1. MOHAMMED ABDUL RAZAK
Mobile: +968-9498 7552
E-Mail: needjoboman@gmail.com
Objective:
 Contribute resourcefullyandcreativelytoturninnovativeideasintoeffective results.
 To pursue a challengingandresponsible career,explore strengthsandopportunitiesinan
organizationtomeetemployer’sexpectations.
 Be part of a progressive teamto architectthe systemsof tomorrow.
Areas of Expertise
 Marketing and sales
 Recruitment & Training
 Complaint Handling & Resolution
 Retail Operations Management
 Customer Satisfaction Enhancement
 Front-End Supervision
 Sales & Margin Improvement
 Customer Service Management
 Business Dvelopment Strategy
 Cost-Reduction Strategies
 Order Fulfillment
 Supply Chain Management
PROFILE SUMARY
 Dynamic Professional with nearly 9 years of experience in Kallem Johnson:
International sales, Project Management, Quality Management,
Customer relation management, Pre and post sales services, Supply Chain Management,
Site Supervising, Operations & Maintenance, Material Management,
Communication and Customer handlingetiquette,
 Distinction of managing Sales activities involving resource planning, in-process inspection, team
building and co-ordination with internal/ external departments.
 Demonstrated excellence in implementation of service like Customer satisfaction, training, team
bonding, recruiting and any other related field sales for completion of targets.
 Skilled in supply chain management such as Order management, Strategic sourcing, Negotiations
and Quality Inspection
 Sound exposure in Training & development.
 Expertise in planning & monitoring of sales.

2.  An effective communicator& negotiatorwithstrong analytical,problemsolving and organizational
skills
 Dedicated customer service manager with 9 years of experience in “Kallem Johnson” Group of
Companieswhichinclude Automobileindustry,Constructions, Lifts, Supply Chain Management, HR
& Trainingsetc. Consistentlyachieve record-high customer satisfaction rankings, improvements to
the bottom line and turnaround of underperforming operations.
 Respected builder and leader of customer-focused teams; instill a shared, enthusiastic
commitmenttocustomerservice asa keydriverof company goal attainment. Lead by example and
ensure the execution of all safety, security, quality and office operations policies.
Professional Experience
Manager procurementExecutive 2007 – 2010 inKallem Johnson
 Responsible forall supplychainactivitiesforSubseamajorequipment’sandexoticmaterialse.g.
Subsealarge/smallbore valves,highgrade materials/pipesandwetgasflow meter
 As primarypointof contact betweenprojectteam, engineeringteamandsupplierinnegotiation
of commercial andtechnical issue duringtenderinganddesignstage.
 Developandmaintainmaterialstatuswithinplanningandprojecttoensure ontime deliveryfor
the critical and longleaditems.
 WorkingcloselywithTenderingTeam fornew tendersastounderstandthe BOM, provide
material cost,givinganoptiontomeetand fulfillthe requirementbythe client.
 Purchasing/Expediting –Place/expedite purchaseordersasrequired.
 VendorSelection –Work closelywithQM/QA &QS/QC teamto identify/auditnew vendorsand
to update andmaintainthe ApprovedVendorList.
 Establishandmaintainvendorcontactstodevelopaclose workingrelationshipwithourmain
vendors.
 Focuson HSE andfollowguidelinesforthe HSEplansand adherence toall levelsanddisciplines
inthe project.
 Approve invoicesandPurchase Ordersinaccordance withHP authoritylevels.
CustomerService Manager 2010 – 2016 in KallemJohnson
Promoted to manager position to recruit, train and supervise 150+ customer service employees,
Assistant managers, Sales consultant, and team leaders. Foster an environment in which client or
Customer enjoys high levels of service and employees are motivated to deliver top performance.
Manage front-end operations to ensure friendly and efficient transactions at end of service.
 Won “Service Excellence Award” for instrumental role in driving record-high sales increases,
propelling business to improve ranking from #32 in territory to #5 by 2003.

3.  Reduced staff turnover by 15% in 2007, benchmarking a record-setting improvement in staff
retention due to the success of employee-development and morale-building programs.
 Elevatedclient’ssatisfactionindex from86% to 92% within two years; ensured the swift resolution
of customer issues to preserve customer loyalty while complying with company policies.
 Served on special taskforce charged with turning around under-performing centers. Trained CSRs
and managers in five struggling centers, and contributed to significant improvements in customer
satisfaction and sales.
 Exemplified the second-to-none customer service delivery for which Kallem Johnson is nationally
renowned in all interactions with customers.
 Advancedtoincreasinglyresponsible positions,culminatinginmanagementrole withoversightfor a
full-servicedeli.Directed18 employeesandmanagedP&L,sales,inventory,merchandising and cost
controls. Maintained high standards in sanitation and safety and complied with regulatory
guidelines.
 Transformedoperationthatwaspostingannual lossestoachieve $159K+ in profits within one year.
Met or exceededall sales targets despite increased competition presented by the opening of two
new local delis.
 Introducedtrainingprogramsthatenhancedemployee performance and helped build a motivated
workforce.
BusinessDevelopmentManagerJuly2016 – Till Date in Global Touch L.LC (Muscat)
 Was responsibleforgettinginclientsforsupplyof laborsacrossMuscat.
 Was responsibleforgettinginworkordersforConstructionsforGlobal Touch.
 Was responsibleforRecruitmentandTrainingforall candidateswhomwe were supplying.
 Was takingcare of theirGoldandDiamondstrading.
 Was lookingafterthe Purchase orders,RFQandQualityinspectorof the productslike
Textile,Rice.
Education
 10th From Indian School – U.A.E 2000
 Intermediate (Maths,Physics& Chemistry)From India Nalanda College 2002
 B.B.A (HR & Marketing) from India AIIBMin 2007

4. Languages Known
Read Write Speak
English YES (Expert) YES (Expert) YES (Expert)
Arabic YES (Expert) YES (Expert) YES (Medium)
Urdu & Hindi YES (Expert) YES (Expert) YES (Expert)
Personal Details
Full Name: Mohammed Abdul Razack
Father Name: Mohammed Abdul Rehman
Address: PO Box: 285, Postal Code: 114,
Muscat Ruwi, MBD area, Near Wazara Khul Amila
Marital Status: Married and No Kids
Nationality: Indian
Passport Number: L1267090
Visa Status: Resident Visa as Commercial Promoter for 2 years
Declaration: I do declare that information above is true to best of my knowledge