1. GLENDA PASSALACQUA
85 Daiseyfield Crescent, Vaughan, ON L4H2T7
Home: 905-303-7045 • Cell: 416-554-3944
glendap95@hotmail.com
I'm a reliable, trustworthy, committed and hard-working individual with over 20 years of exceptional experience in
Administrative and Customer Service roles. I have extensive knowledge of Microsoft Excel, Word, PowerPoint and
have excellent interpersonal skills. I'm responsible for overseeing the office's operational duties with professionalism
and utmost confidentiality.
Microsoft Word, Excel, Outlook and Power Point
Typing skills: 45 WPM
Professional Telephone Skills
Multi-Task and Time Management Skills
Bilingual in English and Spanish
Communicational Skills
Organizational Skills
Creative Problem Solving Skills
Travel Arrangements, Booking and Planning
Filing and Bookkeeping Skills
Weddings and Special Events Planning
Administration
Performed various administrative tasks: answered and transferred multiple phone calls promptly and
professionally to corresponding departments, created memos, emails, faxed and photocopied necessary
documents.
Maintained cleanliness and orderliness of reception area.
Customer Service
Identified, investigated and resolved customer complaints and complex situations effectively with empathy,
trust, and attentive listening skills.
Planning
Planned, and coordinated efficiently over 100 weddings and special events
Arranged, scheduled and coordinated leisure groups travelling abroad and ensured all documentation required
were met.
Scheduling
Prepared and managed daily work schedules and sales quotas for 10+sales associates
01/2009 to 11/2016
YORK CATHOLIC DISTRICT SCHOOL BOARD
Vaughan, Ontario
Emergency Supply Secretary and Education Assistant
verify and enter students attendances and absences in the TSSI system daily
respond to internal phone calls and direct to appropriate personnel
type and prepare documents, memos, and email
fax and photocopy documents
receive, sort and distribute mail to corresponding personnel
provide aid to elementary school students when required
assist students with academic studies, behavioural and special needs
07/1995 to 02/2016
TRAVELBRANDS INC.
Mississauga, Ontario
Executive Sales and Customer Service Associate
gathered and assembled hotel information to ensure accurate details were given to travel agents
answered, assisted, processed and communicated phone inquiries in a timely, courteous and professional
manner
consistently maintained set targets, identified and solved challenging problems through an independent
decision-making process and provided guidelines
06/1989 to 12/1994
CANADIAN IMPERIAL BANK OF COMMERCE
Toronto, Ontario
Back Office Support and Central Cashier
developed, maintained and ensured appropriate control of securities: engraved forms, foreign exchange and
safety deposit keys
balanced teller's computer terminals, automated teller machines and performed all aspects of accounting
ledgers, back office procedures and foreign exchange
CAREER OVERVIEW
SKILL HIGHLIGHTS
CORE ACCOMPLISHMENTS
PROFESSIONAL EXPERIENCE

2. 1990BUSINESS ADMINISTRATION DIPLOMA
Seneca College of Applied Arts and Technology , Toronto, Ontario, Canada
Lucy Rizzi - Principal: St. Emily Catholic School 905-303-4554
Donna Hackett - Retired Superintendent: York Catholic District School Board 416-414-0986
Rita Danese - Head Secretary: St. Emily Catholic School 905-303-4554
Lilli DiCarlo - Head Secretary: Our Lady of Peace 905-832-7080
Carmela DiFilippo - Travelbrands Inc.: Lead Supervisor 416-485-1481
St. Emily Catholic School: School Parent Council Member- September 2002- June 2012
St. Emily Catholic School: Reading & Office Volunteer-September 2003- 2009
Canadian Imperial Bank of Commerce: Meals on Wheel- April 1990- 1992
Certified member of the Wedding Planning Institute of Canada
planning and coordinating weddings and special events
specialize in Sandals and Beaches Resorts travel
EDUCATION
REFERENCES
VOLUNTEER WORK
SPECIAL INTERESTS