This document is a resume for Rawiah Alhalwani, who recently graduated with a Bachelor's degree in Psychology from the University of Marymount. She is seeking an entry-level position to gain practical experience in psychology, with a focus on child and youth services. Her qualifications include strong research, analytical, and problem-solving skills from previous roles in customer service, nursing assistance, and telemarketing. She is fluent in both English and Arabic.

1. Rawiah AlhalwaniI
5601 Seminary Rd apt # 1518 N, Falls Church VA 22041
Raa66782@marymount.edu (571) 331- 8088, +966 (565) 594- 382
OBJECTIVE
I’m a highly motivated recent graduate looking to develop my practical skills in
psychology. I am skilled in research and analysis and am interested in working in
child and/or youth services. Ultimately I aim to undertake Master’s level training
in psychology in combination with full-time work.
QUALIFICATIONS SUMMARY
 Successfully meet/exceed expectations due to innate ability to understand
others and identify possible solutions to their problems.
 Ability to think from the point of view of the patient – Highly experienced at
accurately comprehending patients’ states of mind.
 Strong observational skills and the ability to understand human behavior.
 Extreme patience: Empathetic to patients as well as other individuals in their
life.
 Experienced in customer service industry through day-to-day exposure to
customer related problems requiring continual problem solving skills.
 Profession at Microsoft Office System (including: Microsoft Ward,
Microsoft Excel, Microsoft Access, Power Point.)
 Fluent in Arabic and English.
HIGHER EDUCATION AND CERTIFCATIONS
University of Marymount University
Arlington, VA
Bachelor of Psychology
Graduated: Fall 2014

2. UNIVERSITY COURSES COMPLETED
 General Psychology
 Psychology communication
 Principles of sociology
 Social Problems
 Social Psychology
PROFESSIONALEXPERIENCE:
PsychologistIntern- Maryland, US- August 2014 – January 2015
 Evaluated Behavioral of child using psychological testing procedures.
 Informed families about child’s learning and behavioral conflicts.
 Provided play therapy, behavioral therapy and individual therapy as needed.
 Provided assistances to psychologist.
 Assisted in planning and scheduling psychological treatment services.
 Performed resource management to ensure complete staff coverage at all
times.
Volunteer Customer Service Representative-Maryland, US- May 2014 –
August 2014
•Greet clients and answer telephones; prepare and maintain files and records.
•Prepare general correspondences, memorandums, reports, schedules, purchase
orders and other materials from rough drafts, copies and marginal notes.
•Maintain appointment calendar, schedule appointments, conferences, and
meetings.
•Diplomatically resolve customer complaints on as-needed basis
•Ability to follow instructions well and make decisions with no supervision.
Nursing Assistance, -Alsalam Hospital- Jeddah, Saudi Arabia
January, 2005 – January 2006
 Documents patient responses
 Notes all changes in physician order on assigned patients.

3.  Assists physician in the examination of patients and in performing minor
diagnostic procedures and treatment.
 Informs patient and family of hospital procedures.
 Delegates tasks to supportstaff.
 Communicating with patients and provider
 Checking-in patients and properly documenting registration.
 Filing medical records
 Scheduling, canceling, and rescheduling patient appointments
 Reminding patients of upcoming appointments and tracking missed
appointments
 Working at the reception desk
 Answering multiple telephones and accurately documenting messages
 Forwarding telephone calls appropriately and following up on return calls.
 Filing patient and administrative files
 Copying and faxing duties.
Telemarketing-RanInternational Company- Jeddah- Saudi Arabia
January 2006 – January 2008
 Deliver prepared sales talks, reading from scripts that describe products or
services, in order to persuade potential customers to purchase a productor
service.
 Contact businesses or private individuals by telephone in order to solicit
sales for goods or services.
 Obtain customer information such as name, address, and payment method,
and enter orders into computers.
 Obtain names and telephone numbers of potential customers from sources
such as telephone directories, magazine reply cards, and lists purchased
from other organizations.
 Coaching and mentor new employees.
REFERENCES
Available upon request

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