Customer Service Agent

1.
Monica R. Pressley
3621 Frankford rd. #311
Dallas TX, 75287
monicarpressley@gmail.com
501­366­3129
469­892­4222
Customer Service Specialist
10 years of experience providing customer support in busy call center environments for public utility and insurance industry employers. An unwavering commitment to
customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic­relationship/partnership­building skills
listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win­win outcome.
Work Experience
Monica’s Hair Clinic (Self Employed), Little Rock, AR
Licensed Cosmetologist
12.2013 – Present
Customer Service, appointment making and sales of hair care specials.
Sallie Mae, Lynn Haven, FL
Customer Service Representative
08.2009 – 09.20013
Providing a high level service to consumers online and off. Providing client services to all consumers involving handling requests from account owners, or advisers
seeking information or executing requests on specific accounts, product or plan information, and policies and procedures, also responsible for researching and resolving
complex issues in a timely manner to completion.
American Signature Furniture, Atlanta GA
Office Associate/Customer Service Representative
1.2006 to – 10.2009
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem
resolution and design best­option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions..
American Axle Manufacturing, Detroit, MI
Automotive Assembler
08.1996 – 04.2006
Responsible for fast pace production on an assembly line, and manufacturing departments also maintained a working knowledge of manufacturing/assembly processes
and business­related computer systems, and quality assurance.
Education
Frank Cody High School – Diploma 1978 ­ 1980
Virginia Farrell Beauty School – Cosmetology 1984
American Career Academy ­ Automated Finance 1984
University of Little Rock ­Major: Psychology 2013 ­ Current
Skills
Customer Service
Call Center service operations
Complaint handling/dispute resolution
Multi line phone use
MS word, excel and access
Additional Information
Willing to relocate
Willing to travel up to 25% of the time
Key Accomplishments:
Recognized as​ "#1Customer Service Representative"​ (out of 20 reps in my division)
Contributed to an 8% sales increase by improving lead­generation and sales tracking techniques.