1. ALISON HUGHES
07976 775121
amh775121@gmail.com
uk.linkedin.com/in/AMHughes49
PERSONAL PROFILE
Committed, self-motivated customer focused person, experienced in corporate, legal and voluntary sector,
excellent interpersonal and organisational skills, proven record of data systems, analytical skills and legal
process. Confident communicator internally and externally, working at pace when required, aware of
deadlines and processes. Known for delivering results, excellent customer service, good time keeping and
recognised for enthusiastic approach to get things done.
KEY SKILLS
IT Skills: Extensive experience in Microsoft Office, preparing reports, extracting data using Access, and
presentations. I have the knowledge and skill set to analyse information, identify inaccuracies to maintain
expected standards and performance measures.
Management Skills: Managing Individuals and Teams in relation to performance and data accuracy,
managing processes and analysis of data to evaluate results. Effective management of Guiding units, with
5 Units and 18 adult volunteers and 150 young girls.
Influencing Skills: Presenting data to influence users and improve performance benchmarks. Identify
the correct process and break them down to be clearly understood.
Communication Skills: Effective communicator, across geographically challenged locations, including
email, video conferencing, telephone. Communicating at all levels of staff and senior management as
well as external multi agencies, both with individuals and group presentations.
Successful Problem Solver: Supporting staff through new processes and procedures, introducing new
systems and identifying creative solutions. Providing advice notes for referencing, to assist end users
moving forward.
Leadership Skills: Leading local team, setting out protocols new systems and processes, outlining
workloads to maintain performance targets, evidencing best practise, encouraging confidence in a team to
achieve their performance objective.
Coaching and Mentoring: Identifying needs and providing solutions to improve performance. Mentor
and DBS verifier in Girl Guiding UK, sourcing training solutions for the UK’s largest voluntary
organisation.
CAREER HISTORY
March 2016 – Since my role was made redundant; I continue using my skills in IT and Admin and learn
some new ones in temporary and agency work including: -
HSBC Call Centre – Customer Service Adviser, speaking with Customers; using new database system;
Recording information received;
NHS Morriston Hospital – Administrator, approving study expenditure; updating databases with study
information; approving claims for expenses; providing information in respect to the budget and
allowances.
WALES Community Rehabilitation Company
Performance/Data Officer 2005-2016
Established first point of contact for staff assisting with case management system issues; input and extract
data; Use wide range of software, access audits, ensure data accuracy; communicating with external
agencies and senior management.
 Manage and maintain helpdesk facilities, providing customer service, working towards excellence
in the workplace;
 Managed and maintained Performance in a Public-sector organisation
 Extracting and analysing data; creating effective reports justifying results

2.  Supporting 9 Teams and their individuals manage risk of varied caseloads;
 Introduced new performance target matrix enabling end users to meet objectives and achieve
performance measures
 Introduced new data systems, provided in-house training and advice for effective use;
 Monitor of best practise, adopting processes and preparing audits of all data and systems;
 Monitor data quality, providing effective link between IT and Senior Managers;
JAMES H TONNER JOHNS & Co Solicitors
Trainee Legal Executive 2000-2005
As part of an established busy city practice, working for the senior consultant, as a legal secretary
working towards my ILEX certificate, advising clients, summarising legal information, corresponding
with clients and external formal authorities.
 Preparation of litigation documentation
 Magistrates and Court Work, Timeliness of Court procedure;
 Introduced new office filing practise to office environment;
 Diary Management of key events and Court Diary
 Handling legal matters including probate; conveyancing; criminal;
 Provide advice and consequences for clients and establish myself as their point of contact.
 Advising and explaining Court Matters
 Researching legal protocols and case law
PETER WILLIAMS & COMPANY Solicitors
Legal Secretary 1997 – 2000
As secretary to a partner fee earner, with a wide range of duties, including office management and
administrative tasks, monitoring costs projections for fee earners; adaptable and flexible to respond to the
diverse nature of a busy office.
 Secretarial Lead of 6 typists
 Secretary to Company Partner
 Compliance officer against technology threat Y2K
DARLOWS Estate Agents
Branch Secretary - Letting Agent 1978 - 1997
Registered CHILDMINDER
Unit Inspection Co Ltd - Receptionist
British Steel, Unit Inspection - Catering Assistant
PROFESSIONAL DEVELOPMENT
CMI Level 5 Leadership and Management
City & Guilds NVQ Level 3 Advice & Guidance
ILEX Legal Executive (Part 1) Level 3
ILEX Legal Executive (Part 2) Level 4
QUALIFICATIONS
BTEC Higher National Certificate Business Studies
BTEC National Certificate Business Studies
RSA I, RSA II, RSA III Word Processing
GCSE B1* English Language
ACHIEVEMENTS
Representative for Girl Guiding Cymru/Wales in New Zealand for Worldwide Millennium Jamboree,
establishing international links