1. Mohamed Gamil Zaki
Address :Sharjah , Bu Tina area
Mobile No. :0527376700 , 0563922994
Email Add :Mohdgamilzaki2020@gmail.com
Visa Status :Employment visa
OBJECTIVE
Hardworking professional seeking a position as a Bank Teller. Offering profound ability to
anticipate customer questions and provide cash services in a friendly and professional manner.
Dependable individual eager to obtain a position as a Bank Teller with Baltimore Bank utilizing
sharp numeracy skills and ability to provide excellent customer services in a challenging
environment
WORK EXPERIENCES
AL ANSARI EXCHANGE
Sharjah, United Arab Emirates
Mar , 2013 – present
Assistant Branch Manager
Al Ansari Exchange
March 2013 – Present.
- Manage the complete day-to-day functions of Branch Operations with focus on providing maximum customer
satisfaction while achieving operational and sales objectives
- Develop effective interpersonal relationships between employees and departments.
- Promote employee communication and team work.
- Develop internal and external reports relevant to corporate goals.
- Develop programs promoting organizational efficiency.
- Arrange regular meetings with staff to motivate and review performances and encourage new ideas for
improvement.
- Provide constructive feedback to Area Manager on success and feasibility of new and new programs, other
initiatives and specific needs.
- Responsible for achieving agreed upon desired levels of the branch.
- Conduct performance reviews
- Ensure superior service delivery to all customers by regularly monitoring the KPIs.
- Analyze and solve customer issues by conducting "root cause analysis".
- Perform Quality control checks.
- Lead, develop and motivate each team member plus improve cash handling procedures.
- Comply with SOPs and AML guidelines.
- responsible to ensure that all branch staff members perform their work in full responsibilities and dedication
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Mohamed Gamil Zaki

2. and are maintaining strict discipline / Office decorum & proper dress code.
- Ensure that staff members completely adhere to Company Policies & Procedures and local AML regulations.
- Ensure that all Assets of the branch are fully protected against all risks / completely follow the Operational
Policies at all times.
- To achieve the desired Sales & marketing targets given by the management.
- Verify each Tellers Cash at the close of their duty and guide them to pay out surplus holding to duty Cashier.
Report embezzlement of Cash if any noticed to Head Office immediately.
- Ensure that all Cashiers have placed their cash box in Safes. Safes and Premises are properly locked &
arrange for Dual custody of Safe Key overnight.
- Do not make official statement on behalf of the Company regarding topics / matters out of your privileges /
folios to media peoples, regulators or investigators.
- Mark overtime and under time register promptly on daily basis. Assign suitable staff member to dispatch
relevant report / statements to Head Office on daily basis/ according to requirement
- Ensure maximum capital rotation is made and no unwanted holding of Cash are eliminated at all Tills.
- Demonstrate leadership skills by extending timely support, guidance, advise to sub ordinates and create
team spirit among them to achieve maximum turnover and targeted profitability.
- Do not make provocative warning or threatening statements to subordinates at any circumstance but shall
not fail to report all non-compliances, violations or deviations from approved polices/procedures of any
colleagues to respective division at HO/ your immediate line Manager
Dirham Cashier/Teller
Jan , 2013 – present
• Handles cash in Dirham currency. Monitors and balance the cash account based in the number of
transactions made.
• Provide fast, excellent and error free remittance services to customers from the published timing of the
branch in a professional way.
• Respect AML rules, policy and procedures of the company where applicable.
• Collect all supporting documents (Master document for remittance, copies of ID’s/Trade License/
Invoices/ and LOA) for the transactions conducted and arrange for keeping them in the files as per the
uniform filing of the company as well as to arrange the transferring such documents to the main storage
facility.
• Attend all customer complaints and find suitable solution or inform and follow-up with Customer Care
Cell in Head Office.
• Read, sign, and follow all the circulars from the head office or admin office and respect the rules and
policy of the company.
• Forward stationary requisition to the concerned staff in Admin/HO and ensure the availability of the
adequate stationary/forms in the branch.
• Forward technical support requisition to the Admin Office.
• Respect office guidelines of the company and always keep the counter, drawers, tables, and workplace
neat and clean.
• Attend all telephone calls within three rings and give currency rate/information as required by the callers/
• Identify potential customers or businesses.
• Provide adequate and necessary information whenever required by the head Office, Administration
Office, or various departments of the company.
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Mohamed Gamil Zaki

3. • Covey training needs to Branch Managers and participate on all training programs organized by the
company.
• Other duties are assigned from time to time by the Branch Manger to ensure the smooth operation of the
branch.
Senior telesales
Pharma Overseas company. Fayoum , Egypt
Pharma overseas is a market leader in the medicine distribution in Egypt since 1995.
January 2011 to 2013
EDUCATION
Faculty of commerce English Section
Bachelor of Science Degree in Accounting, Egypt.
Cairo University, Cairo, Egypt
2004 – 2008
SEMINARS & TRAININGS ATTENDED
 Anti-Money Laundering (AML) Training 2013 (Al Ansari Exchange)
 Dirhams Counterfeit Detection 2013 (Al Ansari Exchange)
 Foreign Currencies Counterfeit Detection 2013 ( Al Ansari Exchange)
 Advance Customers Service Training, 2013 (Al Ansari Exchange)
 Customers Service Training, 2013 (Al Ansari Exchange)
 Business Telephone Etiquette 2014 (Al Ansari Exchange)
 Leadership Development Program 2015 (Al Ansari Exchange)
SKILLS
 Proficient in the use of MS WORD, EXCEL, POWERPOINT
 Very Hard working, very eager to learn and flexible.
 Desires efficiency improvements on assigned tasks.
 Personable, honest, responsible and team player.
Language
English : Full professional proficiency
Arabic : Professional working proficiency
PERSONAL PROFILE
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Mohamed Gamil Zaki

4. Date of Birth : 07-Sep-1986
Place of Birth : Egypt – Fayoum.
Nationality : Egyptian.
Marital Status : Married
Language : Arabic
Visa Status : Employment Visa.
UAE Driving License.
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Mohamed Gamil Zaki