This document provides information on Eric Downing, a 20+ year technology veteran with expertise in network infrastructure, business continuity, and customer relations. He has extensive experience managing Google Apps deployments and migrations from other systems at his current role at Level 3 IT Corp in Miami, Florida.
Technical Project Manager experienced in determining and managing technical scope, inventory, customer requirements, timelines and stakeholder expectations. Well versed in working with multiple vendors and customers across 500+ deals, including large number deployments, onsite work and warehouse supervision for organizations thru Government, Education and both private and public companies. Works well with both technical and non-technical personnel and can communicate complex technical information in a clear and concise manner, as well focused on continued learning and striving to develop streamlined processes for time and profit management.
Technical Project Manager experienced in determining and managing technical scope, inventory, customer requirements, timelines and stakeholder expectations. Well versed in working with multiple vendors and customers across 500+ deals, including large number deployments, onsite work and warehouse supervision for organizations thru Government, Education and both private and public companies. Works well with both technical and non-technical personnel and can communicate complex technical information in a clear and concise manner, as well focused on continued learning and striving to develop streamlined processes for time and profit management.
1.
Eric
Downing
10790 North Kendall Drive
Unit C27
Miami, FL 33176
786 431 7918
eric@level3itcorp.com
SUMMARY
20+ year veteran in technology with proven expertise in network infrastructure,
business continuity, and customer relations.
AREAS OF EXPERTISE
● Project Management, AZ deployment, effective communication
● Google Apps deployment, migration, and training
● Network administration and security
● Mail routing, file systems, scripting
EXPERIENCE
Technical Director/PM, Level 3 IT Corp
Miami, FL — 2009Current
I hold the project management and technical responsibilities, managing the
deployment of Google Apps. My work consists primarily of timely and accurate
phased migrations from existing business systems such as AD/Exchange, Lotus
Notes, and IMAP environments to Google Apps.
Responsibilites
● Manage simultaneous Google Apps deployments from end to end.
● Migrate businesscritical data across technology platforms.
● Work closely with owners, department heads, and employees to best
implement business solutions and workflows.
● Provide all tiers of technical support to 3,000+ user base.
L2 Senior Infrastructure Engineer, Sapient
Miami, FL — 20082009
Windows Administrator for a multilayered web hosting environment consisting of
500+ web servers & SQL boxes. I was responsible for all Windowsrelated
issues. Monitored websites, services, disk space, cpu usage and many other
conditions internally, at the edge, and externally using Nagios, Opsview, and
other monitoring services.
Responsibilities
● Design and maintain GFS rotating tapebased disaster recovery system
in order to achieve compliance with SLA contracts.
● Leverage my knowledge of VBscript, PHP, and batch scripts for a
variety of administrative functions, increasing productivity, security and
reporting.
● Support HTML, Development, Quality Assurance, and Data Services
departments, investigating, troubleshooting and resolving issues quickly
and efficiently.
Senior Network Administrator, Original Impressions
Miami, FL — 20062008
System and Deployment Engineer, Stryker Imaging
Dallas, TX— 20002006