1. Michael Griffin-Wade Resume Page 1
MICHAEL LEE WADE
1421 Overcash Dr. Dunedin, FL 34698▪ Phone: 727-512-0506 ▪ michael.l.wade@outlook.com
SENIOR COMPUTER ANALYST
Certified technology professional with experience managing enterprise implementations of Business
information and financial systems. Expert in maintaining, analyzing and troubleshooting computers, their
peripherals and networks; large scale hardware and software deployments; monitoring antivirus servers;
SharePoint website design; support documentation and designing/re-engineering processes, workflows and
technology solutions for business and financial systems and networks. Proven ability to lead seamless
implementations and deliver next-generation technical solutions improving revenues, margins and workplace
productivity.
CERTIFICATIONS
Microsoft Certified Desktop Support Technician (MCDST) - Certification ID: 5443995 April 16, 2007
Microsoft Certified Professional April 09, 2007
PROFESSIONAL EXPERIENCE
Carlton Fields August 2013-September 2016
Key results:
 Deployed Laptops, Desktops and Virtual PCs to a nation wide enterprise. Offices that included locations
in Tampa, Atlanta, Hartford, Miami, New York, Orlando, Tallahassee, Washington DC, and West Palm
Beach.
 Lead roll out of Windows 7 64 bit OS/Office 2010 in those offices, created strategy to deploy image in
six month time frame.
 Lead the process to learn the deployment of VMWare desktops through our enterprise and spread the
information tot he rest of the team.
 Created the image for our Thin PCs to be used in conjunction with VMWare VDI solution.
 Setup HPDM console for management of HP Thin Clients. Standardized the image for thin clients across
the enterprise.
 Managed the Video Conference system for the enterprise for meetings between offices and outside
individuals.
 Performed face to face support with attorneys, paralegals and legal assistants as well as phone support
with SCCM remote assistance.
 Performed nightly and weekend support on a monthly basis.
Trenam Kempker July 2012-July 2013
 Deployed Laptops, Desktops across the enterprise in offices in Tampa and St. Petersburg.
 Created Educational documentation for staff relating to software used in the enterprise, Such as Adobe
Acrobat, Outlook 2010, Word 2010.
 Managed the Video Conference system for the enterprise for meetings between offices and outside
individuals.
 Performed face to face support with attorneys, paralegals and legal assistants as well as phone support
with SCCM remote assistance.

2. Michael Griffin-Wade Resume Page 2
Consulting - 2/2011 – July 2012
Garrett Towing – Tampa
EDA-Feedback - Homosassa
Raymond James and Assoc. – St. Petersburg, FL May 1999 – Feb 2011
Sr. Computer Analyst – (2004 to 2011)
Key Results:
 Trained and mentored associates, and created and designed a testing program for measuring ongoing
technical knowledge. Team lead of over 10 co-workers.
 Led RJA’s new Client Relationship System implementation of Microsoft CRM system. Designed and
launched “pre-load” training clinics, optimized training documentation and support website prior to go-
live.
 Analyzed all aspects of the Office 2007 deployment for 15,000 workstations nationwide to ensure a
smooth migration.
 Created a deployment plan to move over 5,000 POP mail users spread internationally to Microsoft
Exchange 2003. Mitigated issues with Goldmine CRM, and upgraded 750 users from Outlook Express
and older versions of Outlook to a base level of Outlook 2003 or higher.
 Managed Trend Micro servers to deploy antivirus solutions and mitigation to the enterprise and branch
offices.
 Participated in Migrating Trend Micro Antivirus Users to Sophos Antivirus.
 Participated in multiple rollouts of technology. Including ACT!, Office 2003, Office 2007, Office 2010,
Advisor’s Resource, Reuters, Broker’s Notebook, Trend Micro, Adobe Acrobat, Adobe Reader, iTunes,
QuickTime, Microsoft Instant Messenger, Windows XP, Windows Vista and Windows 7
 Tracked work in PeopleSoft and CA Unicenter call tracking systems.
 Received several “Service First” customer service awards
Computer Analyst - (1999 to June 2004)
Key Results:
 Led transition from MacAfee Antivirus to Trend Micro OfficeScan Antivirus and Trend Micro PC-Cillin.
Initiated management of Antivirus solution in enterprise environment.
 Analyzed all aspects of the Office 2003 deployment for 15,000 workstations nationwide to ensure a
smooth migration.
 Assisted training of Branch Technical Liaisons (onsite IT leads in over 100 branches)
 Participated in multiple rollouts of technology. Including ACT!, Office 2000, Office XP, Office 2003,
Advisor’s Resource, Reuters, Broker’s Notebook, Trend Micro, Adobe Acrobat, Adobe Reader, QuickTime,
Microsoft Instant Messenger, Windows NT, Windows 2000, Windows XP.
 Tracked work with Magic call tracking system.
 Received several “Service First” customer service awards
MCI – Pinellas Park 1995 to 1999
Computer Analyst
Key Results:
 Worked a variety of help desk positions outsourced to HP, Road Runner online and Chrysler Financial.

3. Michael Griffin-Wade Resume Page 3
 Supported Windows 95 based machines and their peripherals, and early cable internet, with a 99%
success rate of handling customer needs.
 Handled responsibilities as a support team lead of over 20 co-workers.
NON-TECHNICAL EXPERIENCE
Bay Area Renaissance Festival – Largo and Tampa, FL 1981 to 2012
Performer and Stage Manager
 Worked with a cast of over 100 performers, and coordinated with the Entertainment Director to handle
management of the “Royal Court” Cast; manage and lead parades; liaison with media personalities;
handled promotional contests; and participated in variety of special events.
 Worked as improvisational performer, madrigal singer, and stage combatant.
 Trained fellow performers in improvisational street theater, stage voice and dialect.
Florida Pirate Festivals – Clearwater, FL 2006 to 2007
Entertainment Director
 Hired, managed and trained a staff of 75 entertainers including street theater and stage acts.
 Wrote, directed and built stage shows.
 Assisted with Print, Radio and TV promotional appearances.