This document is a resume for Katrina R. Baker summarizing her qualifications and professional experience working in operations and customer support roles over 30 years, most recently as a Customer Support Specialist II at One United Bank in Los Angeles. She has extensive experience in data entry, billing, adjustments, and customer service at One United Bank, the Federal Reserve Bank of San Francisco, and Wells Fargo Bank. Her skills include proficiency with Microsoft Office, data entry, accounting, and problem solving.

1. 321 West 120TH
Street
Los Angeles, CA 90061
Phone 0310-986-5478
kbaker@oneunited.com
Katrina R. Baker
Summary of
qualifications
11 years experience working in the operations department at OneUnited Bank,
and 12 years experience working in the check operations at the Federal Reserve
Bank Of San Francisco, Los Angeles branch and 13 years working in the
Adjustment Department at Wells Fargo Bank. My strengths, skills and abilities
stem from working as an Operations Billing Specialist, Adjustment Processor, Data
Entry Clerk, Collections and Customer Service Representative within the Federal
Reserve Bank. I am an energetic worker, who is able to meet deadlines, and enjoy
working in a fast paced environment. I am a quick learner with strong analytical
and problem solving skills; I am also a team player.
Professional experience
9/2004 - Present One United Bank Los Angeles, CA
Customer Support Specialist II
 As the super user, I set up and monitor Customers for Online Banking, Bill Pay, &
Cash Management. I am the contact person for all of OneUnited Banks Branches
in California, Massachusetts, and Florida. I view and maintain all received
applications, in addition to ordering ATM & Visa Debit cards for all banks
customers. I also send out all interest checks, as well as monitor the
OneUnited Bank CDARDS accounts.
5/1989 – 5/2002 Federal Reserve Bank Los Angeles, CA
Operations Specialist I
 Billed various financial institutions including commercial banks, credit unions and
other Federal Reserve Banks for services such as payor bank, imaging and
return checks. Data entry 9000-10500 keystrokes per hour to adjust and reserve
funds to debit institutions for same day settlement, truncation and imaging
charges. Research items for documentation of changes, Reviewed and
maintained billing files.
5/1976-5/1989 Wells Fargo Bank Los Angeles,
CA
Adjustment Clerk I
Research and resolve out of balance conditions from clearing house banks,
commercial banks and Federal Reserve Banks, by tracing missing items,
encoding errors, paid twice items, and return items, communicate with customers
regarding large dollar amounts of 50k or more. Set up new collections on unpaid
items, following up on unanswered collections by making calls to various banking
institutions and sending out tracers. Closing and canceling collections.
Training & Certifications Quality Plus Recognition Awards
Billing & Audit Recognition Certificate
Excel 2000-2003 certificate
Education 1992 - 1993 Los Angeles Trade Tech. Los Angeles, CA
Skills M/S Office (all applications)
Basic accounting & reconciliation skills
Data Entry (10 Key by touch)

2. References
Available upon request.