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ROBERT ELDER
21748 Crescent Park Square  Broadlands, Virginia 20148
276.880.5651  robert.elder251@gmail.com
Project Manager
More than 12 years of experience managing IT based projects, combining team leadership and organizational
skills with technical savvy and cross-functional communication abilities. Extensive experience managing
budgets and timelines, leading to $25M in contractual multi-year engagements.
AREAS OF EXPERTISE
 Staff Management/Training
 IT Server Implementations
 Team Leadership
 IT Security Program Development
 Quality Control
 Expense Management
 Project Coordination
 Client Relations/Training
 Problem Resolution
PROFESSIONAL EXPERIENCE
DIGITAL WEB DESIGNS, Lebanon, VA 1999 to Present
Owner
 Company leader and manager of IT projects that include implementing security tools, including firewalls,
IDS/IPS tools and other initiatives to replace and/or enhance existing perimeter security for clients;
managing and deploying Windows 2000, 2003, and 2010 servers; and multiple server implementations,
including Windows Server 2000-2012, Linux, and OS X.
 Oversee all operations of business, including but not limited to marketing and client analysis, project plan
development (requirements, budgets, client expectations and time-lines) and project close-out. Develop
and train team members for project implementation.
 Provide client training to assist in increasing security issue awareness and best practices. Perform regularly
scheduled network audits and physical security practices.
APEX SYSTEMS, Falls Church, VA
Consultant
 Performed analysis of data sets associated with security scans, providing full breakdowns of systems,
vulnerabilities, and recommended changes to address.
 Worked closely with management teams to recommend and implement changes to client network
providing significant positive impact to network security and policy adherence.
 Performed Implementation Manager functions including new project requests and business requirement
authoring.
 Maintained consistent communication with client to address concerns or ambiguities.
 Provided direction to the field for resolution of identified security concerns including unsupported
software, expired operating systems, and required security patches.
 Developed and trained team on use of semi-automated tool for tracking remediation status of multiple
simultaneous field worked action items.
 Utilized IBM Endpoint Manager, System Center Configuration Manager, and Excel to perform manual
analysis of trends and drive remediation efforts.
TECH MAHINDRA, St. Louis, MO 2013 to 2014
Consultant
 Essential consultant assigned to provide IT project management skills and expertise to coordinate multiple
AT&T projects simultaneously. Co-managed onshore and offshore teams to maximize efficiency and
ROBERT ELDER Resume, Page 2
resources across time zones to meet stringent deadline and client expectation demands.
 Led team direction in addressing defects in a timely manner, even when overcoming large obstacles.
 Provided status reports on project progress to senior management.
 Projects included:
 Sr. Technical Architect – ORT / Controlled Introduction PSO Manager, AT&T (2014)
 Sr. Technical Architect – GAMMA Defect Manager, AT&T (2014)
 Sr. Technical Architect, AT&T (2013-2014)
CGI TECHNOLOGIES AND SOLUTIONS, Lebanon, VA 2007 to 2012
Consultant
 Project management consultant tasked with leading IT project implementation. Used Microsoft Project and
Microsoft SharePoint to manage team schedules, tasks and communications. Assigned projects included:
 Travelers Insurance (2012)
Assisted with implementation of Ratabase© rating engine. Designed rating formula, table and data.
Aided clients in building efficiencies in existing programs and recommended software enhancements to
better match client needs. Oversaw ticket and defect management, scenario testing, automated testing,
and documentations.
 GEICO (2011-2012)
Remotely assisted with Ratabase© rating engine implementation, including formula design, table and
data design and entry and team cross training. Oversaw documentation review and revision, quality
control review of formulas, tables, and data and code deployment into both a testing and production
environment.
 AT&T (2007-2011; 2007-2010)
Performed project management functions with functional, IT and testing teams. Cross-trained team
members to increase organizational efficiencies. Authored test plans, test scenarios and test cases,
while addressing issues prior to product testing and deployment.
 DELL Financial (2010-2011)
Coordinated multiple simultaneous testing efforts between CGI, DELL, and 23 separate collection
agencies. Communicated issues to DELL, CGI and collection agency management teams, setting defect
resolution time-lines and addressing slippage.
APPALACHIAN AGENCY FOR SENIOR CITIZENS, Cedar Bluff, VA 2005 to 2006
Project Manager
 Oversaw three projects in transportation, staffing and healthcare. Performed project scope analysis, budget
evaluation, marketing, staff assignments, quality control and team management.
 Coded full interface revision and performed subsequent testing. Tracked and managed defects. Worked
with internal and external clients to address issues, scheduling on-site visits as needed to address more
extensive problems.
RUSSELL COUNTY PUBLIC LIBRARY SYSTEM, Lebanon, VA 2004 to 2005
Technology Coordinator
 Managed multiple small networks consisting of 4 to 25 systems with varying architectures and operating
systems, including Mac, Windows, and Linux. Implemented open source firewall solution, allowing re-
purposing of funds into server and PC upgrades and software client management solutions. Introduced
Deep Freeze© to manage patron workstations.
 Created remote administration capabilities to allow for off-site work and workstation management and
monitoring.
AT&T WIRELESS SOLUTIONS, Lebanon, VA 2003 to 2004
ROBERT ELDER Resume, Page 3
Systems Analyst
 Developed center-wide site for representatives and management to track schedules, calls, performance
reviews, and rep, team and call center statistics. Integrated multiple database systems, including SQL
Server, Informix, and Oracle to generate reports. Performed quality control and trained 600 staff members.
EDUCATION
Oracle System Administration, Southwest Virginia Community College
SQL Server Administration, Southwest Virginia Community College
Pursuing Security+, Linux+, CCSP
RELEVANT SKILLS/TECHNICAL PROFICIENCIES
Microsoft SharePoint, Microsoft Project, Microsoft PowerPoint, Microsoft Office (All Versions), OpenOffice,
Microsoft Office for Mac, Microsoft Visio, Kali Linux, Metasploit, Nessus, netcat, SET (Social Engineering Tookit),
Nikto, Wireshark, Ettercap, Hyperion, Aircrack-ng, SPF, Remedy, HP Quality Center, CMS, eTalk Superview©,
eTalk Advisor©

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Robert Elder - Resume - Jan 2016

  • 1. ROBERT ELDER 21748 Crescent Park Square  Broadlands, Virginia 20148 276.880.5651  robert.elder251@gmail.com Project Manager More than 12 years of experience managing IT based projects, combining team leadership and organizational skills with technical savvy and cross-functional communication abilities. Extensive experience managing budgets and timelines, leading to $25M in contractual multi-year engagements. AREAS OF EXPERTISE  Staff Management/Training  IT Server Implementations  Team Leadership  IT Security Program Development  Quality Control  Expense Management  Project Coordination  Client Relations/Training  Problem Resolution PROFESSIONAL EXPERIENCE DIGITAL WEB DESIGNS, Lebanon, VA 1999 to Present Owner  Company leader and manager of IT projects that include implementing security tools, including firewalls, IDS/IPS tools and other initiatives to replace and/or enhance existing perimeter security for clients; managing and deploying Windows 2000, 2003, and 2010 servers; and multiple server implementations, including Windows Server 2000-2012, Linux, and OS X.  Oversee all operations of business, including but not limited to marketing and client analysis, project plan development (requirements, budgets, client expectations and time-lines) and project close-out. Develop and train team members for project implementation.  Provide client training to assist in increasing security issue awareness and best practices. Perform regularly scheduled network audits and physical security practices. APEX SYSTEMS, Falls Church, VA Consultant  Performed analysis of data sets associated with security scans, providing full breakdowns of systems, vulnerabilities, and recommended changes to address.  Worked closely with management teams to recommend and implement changes to client network providing significant positive impact to network security and policy adherence.  Performed Implementation Manager functions including new project requests and business requirement authoring.  Maintained consistent communication with client to address concerns or ambiguities.  Provided direction to the field for resolution of identified security concerns including unsupported software, expired operating systems, and required security patches.  Developed and trained team on use of semi-automated tool for tracking remediation status of multiple simultaneous field worked action items.  Utilized IBM Endpoint Manager, System Center Configuration Manager, and Excel to perform manual analysis of trends and drive remediation efforts. TECH MAHINDRA, St. Louis, MO 2013 to 2014 Consultant  Essential consultant assigned to provide IT project management skills and expertise to coordinate multiple AT&T projects simultaneously. Co-managed onshore and offshore teams to maximize efficiency and
  • 2. ROBERT ELDER Resume, Page 2 resources across time zones to meet stringent deadline and client expectation demands.  Led team direction in addressing defects in a timely manner, even when overcoming large obstacles.  Provided status reports on project progress to senior management.  Projects included:  Sr. Technical Architect – ORT / Controlled Introduction PSO Manager, AT&T (2014)  Sr. Technical Architect – GAMMA Defect Manager, AT&T (2014)  Sr. Technical Architect, AT&T (2013-2014) CGI TECHNOLOGIES AND SOLUTIONS, Lebanon, VA 2007 to 2012 Consultant  Project management consultant tasked with leading IT project implementation. Used Microsoft Project and Microsoft SharePoint to manage team schedules, tasks and communications. Assigned projects included:  Travelers Insurance (2012) Assisted with implementation of Ratabase© rating engine. Designed rating formula, table and data. Aided clients in building efficiencies in existing programs and recommended software enhancements to better match client needs. Oversaw ticket and defect management, scenario testing, automated testing, and documentations.  GEICO (2011-2012) Remotely assisted with Ratabase© rating engine implementation, including formula design, table and data design and entry and team cross training. Oversaw documentation review and revision, quality control review of formulas, tables, and data and code deployment into both a testing and production environment.  AT&T (2007-2011; 2007-2010) Performed project management functions with functional, IT and testing teams. Cross-trained team members to increase organizational efficiencies. Authored test plans, test scenarios and test cases, while addressing issues prior to product testing and deployment.  DELL Financial (2010-2011) Coordinated multiple simultaneous testing efforts between CGI, DELL, and 23 separate collection agencies. Communicated issues to DELL, CGI and collection agency management teams, setting defect resolution time-lines and addressing slippage. APPALACHIAN AGENCY FOR SENIOR CITIZENS, Cedar Bluff, VA 2005 to 2006 Project Manager  Oversaw three projects in transportation, staffing and healthcare. Performed project scope analysis, budget evaluation, marketing, staff assignments, quality control and team management.  Coded full interface revision and performed subsequent testing. Tracked and managed defects. Worked with internal and external clients to address issues, scheduling on-site visits as needed to address more extensive problems. RUSSELL COUNTY PUBLIC LIBRARY SYSTEM, Lebanon, VA 2004 to 2005 Technology Coordinator  Managed multiple small networks consisting of 4 to 25 systems with varying architectures and operating systems, including Mac, Windows, and Linux. Implemented open source firewall solution, allowing re- purposing of funds into server and PC upgrades and software client management solutions. Introduced Deep Freeze© to manage patron workstations.  Created remote administration capabilities to allow for off-site work and workstation management and monitoring. AT&T WIRELESS SOLUTIONS, Lebanon, VA 2003 to 2004
  • 3. ROBERT ELDER Resume, Page 3 Systems Analyst  Developed center-wide site for representatives and management to track schedules, calls, performance reviews, and rep, team and call center statistics. Integrated multiple database systems, including SQL Server, Informix, and Oracle to generate reports. Performed quality control and trained 600 staff members. EDUCATION Oracle System Administration, Southwest Virginia Community College SQL Server Administration, Southwest Virginia Community College Pursuing Security+, Linux+, CCSP RELEVANT SKILLS/TECHNICAL PROFICIENCIES Microsoft SharePoint, Microsoft Project, Microsoft PowerPoint, Microsoft Office (All Versions), OpenOffice, Microsoft Office for Mac, Microsoft Visio, Kali Linux, Metasploit, Nessus, netcat, SET (Social Engineering Tookit), Nikto, Wireshark, Ettercap, Hyperion, Aircrack-ng, SPF, Remedy, HP Quality Center, CMS, eTalk Superview©, eTalk Advisor©