1. Russell Craft Cell: (971) 533-6513
LinkedIn: www.linkedin.com/in/rscraft rscraft@gmail.com
IT Tech Manager
LEADING IMPROVEMENTS | ENABLING TECHNOLOGY | PROMOTING TALENT
Experienced IT leader with executive-level managerial strengths and a strong background leading operations,
production, support, and applications management and developing high performing teams.
Proven understanding of the benefits, challenges, diversity, and flexibility required when working with a small, close-
knit, service-oriented team.
Demonstrated history of elevating system availability to record highs, reducing system incidents, boosting resolution
time, and elevating system responsiveness globally.
Recognized for the ability to optimize systems and applications, devise scalable and high-performance solutions, and
ensure all employees contribute to achieving or exceeding expectations.
Passionate for continuous improvement, excellent service, and driving projects through to successful conclusion.
Areas of Expertise
IT Operations Management Technical Infrastructure Strategic IT Planning
Process Re-Engineering Business Process Management Organizational Development
Large-Scale Project Management Systems Analysis & Design Solutions Engineering
Business Continuity Planning System Implementations Security & Compliance
Professional Experience
INTEL CORPORATION | 11/1996 – 7/2015
IT TECH MANAGER, 2010 – 2015
Progressed through multiple promotions to develop and support the Windows infrastructure used by design engineers.
Managed a local team of 12-15 employees in addition to a virtual team of 120 globally. Ensured the design environment
was standard across all design sites, including design, purchasing, landing, BCDR, support, and security compliance.
Accountable for customer management including requirements analysis/definition, design, and implementation of global
solutions that enable them to work faster and smarter. Winner of multiple Division Recognition Awards.
 Reduced application deployment from 12-weeks to five days by designing and delivering a standard ‘lab’ server landing
environment in the datacenters, which included new networks, power, security models, and use of virtualization.
 Consistently exceeded SLA expectations for critical or high-level incidents (achieved 95% or higher with 90% goal).
 Introduced autonomic technologies to eliminate or reduce intervention from support engineers to resolve problems.
 Instituted several internal tools that enabled customers to resolve issues on their own.
WINDOWS PROGRAM MANAGER, 2000 – 2010
 Led strategic direction, developing roadmaps, and ensuring timelines were met.

2. Russell Craft Cell: (971) 533-6513
LinkedIn: linkd.in/1I45JrW rscraft@gmail.com
 Delivered the entire Windows environment to the Intel Design team across 20+ global sites including SAN, SQL, WEB,
Virtualization, Security, File Services, SS*S technologies, and SharePoint.
 Boosted engineers’ productivity and significantly cut downtime by implementing numerous technologies including SAN,
HA, SQL clustering, and virtualization.
 Moved the infrastructure from a server to a services-based model, which saved the design teams five weeks on landing
new applications.
 Drove the move from desktop to laptops for the design engineers.
 Executed validation and deployment of several new server and client operating systems.
 Managed a $4M yearly budget that ensured a four-year refresh cycle on all hardware.
APPLICATION TEAM LEAD, 1998 – 2000
 Led local team of 12-15 engineers.
 Devised training and automation for application integration.
 Created tools for automatically patching machines globally.
Applications Integration Engineer, 1996 – 1998
 Developed a solution to deliver both user and system components to workstations.
 Integrated NT4 applications into an environment where engineers did not have admin rights on their computers,
splitting system and user components.
 Delivered solution for delivering apps in a standardized manner across 12 design sites.
BLACKWELL NORTH AMERICA | 6/1990 – 11/1996
CUSTOMER ACCOUNT MANAGER,
Managed key accounts globally and supported internal book ordering tool.
 Reduced vulnerability to data loss by establishing standard filer for data storage, providing one location for all customer
data and removed all company data from desktops.
 Supported up to 3000 internal and external customers daily on a proprietary internal application.
 Introduced multiple new technologies, most notably, NAS and trained/supported end-users on its use.
Education & Training
PORTLAND STATE UNIVERSITY
Pursued degree in Computer Science. Achieved 180 credit hours.