This document contains the resume of Aldwin James M. Flores. He has over 10 years of experience in business analysis, systems administration, and data management roles for companies like Manulife Philippines, QI Philippines, IBM, and HSBC Philippines. He is seeking a position that allows him to continuously improve his professional skills and provide high quality service. His technical skills include requirements gathering, solution analysis, testing, and project implementation.

1. ALDWIN JAMES M. FLORES
#37 Benfran Loop St.
Casimiro Village
Las Piñas City
aldwinmf8@gmail.com
(02)8460930 / (0906)2357970
OBJECTIVE: To obtain a full time position in a reputable company where I can continuously grow
and improve my skills as a professional and to be highly competent in my chosen
profession. I am very motivated to constantly provide the highest quality of service to
my employer and maintain a productive relationship amongst my colleagues.
SUMMARY: Business Analyst for Manulife Philippines (October 2015 – Present)
Business Analyst for QI Philippines (May 2014 – July 2015)
Philippine Civil Service Board Passer – (May 2014)
Business Analyst for IBM Cloud Business (2011 – 2013)
Systems Administrator role for IBM (2010 – 2012)
Data Management Process Owner role for IBM (2009 – 2010)
Sales Associate II for HSBC Philippines (Oct 2007- Jan 2008)
Graduate with a degree in BSBA Information Services Management
Data gathering, Solution Analysis, Testing and Project Implementation skills
Outstanding communication ability and people management skills
Willing to learn new roles and tasks
Hardworking and driven for success
Equipped with leadership trainings attended in IBM
Very good issue resolution and problem solving skills
TRAININGS:
Emotional Intelligence in the Workplace December 10, 2012
Six Sigma – Green Belt Training November 28, 2012
Six Sigma – Yellow Belt Training June 30, 2011
Six Sigma – Fundamentals February 17, 2009
Responsible and Secure Computing September 18, 2012
Emerging Leaders August 27, 2012
Effective Presentation Skills 103 August 24, 2012
Advanced Excel July 25, 2012
Effective Presentation Skills 102 July 23, 2012
Managing Conflict in the Workplace May 21, 2012
Time Management May 21, 2012
Effective Presentation Skills 101 February 29, 2012
Secure Workstation Computing Guidance October 20, 2011
Project Management Training January 5, 2011
Information Security October 22, 2010
Financial Integrity September 16, 2010
US Export Regulations - General Education September 14, 2010
Understanding Data Privacy in IT Services June 29, 2010
Integrated Technology Delivery and Business Processing June 29, 2010
Architectural Thinking November 9, 2009
Introduction to Business Controls October 9, 2009
US Export Regulations and IBM’s Global Delivery Operations October 9, 2009
ITD Commercial Data Incident Handling Process May 6, 2009
Privacy: What You Need to Know February 16, 2009
Problem Solving & Decision Making February 10, 2009
Effective Business Writing February 9, 2009
Customer Service Training February 5, 2009

2. EXPERIENCE: Business Analyst for Business Quality Dept., October 2015 to September 2016
Manulife Philippines
• Business Analyst for Business Quality Projects
Tasks includes but not limited to:
- Meetings with stakeholders
- Requirements Gathering and Analysis
- Documentation
- Solutions Planning and Execution
- Tracks project development and maintains timelines of projects
- Supervisory role on Development, SIT & UAT during project development
phase
- Supervisory role during deployment phase
Projects:
- AFPSLAI Credit Redemption Insurance System
- MICS to CAS migration
- COO Dashboard
- MCBL Website Revamp
- Report and Metrics generation
Business Analyst for IT Applications, May 2014 to July 2015
QI Philippines (QNET)
• Business Analyst for EU Localization, Payment Gateways, Online Store &
Enrolment System
Tasks includes but not limited to:
- Meetings with international stakeholders
- Requirements Gathering and Analysis
- Documentation
- Solutions Planning and Execution
- Tracks project development and maintains timelines of projects
- Supervisory role on FT,QAT & UAT during project development phase
- Supervisory role during deployment phase
Business Analyst for IBM Cloud Business Office, August 2011 to August 2013
IBM Business Services
• Business Process Analyst for Contract Management/System Maintenance
• Successfully transitioned process knowledge from the previous process owners and
improved the flow of process under my supervision.
• Was able to initiate and implement key process improvements that would bring
efficiency and cost savings to the client.
• Was able to implement efficiency metrics and trackers for the Cloud Business Team.
• Involved in clean up and migration of old processes into new applications to further
improve and modernize the current and existing systems that the client is using.
• Was able to resolve issues encountered during normal operation and avoided
possible conflicts and escalations.
• Was able to successfully troubleshoot all issues and concern that would result to my
team having an outstanding SLA of 100% throughout the year.
• Acted as OIC to assist my manager with people management duties and center
requirements
• Was able to attend and complete several leadership trainings to further develop my
skills for managing people and managing team deliverables

3. Systems Analyst, July 2010 to January 2012
IBM Business Services
• System Administrator post as Analyst for Access Grants/Revokes and Revalidations
for IBM.
• Successfully transitioned process knowledge from the previous process owners and
improved the flow of process under my supervision.
• Was able to initiate and implement key process improvements that would bring
efficiency and cost savings to the client.
• Was able to implement efficiency metrics and trackers for the Systems team..
• Involved in clean up and migration of old processes into new applications to further
improve and modernize the current and existing systems that the client has.
• Was able to resolve issues encountered during normal operation and avoided
possible conflicts and escalations.
• Was able to successfully troubleshoot all issues and concern that would result to my
team having an outstanding SLA of 100% throughout the year.
Process Analyst, January 2009 to September 2010
IBM Business Services
• Assigned to Employee Data Management (EDM)
• Consistently received commendations for achievements under EDM.
• Was able to initiate cost saving and value adding projects in EDM.
• Was able to implement efficiency metrics and trackers for the EDM team.
• Acted as SME for key processes like Exceptions Processing and Separations
Reconciliation
Sales Associate II, October 2007 to January 2008
HSBC Philippines
• Assigned to Sales position
• Was able to adapt well to the new environment in sales.
• Was able to exceed targets during my employment with the bank
Technical Assistant, 2001 to 2004
EDFLO Architects
• Assigned to plot floor plans and design drafts
• Aided in supervision of construction sites
• Supervision of manpower resources and payroll
• Monitoring company inventory of materials and supplies
EDUCATION: SAP Business One – Basic Training Course, May 2008
Fast Track Solutions Inc., Makati
BSBA major in Information Services Management, June 2007
De La Salle - College of Saint Benilde, Manila
Courses taken but not limited to:
Management Principles
Business Policies
Production Management
Advanced Systems Analysis and Design
Internet Communications and Setup
Database Design and Management

4. Familiarity with Computer Hardware Setup
Troubleshoot Software/ Hardware breakdown
BS Architecture 1997-1999
MAPUA Institute of Technology, Manila
Secondary Level 1993-1997
Our Lady of Pilar Montessori Center, Las Piñas
Primary Level 1987-1993
Elizabeth Seton School, Las Piñas
SKILLS:
Business Analysis Skills
- Requirements Gathering
- System Analysis and Design
- Workflow Design
- System Integration Testing and UAT
- Issue/Conflict Resolution
- Deployment Activities
- Project Documentation
Soft Skills
- Enthusiastic, quick to learn with good interpersonal and organizational skills
- I have a high sense of responsibility towards work and all assigned tasks. I make sure that all
tasks and responsibilities at work are all going as planned so that there would be no efforts
wasted.
- I am a team player, I believe in having productive relationships with my colleagues so that
collectively, we would be able to accomplish certain tasks in union and harmony. I also believe
in practicing flexibility and compromise in all decisions in order to achieve total harmony within
my team.
- I value the quality of work that I provide my company and colleagues. I believe in giving the
best of my abilities in order to satisfy what is expected of me.
- Proficient in both English and Filipino language
- Equipped with leadership training foundations attended with IBM
- Very good issue resolution and problem solving skills
SOFTWARE PACKAGES:
MS Office (MS Word, MS Excel, Cognos Reports
MS PowerPoint, MS Access, MS Visio) Adobe Photoshop
VB.net SAP Business One
MS SQL / My SQL

5. PROJECTS:
AFPSLAI Credit Redemption Insurance System
Manulife – Business Analyst (October 2015 – September 2016)
This project covers the design, testing, deployment and implementation of the Credit
Redemption Insurance System for AFPSLAI-Manulife to be used for transaction of loans. The
scope includes premium computation, unused premium computation, death claims, reports
generation, remittances, user profiles and refunds.
System Migration - Manulife Internal System
Manulife – Business Analyst (October 2015 – September 2016)
This project involves migration, testing, deployment and implementation of an internal system
used in Manulife for client records maintenance.
COO Dashboard
Manulife – Business Analyst (October 2015 – September 2016)
My role in this project involved UAT and the facilitation of the generation of metrics to be used for the
reports. Requirements gathering and facilitation/supervision of project flow and testing were the main
tasks required from me for this project.
MCBL Website Revamp
Manulife – Business Analyst (October 2015 – September 2016)
My role on this project was mainly on UAT and facilitation of post-deployment activities. All post activities
were already covered when I was on boarded.
EU eStore for QNET
QI Philippines – Business Analyst (May 2014 – July 2015)
This projects involves the design, testing, deployment and implementation of the EU eStore for
QNET. All features involved in administering and facilitating the operations of the eStore is
part of the scope of this project.
Payment Gateway for Multiple Countries
QI Philippines – Business Analyst (May 2014 – July 2015)
This project involves addition and facilitation of new payment gateways for QNET eStores
worldwide.
Migration of Cloud Computing for IBM
IBM Business Processing – (March 2012 – July 2013)
This project involved migration and testing of the Cloud Computing Process from the U.S. that
was set to be run from the PH system for local operations.
AVEX Availment Express
DLS-CSB (Thesis)
This project was created to automate the availment of HMO for hospitals and clinics. At the
time the project was completed, HMOs did not have the automated system that they are using
now. You can say that at that time, this system was the pioneer in the automation of HMO
availment.

6. PERSONAL INFORMATION:
Date of Birth September 8, 1980
Citizenship Filipino
Religion Roman Catholic
Civil Status Single
Height 5 feet 10 inches
Weight 105 kg
Languages Spoken English, Filipino
FAMILY BACKGROUND:
Father Arturo B. Flores
Occupation Retired Bank Executive/Controller
Mother Joyce M. Flores
Occupation Housewife
REFERENCES:
VENER MARTIN VITUG AMPARO F. BORJA KRISTINA S. TIONKO-LEONARDO
Supervisor – Business Analysis HR – Learning & Talent AVP – Risk and PnL
Business Quality Development Manager Global Financial Services
Manulife Philippines Accenture Inc. Deutsche Bank Group Manila
09985722712 580-5888/09178247991 777-0363/09199914816
vener_martin_vitug@manulife.com ampy.f.borja@accenture.com kristina_tionko@yahoo.com