1. ORLANDO Q. JOHNSON
PO Box 47083, Windsor Mill, Maryland 21244 410-956-4661 orlandoqjohnson@gmail.com
Professional with over 10 years of experience as an Office Manager, and Customer Service
Representative. Strong verbal and written communication skills as well as knowledgeable in the
use of office equipment and intermediate computer skills.
Areas of Expertise
Administrative Support
 Hired to perform administrative and teaching duties at Baltimore County Schools.
 Developed teaching methods to meet the students’ needs.
 Greeted all personnel, students, vendors in a professional manor 100% of the time.
 Assistant manager for businesses that included accounting accounts payable and
receivable, filing information data system, inventory management, journal maintenance
of activities for accuracy.
 Used Microsoft programs to produce charts, documents, presentations and
spreadsheets.
Customer Service
 Over 10 years of experience cultivating and maintaining relationships between company
and consumers.
 Mediated conflicts with irate individuals to provide a favorable outcome and establish a
calming environment.
Management/Supervision
 Provided staff recruitment, cueing, and coaching.
 Worked closely with families, teachers, and staff to ensure the wellbeing of an individual
and compliance with federal, state and local regulations.
Work Experience
 Credit Analyst, Easy Rest, Baltimore, MD 2010-2015
 File Clerk, Kelly Services, Baltimore, MD 2009-2009
 Substitute Teacher, Baltimore County Schools, Baltimore, MD 2009-2009
 Client Service Rep, Prometric, Baltimore, MD 2007-2009
 Client Service Professional, H&R Block, Baltimore, MD 2007-2008
Education/Certification
Maryland New Directions, Employment Readiness Services, Baltimore, MD 2015
 Certificate upon Completion
Capella University, MA Education, Minneapolis, MN 2008-2009
 Major: Education
Temple University, B.A. Music Education, Philadelphia, PA 1984-1992
 Major: Music