1. LAWRENCE BURTON
9 8th St. Greer, SC 29651
Cell: 864-485-8272: lburton043@gmail.com
Professional Profile
OBJECTIVE: To utilize the management and leadership skills gained during the course of my military career
to meet the objectives of an organization. Highly enthusiastic team leader specialized in managing students
and maximizing learning opportunities in diverse settings.
SUMMARY: Dedicated customer service representative with the motivation to maintain customer
satisfaction and contribute to company success. Excellent communicator with 6+ years’ experience
managing a demanding call center environment as a Senior Emergency Actions Controller. Driven coach
seeking an opportunity to use my knowledge and experience to assist in the growth of a program.
Qualifications
• Strong verbal communication • Top Secret SCI Security Clearance
• Conflict resolution • Team leadership
• Quick learner • Multi-line phone usage
• Computer proficient • Effective leadership skills
Education
ECPI University
Greenville, SC
Information Technology- Network Security
October 2012- September 2015
Completed Coursework:
 Routing and Switching I & II
 Windows Client and Server
 Advanced Windows Server
 Web Interface Design
 Logic and Design
 Networking I&II
Community College of the Air Force
Information Technology
August 2002-September 2011
Experience
Call Center RepI-Medical Claims Processor
November 2015- Present
Concentrix- Greenville, SC
• Process Aetna Medicare Claims.

2. • Accurate data entry.
• Ability to learn procedures and new computer systems.
Varsity Football Coach- Special Teams Coordinator/ Assistant Defensive Coordinator/ Linebacker
Coach
March 2014 to Present
Travelers Rest High School – Travelers Rest, SC
• Serve as special team’s coordinator, in charge of preparing weekly for our special teams preparation
and schemes.
• Coordinated all aspects of coaching to include recruiting, video critiques, and student athlete eligibility.
• Complete turnaround of a program. Went from 1-9 record last years to a successful 3-0 start. First time
school has been 3-0 since 1992.
• Directed the conditioning of players in order to achieve maximum athletic performance.
Shipping/Receiving Coordinator
November 2012 to February 2013
Fairly Odd Treasures LLC - Harrisburg, NC
• Handled direct shipping of products via Fed Ex, UPS, Ship works, UPS Freight, and Etc.
• Coordinated and shipped 500 – 1000 products nationwide daily.
• Daily input of shipping and product information to Amazon.com
• Worked with other departments to produce products, and helped grow company to over 300 vendors
Varsity Football Coach- Assistant Defensive Coordinator/ Defensive Linemen Coach
March 2012 to February 2013
Central Cabarrus County Schools Central Cabarrus High School – Concord, NC
• Served as defensive line coach helping two of my position players become All County First team
players.
• Coordinated all aspects of coaching to include recruiting, video critiques, and student athlete eligibility.
• Complete turnaround of a program. Went from 2-48 record during past 5 years to a successful 8-4 season
with first round playoffs lost.
• Directed the conditioning of players in order to achieve maximum athletic performance.
Manager
June 2012 to September 2012
Odds-On Internet Café - Kannapolis, NC
• Supervised 4 employees, scheduled work hours, resolved conflicts, and determined salaries.
• In Charge of Day to Day operations of store from accounting to marketing.
• Produced all store policies and procedures from scratch to help flow of business.
• Improved store daily intake from 4,000 clicks per day to 35,000 clicks per day
Systems NCOIC (Non Commissioned Officer in Charge)/ Senior Emergency Actions Controller
January 2007 to September 2011
Langley Air Force Base – Hampton, VA
• Managed and performed activities within command posts (CP), operations centers, rescue
coordination centers, and command centers.
• Received communiques concerning such items as unknown aircrafts, deployment of equipment and
troops and emergency situation.
• Provided command, control, communications, and information support.
• Supervised Six Airmen.

3. • Named Training Non Commissioned Officer in Charge (NCOIC) oversaw all training aspects of personal
via Air Force training standards. Resulted in Command Post receiving an Outstanding in Operational
Readiness Inspection.
• Senior Emergency Actions Controller.
Varsity Football Coach- Defensive Coordinator/ Linebacker Coach
March 2008 to December 2011
Hampton City School Bethel High School – Hampton, VA
• Served as Defensive Coordinator for Varsity football team.
• Coordinated all aspects of coaching to include conditioning, recruiting, video critiques, and student
athlete eligibility.
• Facilitated study clinics for student athletes as well as an academic counselor resulting in at least
31 student athletes attending colleges to pursue to collegiate level football careers.
• Completed career at school with an overall record of 22-10 and a three year playoff berth.
• Coordinated strength, fitness and conditioning camps.
• Developed successful training programs for a wide variety of students athletes.
• Defensive-minded! Recorded 24 scoreless quarters of football leading to team’s strong
defensive personality in 2011.
Senior Emergency Actions Controller
January 2005 to January 2006
Osan Air Base – Osan, Korea
• Receives, processes, and disseminates emergency action messages via voice and record copy.
• Coordinates with other agencies and organizations during planning, executing, and evaluation phases
of Command Center operations.
• Initiates, receives, and takes action on alert messages.
• Supervised Four Airmen during day to day Command and Control duties.
• Controlled daily operations in Command Center to help information flow through chain of command.
Junior Emergency Actions Controller
August 2002 to October 2005
Seymour-Johnson – Goldsboro, NC
• Won Airmen of the Quarter for entire AOR (Area of Responsibility) of US troops while deployed to
Kuwait.
• Graduated Airman Leadership School 3rd in class of 36 Airman
• Ensures proper use and control of resources and classified material.
• Develops and evaluates Command Post processes.
• Ensures operational readiness and adherence to standards.
• Recommends actions to correct Command Post deficiencies.
• Maintains and disseminates local and worldwide forecasts and current weather.
• Ensures existing directives for executing and controlling assigned forces are understood and
properly applied.
• Selected to become a Senior Controller as a Senior Airman.

4. Reference
Mr. Patrick Smith- Sheriff Deputy, Colorado Springs, Co 719-217-9482
MSgt Jivaro Johnson- Recruiter, United States Air Force 202-642-0437
Mr. Dominic Banks- Assistant Principal, Denbigh High School 757-240-0668
TSgt Kevin Rankins- United States Air Force 757-254-6664
Coach Ray Gould- Head Football Coach/Teacher, Travelers Rest High School 9548037723