1. Jeanette Barnes 23 Remembrance Road
Newbury
Berkshire
RG14 6AY
Home: (01635) 821681
Mobile: 07786 090607
Email: jeanettebarnes867@gmail.com
An experienced Manager with broad leadership and team empowerment skills. Highly dependable
and conscientious, committed to business, management, team and process success.
CAREER HISTORY
Servicemaster Ltd
Communal Contracts Manager 2012
Working with the Key Account Manager to ensure the smooth running of the Communal Cleaning
Contracts. Overseeing the running of the Service Operations Co – Coordinators role with 23 full time
operatives.
 Managing 23 full time operatives
 Managing four Housing Associations
 Attending monthly progress meetings
 Dealing with customer complaints and report back findings
 Managing Sub contractors across all regions.
 Carrying out Audits
 Chairing monthly team meetings with operatives
 Surveying new properties
 Attending resident meetings
 Meeting Residents with Housing officer
 Meeting Housing Officer to carry out site visits
 Helping with tenders
 Carry out quotes
 Producing KPI’s on a monthly basis
 Overseeing timesheets and pay for operatives
 Making sure Health & Safety procedures are adhered to
Service Operations Co-Coordinator 2007 - 2012
Working alongside the Customer Account Manager to ensure the smooth running of Communal
Cleaning
 Working with Housing Associations at all levels
 Scheduling work for 12 operatives
 Dealing with urgent requests and action same day
 Schedule Voids & Needle Sweeps
 Visit Voids and assess time for clean to be carried out
 Visit Voids when queries occur between Operators and Builders and resolve
 Visit sites and carry out cleaning service checks

2.  Producing Key performance indicators
 Produce monthly reports ready for monthly management meetings
 Dealing with queries internally & externally
 Timesheets and pay for the full time operatives
 Raising job sheets and spreadsheets for work done for accounts to invoice.
 Dealing with incoming calls.
 Making sure Health & Safety procedures are adhered to
Porsche Retail Group
Account Payable Assistant 2005 -2007
 Registering invoices and credit notes
 Coding and passing invoices ready for the payment run
 Matching Purchase orders to invoices
 Clearing Customer Queries
 Reconciling supplier statements
 Posting invoices to the Purchase Control System and to the Vehicle stock system
 Writing manual cheques when requested
Vodafone Limited 1990 - 2005
Accounts Payable Team Leader 2001 – 2005
 Provided support to the Accounts Payable Manager
 Took ownership of high-level customer issues ensuring strict 24-hour deadline met for
resolution and customer satisfaction including account reconciliations.
 Undertook performance planning objective setting and salary reviews within strict company
guidelines.
 Developed outstanding working relationships with other business functions
 Motivated and developed actual team members during regular 1-2-1 meetings, Performance
Development Plans whilst creating an excellent harmonious working environment.
 Assisted with team redundancies sensitively and professionally offering support.
 Managed all areas of Accounts Payable, streamlining and downsizing whilst maintaining high
level of customer service.
 Responsible for team processing 9,000 invoices per month, with 4,000 suppliers.
 Met key targets of 85% of suppliers paid to terms
 Attended various management meetings, presenting weekly Key Process Indicators
 Managed the payment process
KEY SKILLS
 Motivating, encouraging and developing an effective team and business function, delivering
objectives through team performance.
 Providing high level of customer service as a priority ensuring targets met within timescales.
 Communicating effectively at all levels, gaining management approval and respect from all
parties.
 Managing change of personal, organisational objectives and also business driven priorities
involving people and processes.
 Planning and organising, proven ability to meet strict guidelines by adopting a flexible
approach.
Other roles within Vodafone UK
Data Entry Clerk, Senior Data Control Clerk, Accounts Payable Clerk, Stock Analyst.
EARLIER CAREER 1983 – 1990
Various administrative roles starting at Office Junior gaining knowledge of new skills to progress to
Supervisor in a retail establishment.

3. ________________________________________________________________________________
EDUCATION
GCSE English Language (Grade 2) GCSE English Literature (Grade 2)
GCSE Mathematics (Grade 3) GCSE History (Grade 3)
GCSE Art (Grade 3) GCSE Combined Science (Grade C)
O Level Home Economics
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FURTHER SKILLS / QUALIFICATIONS
Excel, Word, Oracle Finance, Kerridge, Cleanlink
Interpersonal Skills, Telephone Techniques, Customer Care, Tack Training
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PERSONAL
Marital status: Married with 1 daughter
Interests: Swimming, Family activities, Netball
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REFERENCES
Tania Gostling Sinead Barry
Servicemaster Ltd Vodafone Ltd
101 Mill Lane The Connection
Newbury Newbury
Berkshire Berkshire
RG14 5RE RG14 2FN
Telephone No. 07770 734050 Telephone 07717865443