1. Mildred “Micki” Norris
2864 Wolf Lane
Valley Mills, TX 76689
254-223-4258 micki.norris@gmail.com
SUMMARY
Paralegal professional with more than 10 years general office experience and 5 + years law office
experience drafting documents, filing, office management and many other aspects of Paralegal
responsibility. Highly skilled at meeting the needs of the client. Communicates effectively at all levels
within an organization. Adept to working in a team environment or individually to achieve company
objectives.
Proficient in the following software:
 Microsoft Word
 Microsoft Excel
 Microsoft Access
 10 Key
 Quick Books
 Real Legal
 Reporter Base
 Public Data
PROFESSIONAL EXPERIENCE
Private Process Service, Waco,TX/Groesbeck, TX 2014-Present
Office Manager/Process Server
Responsible for incoming calls, assisting with expanding for business in Waco area ,completion of
service of process,billing clients for services, researching subject to be processed,communicating with
attorneys, general operation of the office.
 Scanning and filing documents to programs
 Filing documents with the clerk’s office
 Preparing documents for service
 Utilize skills to supply information to clients and servers
 Researching databases for servers and location of possible witness or defendant to be served
 Certified Process Server valid through February 2018
EMSI, Waco, TX 2010 - 2014
Litigation Case Worker
Responsible for requesting information, status on records, keeping records current within the system,
posting records for open cases.
 Prepare request documents to obtain records
 Answer incoming calls from facilities
 General office tasks including faxing, copying, data entry
JoAnn’s Fabrics, Waco,TX 2007 - 2010
Customer Service Representative/Cashier
Responsible for merchandising, assisting customers, sales, and general customer service.
 Measure and cut fabric for customers; analyze and provide direction for tasks
 Assist with the display of merchandise
 Project manager for organization as a whole and several additional departments.
 Stocking store and general operations
 Helping customer’s with general knowledge of sewing. Started sewing as a child and
enjoy helping others with knowledge

2. Lutheran Ministries and Social Services, Waco, TX 2008 - 2009
Paralegal Intern
Responsible for assisting clients with appropriate documentation needed to file for court, provide general
information and answers to questions.
 Schedule appointments and answer incoming calls
 General office tasks including filing, copying, and data entry
SmokeyBones, Waco, TX 2003 - 2006
Trainer/Server
Responsible for new hire training and testing administration; Open and closing procedures.
 Review receipts and verify balanced books at the end of shifts
 General customer service including orders taken, food and hospitality service
Members Choice FCU, Waco, TX 2002 - 2004
Teller
Responsible for account assistance, cash withdrawals, filing loan documents, and data entry.
• Post deposits and withdrawals to client accounts
• Balance of cash drawer
• Verify the delivery and receipt of funds
• Fill ATM and other general office tasks
American Income Life, Waco, TX 1999 - 2002
Customer Service Representative
Set up new EFT client accounts, update client information, and maintain correspondence with client.
• Post loans to policies
• File and maintain documents within client folders
• Post payments to client accounts
• General office and customer service tasks
EDUCATION
Associate in Applied Science – Paralegal/Administrative Studies
Business Management
MCLENNAN COMMUNITY COLLEGE