1. Maria T Abaunza
12814 Pearson Drive Frisco, TX 75035 | 469-223-9389 | mtabaunza@gmail.com
Objective
· I am a highly motivated, detail oriented, dynamicindividual with a positive attitude and excellent organizational and
communication skills. I enjoy keeping busy,learning newskills and developing methods to get the job done effectively. I
am interested in obtaining opportunities for professional growth and proving my ability to work independently and/or
as a team member in a Home Health Care/Hospice/Healthcare related Company and/or IT/Information Systems
environment.
Education
ASSOCIATES DEGREE INARTS / NURSING | 1996-1997 | MIAMI DADE COMMUNITY COLLEGE
PRACTICAL NURSING CERTIFICATE | 1995 | MIAMI LAKES TECHNICAL EDUCATION CENTER
HIGH SCHOOL DIPLOMA | 1979-1982 | MONSIGNOR EDWARDPACE HIGH SCHOOL
Computer Skills & Office Skills
 Microsoft Office Word, Excel, Access, Visio, and PowerPoint; Project, Word Perfect,Word Pro, Lotus
 Mestamed Home Health and DME Software
 All Scripts Home Health Software
 McKesson Homecare & Hospice Software (15 years’ experience) Extensive Knowledge of software and database.
 Kinnser Home Health &Hospice Software Implementation/Training for second quarter 2015
 Crystal Reports Writing (Took Intro and Advanced Courses) Wrote Crystal Reports for McKesson Homecare Software
 SQL Server Management Software/Administration/Querying SQL Server 2000 Course M2071
 Outcome Concept Systems(OCS) OASIS, EPIC,ECAT, and BBI Reporter
 Kronos Timekeeper Software
 Oracle PeopleSoft Software for HR, Payroll and Financial Management
 Type 40 WPM, General Office Skills, Accounting, Bookkeeping including End of Month Reports and General Ledger
 Comprehensive knowledge of medical insurance billing, including the use of ICD-9 &ICD-10,CPT and HCPCS codes,
billing and electronic claims processing for Medicare, Commercial Payors and State Medicaid for Home Health and
Hospice, DME and Hospital Stay Reimbursement.
 Knowledge of advanced medicalterminology and procedures,anatomy and physiology, disease processes, surgery,
medical specialties, and insurance terminology
 Practical/Vocational Nursing School Graduate 1998
 Understanding of ethical and medico-legal responsibilities related to insurance billing and collections, HIPAA
regulations regarding security and privacy regulations for PHI; CMS Regulations, Rules & CoPs for Home Health and
Hospice.

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COMMUNICATION
· Strong verbaland written communication skills
· Fluent in English and Spanish,some French which studied in HS and College
Experience
SR CLINICAL SYSTEMS ANALYST/ TRAINER | INTREPIDUSA HOME HEALTH & HOSPICE | 6/2012-4/2016
 Evaluated upgrades tosoftware. Developed test plans,and provided testing of updates/enhancements toMcKesson
Homecare and Hospice.
 Provided education and training to new Hospice Staff as newHospice Office locations were started up using
McKesson Homecare and Hospice Software.
 Project planning for the implementation and training of Kinnser Software to 90+ locations of Home Health and
Hospice nationwide.
 Senior Clinical Systems Analyst and Help Desk Support for all end users.
 Developed processes and educational materials for Software incorporating our processes and software functionality.
Created,updated/revised manuals.
 Provided education/training to end users.
 Provided on-going McKesson Homecare/Hospice software support and other software support/Kinnser for Off-site
Offices/branches as well as the Support Center users.
 Provided setup/management of User ID and passwords and support of McKesson Supply Management Online for
ordering DME/Home Medical/Surgical Supplies
 Used SQL Server Management Studioto write SQL queries to find specific data within McKesson and created
spreadsheets with this data for end-users
 Help Desk resource; reset passwords, updated reference files and troubleshooting of issues/errors received in all
software applications used at company.
 Administration of security/access to all software and website applications used at the company.
MCKESSON HOSPICE TRAINER/SYSTEM ANALYST II | ODYSSEY HEALTHCARE/GENTIVA | 2/2007-6/2012
 Project planning for the implementation of software to 150+ branches and Inpatient Units nationwide. Evaluated
upgrades tosoftware. Developed test plans, and provided testing of updates/enhancements toHorizon Hospice.
 Developed processes and educational materials. Created,updated/revised manuals.
 Provided education/training to end users.
 Provided on-going Horizon Homecare/Hospice software support and other software support for Off-site
Offices/branches as well as the Support Center users.
 Wrote Crystal Reports using Crystal Reports Software and integrated into the Custom Report Explorer in McKesson
 Help Desk resource; reset passwords, updated reference files,and troubleshooting of issues.
 Administration of security/access to Horizon Hospice software and other software applications.
SUPPORT DESK TECHNICIAN/TELCOADMINISTRATOR | FRIEDMAN’S JEWELERS | 7/2005-2/2006
 Support Center Technical Support
 Store Support / Help Desk
 Telecom Analyst and CellPhone administrator
SYSTEM ANALYST / TRAINER | HOLYCROSS HOSPITAL & HOME HEALTH DIVISION | 2/2001-5/2006
 Performed operational functions related to the Home Health Information Systems
 Project Manager / Systems Analyst with the implementation and ongoing upgrades of HBOC Horizon Homecare
Software
 Maintained working knowledge of all aspects of Home Health Information Systems; identified and resolved system
issues
 Development of processes and educationalmaterials; End User Manualupdates/revisions
 Provided system support and assisted users with peripheralproblems and with Windows and Microsoft Office
questions, etc.. Maintained system reference files, database,passwords and security module in Horizon and network
 Wrote Crystal Reports using Crystal Reports Software and integrated into the Custom Report Explorer in McKesson

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 Developed and maintained compliance of the computer process flows
 Wrote policies and procedures for activities carried out with software. Created management plans and provided
software and laptop training to newand existing associates.
· Provided support to all areas of the agency as required,ie; billing, scheduling, intake, clinical, OASIS, End of month
processing, reporting and balancing, etc.
·
MEDICARE/MEDICAID REIMBURSEMENT SPECIALIST | BAYSHORE MEDICAL EQUIPMENT | 4/1998-2/2001
 Medical Billing/Collections with Mestamed software
 Automated and manualbilling with HCFA 1500 &UB92 billing forms
 Reviewed and corrected issues with denials and re-billed; Edit ECS lists
 Billing of secondary insurance, follow up of patient accounts; verify insurance benefits
 Input of ICD9, CPT codes, input comments & payment information.
 Compiled and analysis of reports for management and clients
 Wrote letters to insurance companies and clients regarding accounts; translated forms and letters
 Supported and assisted Customer Service Department with order intake/entry and answered phones
·
HOMEMAKER AND STAYAT HOME MOM | | 10/1984-4/1998
 Cared for my two children, oldest who is physically and developmentally disabled
 Graduated from Practical Nursing School to become LPN
 Continued education to obtain AA in Nursing Degree
·
· References
· Professional and Personal References are available upon request