Cynthia Gosselin has over 20 years of experience working in front office roles in medical offices. She currently supervises the front office team supporting 12 physicians. Her skills include verifying insurance, scheduling appointments, and maintaining patient records. She is experienced in registering patients, entering orders accurately, and has strong communication and attention to detail.

1. CYNTHIA GOSSELIN
29345 Via Norte, Tem ecula,CA 92591 | | C: 760-550-1310 | cgos selin57@gmail.com
Summary
Front Office Supervisor with 20+ years experience currently supporting 12 physicians in a busy medical office. Expertise
includes verifying insurance coverage, records reviews and schedule maintenance. Experienced at registering patients,
scheduling appointments and recording and filing patient medical records. Enters orders and information quickly and
accurately, excellent people skills and dedicated work ethic with a strong attention to detail and extensive knowledge of
medical terminology.
Highlights
Maintains strict confidentiality
Knowledge of HMOs and PPO's
OB-GYN experience
Strong work ethic
Team player with positive attitude
Patient-focused care
Good written communication
Exercises good judgment
Experience
Front Office Supervisor 02/2008 to Current
IGO Medical Group San Diego, CA
Coordinate and Supervises all front office department functions to ensure professionalism, teamwork, accuracy, and
compliance with HIPAA Rules and Regulations.
Urgent Care Supervisor 10/1995 to 01/2008
Sharp Mission Park Medical Group Vista, CA
Coordinate and train all urgent care patient service representatives ensuring compliance with policies and standards in
the organization. Earned a top 10 recipient (10,000 employees) for the Sally Brunner Haugh customer service award.
Education
High School Diploma: Business 1975
Chicopee High School Chicopee, MA
Classes
How to Improve Employee Performance
How to Reward and Recognize your Employees
Crucial Conversations and Confrontations
Sexual Harassment
HIPPA
AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)