1. CV 1
Key Relevant Experience
Santander Footprint Rollout March 2014
–April 2016 (Fixed Term Contract)
Working on a key retail programme to specific
Santander criteria. Delivering to budget and
time. To manage internal and external
relationships and to exceed client
expectations. Time constrained projects to be
delivered between 3 to 10 weeks with
budgets £450k – £1m. Key stakeholder
management. To deliver the Santander new
concept to all branches in-situ and to ensure
operations are not impacted and branch
trades “as normal”
Turner & Townsend 2007 - 2014
Superdrug part of AS Watson
Sept 2013 – 2014 Prestige to Ad-hoc
Working on a very fast paced programme with
stringent budgets and challenging delivery
schedules. To be transparent to Store
Operations. Working with Main Contractors,
key AS Watson stakeholders and other
external parties to deliver above expectations.
To deliver on time, within budget and
exceeding over and above Client
expectations.
Highly involved with the Cost Management of
the programme from initial SOR to Final
Account (including variations)
Barclays Bank plc
2011 - 2013 Remodels and Flags
Nationwide
Working to highly detailed specifications
usually in–situ, which makes it extremely
exacting / challenging project management.
Other critical elements are to ensure that
Bank operations are minimally impacted by
highly comprehensive projects. To deliver the
latest specification with very demanding
standards for Barclays within time, to budget
and exceeding over and above Client
expectations. Major projects varying between
12 – 22 weeks (£800k - £3.8m). Working
with major contractors, Barclays key stake
Holders and other external parties to deliver
above Client expectations.
2010 (33 projects in total)
Broadmead Flagship, Clifton Remodel, Bristol
Micromarket, Bath Micromarket, Walton on
Thames Remodel, Weybridge Remodel and
Walton on Thames Microcromarket
Highly detailed, demanding and time
constrained project management to deliver
Refresh (2 – 3 weeks), Remodel (12 weeks)
and Flagships (16weeks plus) to Barclays new
current highly defined current specifications.
Working with major contractors, Barclays
personnel and other external personnel with
different aims and ambitions to deliver a
project above expectations for Barclays
HSBC Bank plc
Plymouth Commercial/Exeter
Retail/Worthing Restack & Comms Room
Extension /Bournemouth & Worthing
Commercial
Currently completing a refurbishment of
existing premises to deliver a new
Commercial Centre including a conference
room, meeting rooms and reception, without
any impact on operations. Launched HSBC's
South West retail flagship, at Exeter which
was a £3.5 million plus development. This
was a major construction programme
achieving all client requests.
Susan E Hooper
Senior Project Manager
CSCS Member
APM Member
Prince2 Practitioner
GDPM
BA (Hons) Business Studies
Member of the Chartered Institute of
Marketing

2. CV 2
Key Relevant Experience (cont)
Delivered within all constraints and to latest
design specifications.
Completed a £1m plus IT extension at
Worthing which included extension of existing
IT Comms room with new data infrastructure,
electrics, A/C and UPS. Moved over 500
personnel with their associated IT / Comms
equipment, between different buildings - no
down time was incurred.
Delivered a new Retail branch with a
Commercial Centre above, within budgetary
and time constraints.
DSA Rollout
Continuing the rollout of new DSA sites both
motorcycle and LGV test centres to fulfil the
new legal requirements starting 30th
March
2009.
Managing and motivating the project team
(with different agendas) to deliver the
projects at the right time, within budget and
to the highest quality.
Post Office
Heavily involved with the programme
management of the Post Office new corporate
identity and launch of new financial services
by refurbishing existing branches (both
Simple and Complex) to deliver to the
customer the new services and corporate
identity.
Involved a high degree of conflict
management, which if the issues were
unresolved they would have had a serious
impact on the delivery of the programme.
Engaging stakeholders and managing their
expectations and delivering above them.
Summary of Experience
Comprehensive experience in Retail, Public
and Commercial sectors
Management of clients, consultants and main
contractors to deliver projects within all
constraints, in demanding circumstances
Experienced in the Change Management,
Stakeholder Management, Negotiating and
Influencing skills and Project Governance
Passionate and strong Leader and can
manage sites in a Team way
Excellent communicator including
assertiveness and highly developed problem
solving skills
Extensive experience with CM / QS Teams
including incorporating Cost Initiatives to
deliver the same for less
Results orientated, always seeking challenges
and promotion of learning’s to achieve
enhanced results
Experienced user of GDPM / Prince2 to
manage all projects and incorporate learning’s
to benefit the business
Great experience of multiple sites delivery
and Programme Management
Conflict management (identifying and
addressing differences that if unmanaged
would affect project objectives and delivery
with the project restraints)
Experienced in managing the contract
administration process
Other Experience: 1998 - 2007
Programme Manager Somerfield
New Business
Extensive experience of Programme
Management within the retail industry.
Management of 140 petrol forecourts covering
conversions, disposals and remediation,
following the contract administration process.
Viability assessment of store operations to
further enhance business opportunities and
reduce costs.

3. CV 3
Programme Manager Somerfield
New Business (cont)
Generation of increased income in New
Business which was rolled out to the main
business store chain.
Transition of PFS sites into parts of the main
business operations including distribution,
buying and merchandising.
Other Experience:
Programme Manager Somerfield
New Business
Project management of the conversion of
existing stores into the New Business
convenience format.
Project Manager Somerfield
Acquisitions
Professional Project Manager for acquisitions,
liaising with personnel at all levels – both
internally and externally. Management of
team to deliver challenging and demanding
change projects. Results orientated to ensure
all challenges are successfully resolved.
Project management of the acquisition of 118
Texaco forecourts and 22 FuelForce forecourts
ensuring zero impact on core operations by
running these stores offline to the main
business.
Project Manager to Business Systems
and Logistics Director Somerfield
Completion of major projects covering
business critical areas of IT, Distribution and
Logistics including replenishment, depot
process, merchandising and 24 hours fresh.
Analysis of the challenges involved and the
recommendations to resolve these.
Key relationships with external and internal
personnel.
IT Project Manager Somerfield
Leading the new network, hardware and
software projects for all Somerfield stores to
be completed within budgetary and time
constraints with minimal impact to retail
operations.
Project Leader for innovative IT solutions
including self-scanning checkouts.
Management of hardware conversions within
50% of the KwikSave estate.
Responsible for the implementation,
installation, commissioning and integrity of
Somerfield IT systems, involving 3rd party
management.
 SunSystems Consultant (Comice
Computing Associates 1996 – 1998)
 IT Training & Support Manager (Robert
Dyas 1994 – 1996)
 Newey & Eyre 1989 - 2004