1. Mohammad Aflah Memon Ph (h): +61 3 9994 6555
5/115-119, Manningham Road, Ph (m): +61 401 169 052
Bulleen, VIC - 3105 Email: aflah.memon@gmail.com
Mohammad Aflah Memon
D.O.B 29
th
September 1981
5/115 Manningham Road, Ph (h): +61 3 9994 6555
Bulleen, VIC - 3105 Ph (m): +61 401 169 052
Email: aflah.memon@gmail.com
CAREER OVERVIEW
A self-motivated mature individual with extensive experience in IT industry. Work experience includes over 5
years Project Management experience (overseas and Australian) and over 3 years as Support Analyst with
MYOB Partner; with implementation of URL Filtering System, CRM, Middleware & Card Production
Systems, Web Portals, Internet Banking and Network related projects. Well versed in PMBOK
methodologies, I have worked in industries from IT/Telecommunications, Banking, Retail, Web, Application
to Construction (Infrastructure Development) as a project manager. Further, in my role as a Project
Manager, I have been involved in conducting high level scope analysis which lead to preparation of Scope of
Work Document; conducting customer kick-off, planning and managing both internal and external stake-
holders, preparing Project Management Plans, conducting timely reviews to ensure project is on track. Have
actively participated in Analysis, Deployment, System Integration and User Acceptance Phases; as well as
Change Management Process.
OVERVIEW OF SKILLS
A disciplined thinker who combines
training with practical experience.
Capable of quickly acquiring
information on complex matters.
Committed to conscientious, honest
rapport and integrity in teamwork.
Energetic, positive and self-motivated
with the ability to speak and write
effectively.
Proven ability to take direction and
Adaptable, flexible and open to
changing work environments.
Proven ability to manage time and
resources to achieve realistic
objectives.
Proven ability to achieve realistic
financial targets.
Extensive experience in managing MS
SQL Servers along with Windows
based systems / servers.
1
2. Mohammad Aflah Memon Ph (h): +61 3 9994 6555
5/115-119, Manningham Road, Ph (m): +61 401 169 052
Bulleen, VIC - 3105 Email: aflah.memon@gmail.com
follow procedures (in the field of
Project Management, followed PMO
SOP and PM BOK methodologies to
achieve milestones and smoothly
deliver projects; followed company
policy in other support roles.)
Proven ability to write/build Reports
using Clarity and Crystal requiring use
of SQL.
Experience in scripting languages such
as ASP.NET and PHP.
Highly proficient in MS Office, MS
Project, MS Outlook and MS Visio.
EDUCATION
Tertiary
Bachelor of Business (Business Information Systems)
2004 – 2006
RMIT University, Melbourne (Australia)
(Transcripts of results available on request or at interview)
Advanced Diploma in Information Technology 2002 –
2003
RMIT University, Melbourne (Australia)
CERTIFICATIONS
Certified in Computer Fundamentals (Win 95/98/XP) 17-06-
2003
Brainbench
Certified in Network Technical Support
17-06-2003
Brainbench
Certified Web Developer (ASP, HTML, DHTML)
14-05-2003
Exclusive Informatics (Karachi, Pakistan)
2
3. Mohammad Aflah Memon Ph (h): +61 3 9994 6555
5/115-119, Manningham Road, Ph (m): +61 401 169 052
Bulleen, VIC - 3105 Email: aflah.memon@gmail.com
MYOB Certified
MEMBERSHIPS
Australian Computer Society March,
2004
Pakistan Computer Institute Association May,
2003
Affiliated with Pakistan Skill Development Council
EMPLOYMENT
Help Desk Support Analyst April 2014 -
Current
Bizpro (VIC) Pty Ltd (Melbourne, Australia)
Accountable For:
Maintaining Service Level Agreements (SLAs).
Stake-holder relationship management.
Providing on-going technical support via email,
phone, and remote access to clients for core
MYOB applications and modules (Exonet, Bizpro
Programs, Job Costing, CRM, Fixed Assets).
Resolving issues in relation to Retail Manager
from database corruption to transaction level
issues.
Providing solutions to clients based on their
requirements.
Resolving issues related to EDI and MYOB
Exonet (integration)
Report writing in Clarity and Crystal.
Writing stored procedures and triggers when
required for functionality change or report
enhancement.
Extraction / Import and manipulation of data via
advanced SQL queries for clients in MSSQL and
MS Access environments.
Resolving accounting and system related issues
ranging from MYOB applications and modules to
network via remote access using Microsoft
Remote Desktop, VNC, Team Viewer and Log
Me In.
Assisting senior consultants/senior developers in
resolving issues for clients ranging from gaps in
work-flows to customized feature errors.
Project Manager November’12 –
April’13
Avanza Solutions (Pvt) Ltd. (Karachi, Pakistan)
Accountable For:
3
4. Mohammad Aflah Memon Ph (h): +61 3 9994 6555
5/115-119, Manningham Road, Ph (m): +61 401 169 052
Bulleen, VIC - 3105 Email: aflah.memon@gmail.com
Relationship Management.
Project Management (PMBOK Methodologies).
Banking projects (ATM integration, middleware
integration – Rendezvous; e-banking, mobile
banking; Card Management and Production –
Vision; CRM – Unison, Aurum; IVR).
Clients included JS Bank, Dubai Islamic Bank,
NCCBL Bank Bangladesh, NIB and Bank of
Punjab [Pakistan, UAE, and Bangladesh).
Risk Management.
Tools used: MS Project and Enterprise Project
Management (EPM).
Manager, Projects July’11 –
September’12
K&M Builders and City Developer (Karachi, Pakistan)
Accountable For:
Management of infrastructure projects.
Management of Staff and Project
Resources.
Ensuring projects meet budget/time
constraints and take appropriate action when
projects seem to go over budget or time.
Help Desk Support Analyst (MYOB EXO)
April’14 - Current
Bizpro (VIC) Pty Ltd (Melbourne, Australia)
Accountable For:
Successful closure / finalization of outstanding
Projects.
Business Continuity and restoration of Business
Achievement(s):
Closed URL Filtering Project (Pakistan
Telecommunication Company Limited -PTCL)
successfully with client satisfaction.
4
5. Mohammad Aflah Memon Ph (h): +61 3 9994 6555
5/115-119, Manningham Road, Ph (m): +61 401 169 052
Bulleen, VIC - 3105 Email: aflah.memon@gmail.com
Alliance(s)
Challenge(s) – assignment(s) given directly by
Board of Directors.
Closed Critical Path Project (Pakistan
Telecommunication Company Limited -PTCL)
successfully.
Expansion of Virtual Acquiring Business.
Project Manager / Business Development Manager
March’10 – June’11
System Innovations (Pvt) Limited (Si3) (Karachi, Pakistan)
Accountable For:
Successful closure / finalization of outstanding
Projects.
Business Continuity and restoration of Business
Alliance(s)
Challenge(s) – assignment(s) given directly by
Board of Directors.
Achievement(s):
Closed URL Filtering Project (Pakistan
Telecommunication Company Limited -PTCL)
successfully with client satisfaction.
Closed Critical Path Project (Pakistan
Telecommunication Company Limited -PTCL)
successfully.
Expansion of Virtual Acquiring Business.
Support Desk Consultant
Oxygen Express Pty Ltd, Burwood (Melbourne, Australia) June’09 – February’10
Accountable For:
MYOB Exonet Support – ‘All-Level.’
Support Enquiries: Supply Order
Processing, Purchases, Reconciliations.
Requests: New Reports (Crystal and
Clarity), New Interface, Changes to features
on Menu(s).
Installed MYOB Exonet remotely from
scratch – building server(s), installing and
configuring applications tailored to clients’
needs.
Support via remote access (RDP,
GoToMeeting), email and phone.
Tools, etc: Crystal, Clarity, MS SQL 2005
and 2008, SQL,
Project Coordinator/Project Manager, January’08 –
March’09
Technology and Deployment Services
System Innovations (Pvt) Limited (Si3) (Karachi, Pakistan)
Accountable For:
5
6. Mohammad Aflah Memon Ph (h): +61 3 9994 6555
5/115-119, Manningham Road, Ph (m): +61 401 169 052
Bulleen, VIC - 3105 Email: aflah.memon@gmail.com
Relationship Management.
Project Management (PMBOK
Methodologies).
Successfully managed and deployed URL
Filtering System at Pakistan
Telecommunications Limited (PTCL) which
was an initiative by Pakistan
Telecommunication Authority (PTA) to filter
internet traffic for Pakistan customers.
Quality Control and Quality Assurance.
Carried out Cost-Benefit Analysis in terms
of outsourcing resources required in the
project.
Use Project Management tools such as
Microsoft Project to schedule and track
project deliverables.
IT Support / Project Coordinator June’05 – July ’06
Scouts Australia, Victoria Head Quarters (Melbourne, Aus)
This role was part of my degree (Bachelor of Business Information System) and is regarded as ‘Co-Op’ year.
Accountable For:
Maintenance of website (PHP, SQL).
Co-ordination of a project which included
breaking down the project into smaller tasks
and managing team of programmers and
network administrators.
Role focused on finding ways to improve
business processes.
Presentation of ideas to clients in order to
organize charity events and sell current
web/database integrated systems.
WORK EXPERIENCE DURING ACADEMIC YEARS
Position Company/ Organization Period
Receptionist/Administrator Pathfinder Motel, Kew February’05 – June’05
Field Marketer
(Merchandiser)
Brands On Show Asia Pacific,
Wantirna South
March’04 – November’04
Assistant Manager Business
Communications
Computers 2000, Karachi (Pakistan) January’03 – June’03
Office Administrator (12 to Adrian McConnell & Associates, June’02 – December’02
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