Sonya Holton has over 10 years of experience in benefits administration and human resources management. She has a proven track record of overseeing benefit administration tasks, providing support to staff, and processing benefit changes. Ms. Holton has strong communication, relationship building, and problem solving skills. Her professional experience includes roles as a Benefits Coordinator and Leave Administrator where she guided benefit and leave administration functions. She also has experience advising employees on benefits and leave programs.

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7200 Powers Ave Jacksonville, FL 32217  slholton32@yahoo.com  904-405-8526
Experienced Strategic Leader with 10+ years of experience in high-stress environments along with a strong
background within a variety of industries. Experienced in overseeing benefit administration tasks, providing
support to staff members on benefit policies/procedures, and processing benefit and/or leave changes for individual
employees. Equipped with a significant level of communication and interpersonal abilities in addition to a strong
background in effectively fostering positive relationships with clients, vendors, and co-workers.
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 Benefit Administration
 Human Resources Management
 Team Leadership
 Strategy Implementation
 Leave Management
 FMLA/ADA Regulations
 Employee Relations
 Benefit Investigations
 Process Improvement
 Attention to Detail
 Document Management
 Complex Problem Solving
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DIVERSIFIED SERVICE OPTIONS-MEDICARE AND GOVERNMENT SOLUTIONS APRIL 2014- 2016
Benefits Coordinator, Employee Services/Benefits
 Directly manage a variety of administrative and operational tasks which includes acting as a first point of
contact for benefit department vendors in regards to benefit issues and/or complaints
 Generate comprehensive benefit reports used by executive management, assist in the creation of internal
standard operating procedures, and play a lead role in benefit related projects
 Utilize superior communication and interpersonal abilities in order to foster positive relationships with both
the Employee Relations and Benefits Manager in addition to members of executive management
ICATT CONSULTING GROUP JUNE 2013-APRIL 2014
Benefits Coordinator/Leave Administrator
 Guided daily benefit and leave administration functions within a consulting organization which included
documenting leave requests/approvals, tracking employee hours, and monitoring payroll/STD payments
 Calculated employee benefit eligibility which required a significant analytical skillset, ensured benefit
documentation was completed accurately, and updated individual LOA status
 Provided support to staffing/employee relations teams, human resource team members, and members of
management during leave abuse related investigations
 Maintained a keen knowledge of federal regulations/guidelines related to FMLA, ADA, and the Pregnancy
Discrimination Act in addition to overseeing ongoing leave cases
ING FINANCIAL DECEMBER 2006-SEPTEMBER 2012
Benefits Specialist II, Human Resource Contact Center
 Managed administrative functions within a call center environment with a focus on providing guidance to
both employees and managers on benefit related policies
 Played a lead role in advising employees on benefits and leave programs, processed benefit documentation,
handled employee status changes, performed I-9 audits, and provided training to new employees
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BACHELOR OF SCIENCE, TECHNICAL MANAGEMENT/HUMAN RESOURCE MANAGEMENT, DEVRY UNIVERSITY
215 LIFE/HEALTH LICENSE, STATE OF FLORIDA
CERTIFICATIONS INCLUDE: MEDICARE TRAINING CERTIFICATE, MEDICARE FRAUD, WASTE, AND ABUSE CERTIFICATE,
AND CMS GENERAL COMPLIANCE TRAINING CERTIFICATE