 & April 2003 – July 2004
Traveled to various HealthPoint offices for physician office management support and training.
Front Office Supervisor June 2000 – June 2001
 Supervised staff of 10 personnel and, carried out front office operations smoothly.
 Implemented new ideas to increase efficiency, POS collection, customer service and patient satisfaction.
 Carried out hiring, training and scheduling of personnel.
Thomas E. McNamara, M.D.
Biller and Insurance Coordinator May 1999 – August 1999
Northwest Healthcare Associates
Insurance Coordinator October 1997 – December 1998
Center for Human Reproduction
Biller/Receptionist December 1995 – July 1997
Clinical Hematology Ltd
Medical Secretary December 1993 – December 1995
 Assisted physician with the procedures.
 Performed any and all operations including physician credentialing and contracting, laboratory testing and office
billing.
OTHER EXPERIENCE
KB Homes & DR Horton
Sales Consultant April 2007 – December 2008
 Achieved above average sales. Scored 9 or 10 on J D power surveys.
Century 21 Sunshine Realty
Realtor August 2005 – April 2007
 Sold 14 homes, the first year in business.
SelfEmployed
Real Estate Investor April 2003 – Present
 Manage 3-4 properties at a time, which includes: buying, selling, renting, and remodeling of single family homes.
EDUCATION
Bachelor of Science in Zoology, University of Karachi, Pakistan
MT (Microbiology), Northern Illinois University at DeKalb
REFERENCES AVAILABLE UPON REQUEST