1. 1
Michael M. Poston
4956 North Hedgerow Ct. ∙ Bel Aire, Kansas 67220 ∙ 541.539.7014 ∙ mike.poston7@gmail.com
Team Leadership • Decisive • Problem Solving • Customer & Employee Relationships • Results Driven •
Employee Development • Staff Management • Analytical • Operational Streamlining • Budgeting
Professional Experience
The Victor L. Phillips Company, Case Construction Dealer Kansas and Missouri area.
Wichita, Kansas (May 2015 – August 2016)
Service Manager - Wichita Branch location.
 Responsible for overall operation of Service Department, $750K annual labor sales.
 Increase profit by $90K by reducing department operating expenses through cost avoidance
measures and improved capital equipment acquisition process.
 Reduced service work order close time 50% by improving work process resulting in fewer
customer disputes and capital requirements.
 Improved customer and employee satisfaction rating 20% by better communication, trust, and
improved efficiency.
 Managed 3 Shop and 3 Field service technicians.
Pape’ Machinery Ag & Turf, Inc. John Deere Ag and Turf Dealer for the Pacific Northwest area.
Merrill, Oregon (April 2014 – April 2015)
General Manager- Oregon Cascade Region
 Transitioned 5 locations to the newly formed Cascade Region from purchase of Floyd A Boyd.
 Responsible for overall operation of Sales, Service, and Parts, $40M annual sales.
 Promoted teamwork, Dealership image to Employees, Customers and the communities by
sponsoring and participating in over 30 community events, fairs, rodeos, fundraisers, customer
clinics, and customer round table meetings.
 Developed Annual Business Plan and Budget with input from Department Managers and
Supervisors.
 Promoted Customer satisfaction as a priority with all employees.
 Coordinated parts, service, whole goods specials, customer events and clinics, throughout the
region to maintain profitable activity and inventory turn-over.
 Managed and controlled personnel and inventory levels to maximize assets and profitability.
Reviewed inventory, sales, expenses, and profits monthly with Department Managers and
supervisors.
 Assured a clean, healthy, safe environment for employees daily.
 Managed over 44 employees, including Sales Manager, 6 Product Support Supervisors, 2 Sales
Administrators, 6 Department Assistants, and their reports.
Pape’ Machinery Construction & Forestry, Inc. John Deere Construction Dealer for Pacific Northwest area.
Kent, Washington (September 2006 – April 2014)
Regional Product Support Manager – Seattle Washington Region
 Managed overall operation of Parts and Service Departments for four locations in Seattle, WA
region which included Tacoma, Kent, Mt. Vernon, and Montesano, $28M Annual Sales.

2. 2
Professional Experience (Continued)
 Created annual goals, budgets, Marketing specials for all Parts and Service Departments in
Region maintaining 20% net profit in Parts and 9% net profit in Service.
 Managed expenses, efficiency, profitability, for both departments and reviewed monthly with
Managers and Supervisors to assure business is properly staffed and capable to assure
optimum levels.
 Promoted Customer Satisfaction as #1 priority for all Departments and Employees. Maintained
a customer satisfaction rating of 9.2 out of 10.
 Managed all departments to assure clean, healthy, and safe working environment.
 Partnered with local Universities and Community Colleges to support, develop, and meet
current and future staffing needs.
 Assisted in collection of monies due on Parts and Service invoices as needed.
 Managed over 55 employees, including 4 Customer Support Advisors, 5 Product Support
Supervisors, 5 Service Administrators, and their reports.
Tangent, Oregon (April 2002 – September 2006)
Product Support Supervisor & Parts Counter Lead
 Supervise both Parts and Service Departments for branch location, $9M annual sales.
 Promote excellent customer support for both departments and employees.
 Manage and control inventory levels, expenses, and supplies to assure optimum levels.
 Maintained a clean, healthy and safe working environment as the branch Safety Committee
Chairperson.
 Supervised 10 employees, 4 Shop and 3 Field Technicians, 2 Parts Counter Sales, and 1
Administrative Assistant.
Hessel Tractor & Equipment Company, John Deere Construction & Forestry Dealer for Oregon.
Tangent, Oregon (July 1992 – April 2002)
Parts Manager & Track shop Manger
 Managed company Used Parts and Undercarriage track shop which supported 5 branches.
 Purchased used machines for disassembly to resale as used parts and components, directed
Used Parts Technicians and Parts employees.
 Managed Undercarriage and track shop for all track components, including track assemblies,
wet and dry pin and busing turns, and pad swaps.
 Managed and controlled inventory levels, expenses, supplies, and created annual budgets.
 Managed 4 Used Parts and Track Shop Technicians and 3 Parts Counter Sales.
Education
Kansas State University, Manhattan, Kansas, (August 1982 – May 1987)
Bachelor of Science, Agriculture, 1987
References
Larry Phillips 253.255.7063 lphillips@pape.com
Corporate Recruiter
Pape’ Group

3. 3
References (Continued)
Scott Benham 253.606.2479 sbenham@papemachinery.com
General Manager, Seattle Region
Pape’ Machinery, Inc. Construction and Forestry
Mike Smith 562.272.7400 fishhawke1@sbcglobal.net
Branch Manager
Coastline Equipment
Kenny Davis 417.291.5853 kdavis@vlpco.com
Corporate Service Manager
The Victor L. Phillips Company