1. NANCY L. WARREN
(cell) 617-849-4294 -- warrennancy2@gmail.com
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OBJECTIVE: To return to an administrative position that utilizes my many years of office experience in the
medical field, administrative and program coordinator positions.
SUMMARY: Dedicatedandfocusedwithadvancedunderstandingof customerneedsresultinginsuperior
customerservice. Excel atprioritizingandcompletingmultiple taskssimultaneously. Followingthroughto
achieve goals. Answershighvolumesof incomingcallswhilehandlingin-personinquiresfromclientsaswell as
colleagues. Flexibleandhardworkingwithastrongdrive tosucceed.
HIGHLIGHTS/PROFESSIONALSKILLS
MicrosoftOffice Outlook Windows/Excel MediTech/EMR /
MagiInfo
Superb CustomerService Typing/ Transcription/DataEntry InternetResearch/Filing
SupervisoryExperience TrainingExperience Organization Skills
ExcellentCommunicationSkills Grammar/Proofreading/Editing
Multi-Line Phones Self-Starter Deadline Oriented
EMPLOYMENT HISTORY
COMMONWEALTH OF MASSACHUSETTS / DIVISION OF PROFESSIONAL LICENSURE 01/2011 – Present
 Office Specialist - Front Desk Receptionist
 Duties includeansweringmulti-linephones for 100+ personnel for 31 registration boards,sortingand
date stampingincoming,outgoing mail,filing
 Supported various ProgramManagement teams. Coordinated with Program Managers.Corresponded
with customers.Managed difficultand sensitiveissues.Outstandingability to manage with varied people
and resolveproblems Superior organizational and timemanagement skillsExcel lentdata collection and
analytic skills
 Workingwith various other offices,includingbutnot limited to, the Accounting Unit, Officeof Legal
Counsel,Office of Prosecutions, Chiropractors,Allied Mental Health, Occupational Therapists,Physical
Therapists,Hearings Officers,Occupational Schools,Officeof Investigations,Plumbing,Real Estate
 Consistentimplementation of outdated contact listfor variousBoardsof the Commonwealth of Mass;
researchingnew laws and policies regardinglicensingfor consumers.
 Implemented various letters for the Real Estate Board to make applications for customers an easier task
as walk-ins.
 Recording and editing weekly calendar of all Board meetings and hearings for pubic and departmental
notification.
 Proficientworkingknowledge of MS Word, Excel and the MagiInfo Program.
 Scheduling/rescheduling hearings and Board Meetings for public,attorneys and hearings officers.
 Trainingof coworkers and staff to provideproper coverage of front desk.

2.  All other duties as assigned. Extremely fast-paced.
VARIOUS TEMPORARY EMPLOYMENT AGENCIES 11/2011 –
01/2011
 Call Center Representative (Card Fraud Analystfor Major BankingFirm) – 3 month assignment
 Call Center Representative (Major Boston TeachingHospital –patient appointments, follow-up care,referrals,
updatingpharmaceutical issues) –3 month assignment
EMCARE, INC. - HOSPITALIST PROGRAMSITE MANAGER/COORDINATOR 3/2009 –
11/2011
 Essential Dutiesand Responsibilities– (CompanyContract Ended)
 Supervision of four employees
 Coordinated the professional billingprocess,requiringconsiderableamountof data entry.
 Reviewed medical charts for accuracy and completeness for 14 hospitalists.
 Copying/faxing/compilingmedical recordsfor accuracy. Aided in billinginquiries,complaints and resolutions.
 Interacted with Site Medical Director,ClientServices Manager, National Medical Director,and
Director of Documentation Education for documentation problem solving,lack of compliance,
in addition to quality assurance.
 Served as an effective liaison for patients,RTI,the InpatientServices Division,Credentialing and the
Hospital medical and nursingstaff,maintainingpatientconfidentiality/HIPAAcompliance/laws.
 On-call schedulingfor two medical facilities,updated as needed to electronic/written formats.
 Implemented new officemanual for day-to-day procedures to includehospital systems
as well as requirements of EmCare.
 All other duties as assigned. Extremely fast-paced and deadlineoriented.
VARIOUS TEMPORARY EMPLOYMENTAGENCIES 2007 – 2009
 Provided diverseadministrative/secretarial/receptionistsupportfor vari ed institutions/companies (hospitals,
privatehealth careagencies, Federal Government, attorneys, and more).
 Duties included receptionistresponsibilities,multilinephones,assistingvisitors,maintainingcalendars,
schedulingappointments,medical transcription and standard typing,filing,settingup filingsystems,ordering
supplies and resolvinga rangeof administrativeproblems and orderingof archived records.
 Provided all delegated duties as requested.
SELF-EMPLOYEDMEDICAL TRANSCRIPTIONIST 1985 – 2007
 Sound knowledge of advanced medical terminology, anatomy, physiology and disease processes. Excellent
knowledge of medical style,grammar and spelling –includingthecorrect use of punctuation and capitalization
rules, including meanings of acronyms. Proficient in the four basics work types (History, Physical Exam,
Consultation,Operativereports and Discharge Summaries), as well as specialties, including but not limited to
Orthopedics, Rheumatology, Dermatology, Pathology and General Medicine.
 Detail oriented with a 24-hour deadlineto meet daily. Courieringwork to various locationswhen necessary.

3. EDUCATION
Northeastern University – Boston –English Major, Medical Terminology,Anatomy, Laboratory Path Studies
Bentley College – Brookline/Waltham- Business Pre-Law,Accounting
Brewer High School – Brewer, Maine – High School Diploma – Advanced Courses
MISCELLANEOUS
 RECENT NOTARY PUBLIC FOR THE COMMONWEALTH OF MASS – Commissioned until September of 2021
 PRIOR FEDERAL EMPLOYEE CLEARANCE
 PRIOR SPELLING BEE CHAMPION / CLASS TREASURER FOR FOUR YEARS
 PREVIOUSLY EMPLOYED AS ADMINISTRATIVE ASSISTANT TO DR. FREDERICK EWALD (A KNEE REPLACEMENT
SPECIALIST) AT BRIGHAM AND WOMEN’S HOSPITAL BEFORE BECOMING A WORK-AT-HOME MOM, TAKING HIS
TRANSCRIPTION AS WELL AS THAT OF OTHER SURGEONS WITHIN THE GROUP TO BE SELF EMPLOYED.
 VOLUNTEER FOR HORIZONS FOR HOMELESS CHILDREN