Brittany Lemmon has over 5 years of experience in customer service, sales, and leadership roles. She currently serves as the Re-authorization Continuous Quality Improvement Team Lead at Align Networks in Jacksonville, Florida, where she has received 13 recognition awards. Prior to this role, she worked as a Leasing Agent and Temporary Assistant Manager at The Islands, helping the community reach 100% occupancy. She also exceeded sales expectations as the sole Sales Representative for Novel Imaging. Brittany holds a B.S. in Biology from Georgia Southern University and has received numerous honors for her academic achievements and community involvement.

1. Brittany L. Lemmon
Brittany.lemmon@yahoo.com
4500 Baymeadows Rd, Apt 1, Jacksonville, FL 32217
(904) 248-1891
Objective:
To excel in proven leadership techniques,prospect new ways for company growth, and provide exceptional customer service.
WORK EXPERIENCE
Align Networks ◊ Jacksonville, Florida
Re-authorizationContinuous Quality Improvement Team Lead (August 2012 through present)
 Received 13 recognition awards for the Reauthorization Department in 2012-2016
 Managed workers’ compensation accounts as directed by insurance companies’ specific protocols and state laws
 Maintained excellent organizational, time management, and multitasking skills
 Tracked and analyzed departmental error trends,completed monthly error reports, presented error solutions to
management, and conducted interviews with employees regarding those errors
 Assisted with the training of new employees and served as an advisorto co-workers via email and phone help lines
 Developed mutually beneficial business relationships with the therapy providers and insurance representatives
The Islands ◊ Statesboro,Georgia
Leasing Agent and Assistant Manager (March 2011 through May 2012)
 Promoted to Temporary Assistant Manager within two months of employment due to outstanding work ethic and
leadership abilities
 Provided valuable leasing assistance in reaching the unprecedented 100% occupancy goal for The Islands in 2011
 Originated a monthly plan for late rent payments, effectively increasing on-time rent payments
 Designed advertisements for homes; communicated with advertisers to establish mutually satisfactory arrangements
 Reviewed and approved promotional products; organized tenant records
 Coordinated employee working schedule and trained new leasing agents
 Provided tours of model homes to potential tenants, closed leases, and maintained the satisfaction of existing tenants
 Developed communication skills by receiving calls and walk-ins; developed computer skills in TenantPro and LinkedIn
Novel Imaging ◊ Statesboro,Georgia
Sales Representative (June 2011 through May 2012)
 Surpassed expectations as the sole employee and achieved $7,500 in sales,exceeding gross profit objective
 Proved to be a persuasive communicator and negotiatorfor digital advertising sales
 Generated new prospects for digital and paper advertising through telemarketing and in-person cold calling
 Provided customer service and product performance results
EDUCATONALEXPERIENCE
B.S.B., Biology – May 2012
Minor in Chemistry, 3.1 GPA
Georgia Southern University, Statesboro, Georgia
College Preparatory Diploma with Honors – June 2008
National Honors Society, 4.13 GPA
Providence School, Jacksonville, Florida
ADDITIONAL HONORS, AWARDS AND EXTRACURRICULAR
USPS Security Clearance
Sigma Alpha Pi National Society of Leadership and Success (March 2012 through present)
Delta Epsilon Iota Academic Honor Society (August 2008 through present)
Sigma Alpha Lambda National Leadership and Honors Organization (August 2008 through present)
Honors Ambassador, Georgia Southern University (Aug 2008 through May 2010)
Phi Eta Sigma Freshman Honor Society (August 2008 through May 2009)
Studying Abroad in Ireland (June 17 through July 23, 2010)
100+ Community Service hours
150+ Shadow hours (Jacksonville Humane Society, Gateway Animal Hospital)
30+ Volunteer hours as Transport Assistant (Mayo Clinic, Jacksonville, FL)