1. MELISSA L. HUTSON
1407 Bates Street 813.417.4286
Brandon, FL 33510 MHutson87@gmail.com
SUMMARY OF QUALIFICATIONS
 Overnine years customer service experience  Front-end supervision
 Strong administrative support  Complaint/conflict resolution
 Team building and training  Proficientusing MicrosoftOfficeApplications
 Excellent interpersonal and communication
skills
 Well organized and focused in coordinating
projects
EDUCATION
PolkState College, Lakeland, Fl – Study of Arts, Expected graduation 05/2016
Riverview High School,Riverview,Fl – Diploma, Graduated 5/2005
PROFESSIONAL EMPLOYMENT EXPERIENCE
DisputesIntakeCoordinator 6/2014 – Present
CapitalOne Tampa, Fl
 Assist customers with transactions on their credit card accounts.
 Providedexceptional customer service, completed disputes, and assisted customers withquestions about
other products weofferfor their credit card account.
 Performed fraud reports for unrecognized or unauthorized transactions.
 Responsible formaintaining neat and clean work area.
KeyAccomplishments:
 Presentedwitha back-up positionforCAAT lend,and helpingassistteammates performtasks,andprovide
exceptionalcustomerservice.
CustomerServiceSupervisor 2/2007- 6/2014
BedBath & Beyond Brandon, Fl
 Manage retail staff to include cashiers and sales associates working the floor.
 Provideadministrative functions such as answering the phones, generating reports, and processing new
hire documents.
 Meet and or exceed store’s monthly sales target.
 Greet customers with enthusiasm creating a welcomingatmosphere.
 Resolve both customer and associate complaints/conflicts.
 Assist associates with returns, exchanges, and balance registers.
 Responsible forassociate training and development, scheduling and employee reviews.
 Performstore opening and closing procedures.
KeyAccomplishment:
 Receivedrecognitionforsuccessfullytraining associates onnewprograms.