1. Michaelinda Cruz
Danbury, CT 06810
203-240-7642
Mlinda2cruz@gmail.com
PROFESSIONAL SUMMARY
Administrative professional with over 19 years of experience in the health care industry.
Coordinated extensive case management with diversified cliental to achieve optimal results in
both cost savings and time frame parameters.
SUMMARY OF QUALIFICATIONS
 Proficient in multi tasking and meeting priorities. Excellent customer service skills.
 Coordinated client case load with all socio-economic backgrounds.
 Excellent organizational skills. High volume of communication with providers,
employees, client staff and union personnel.
 Experienced at managing medical records and HIPPA regulations.
 Skilled at detailed documentation, clinical decision-making and problem solving.
 Processed return to work paperwork in five day turn around.
 Knowledge of MS Excel, Word, Power Point and Outlook.
 Spearheaded and implemented a new Off-Duty Department to differentiate on and
off duty injuries or illnesses.
 Assisted with the writing of a manual for all policies/processes and revisions of
forms.
 Responsible for training additional administrative staff and nurse.
BUSINESS EXPERIENCE & ACCOMPLISHMENTS
MCMC,LLC, Danbury, CT 06810 1997-2016
Administrative Assistant/Medical Care Coordinator
EDUCATION AND CERTIFICATIONS
TBICO Corporate Edge Business Skills 2016
Norwalk Community College – prerequisite for Nursing
Certified in Medical Coding
Certificate in Assertive Communication Skills