1. Curriculum Vitae
Eng.Hazm AlAbdullah
36251 Bad Hersfeld
Mobile:+49 (176) 83344595
hazm.a@hotmail.com
SKILLS SUMMARY With 13 years’ experience in managing IT team and Solving Computer Problems. Skilled in Microsoft
operating systems (client and server), Exchange server. Graphic & web design, web hosting, Website
development, installing network infrastructures, remote access networks, Wireless Solutions, Routers,
hubs, firewalls, switches connectivity, HP, Compaq, Dell Servers with RAID5, Backup Devices & CCTV.
Excellent background in computer trouble shooting, PL/SQL, VB, Proxy Servers, Microsoft Office, and
Microsoft Windows. Experienced in developing and implementing networking, firewalls, security systems,
remote access. Plus media and artwork software. Ability to work under pressure environment.
EMPLOYMENT Technical Support Manager
Moafaq Al-Gaddah Group of Company (MAG
Group)
www.mag.ae
Dubai, U.A.E.
July 2008 – Aug 2014
- Manage team of 10 IT engineers
- Manage resource levels within the team to objectives
- Manage performance reviews
- Provide leadership, support and mentoring for IT team
- Act as escalation point for critical service issues
- Maintain stability and availability of Systems and corporate ERP solution
- Management of all communication devices including firewalls, switches and phone system
- Manage Corporate cloud service
- Manage & monitor corporate web hosting servers
- Audit and analysis potential security risks
- Engage with third parties for IT projects during initiation, planning, design and execution
- Attend IT related exhibition and perform market research in-order to improve provided services
- Drive continuous improvement to optimize service delivery
- Provide fortnightly status report to Group IT director
- Documenting all actions taken during the problem resolution process
- Handling all kind of sites infrastructure setup and purchasing including phones and IT related
stuff.
- Developing solutions to reported problems
- Management of server software and associated backup routines.
EMPLOYMENT IT Administrator
Admission Supervisor
Moafaq Al-Gaddah Co, LLC (MAG Group)
www.mag.ae
Dubai, U.A.E.
Jul 2001-Jan 2008
 Handling & managing all network problems and answering user enquiries concerning system
operation.
 Maintain liaison between users (Up to 257 Users) and technical staff to communicate the status of
resolution to users.
 Monitoring & controlling company & store buildings maintenance software.
 Responsible for Oracle ERP solution for Accounting and Stock Control.
 Handling the communications between main office and other branches with stores in Dubai &
Sharjah.
 Finding the new solutions for growth of the company business.
 Following up purchases of all the company computers and computer accessories.
 Recommended and implemented new switching center design, which resulted in improved equipment
maintenance and switching operations.
 Handling Computers and domains trouble shootings.
 Improving websites of the company and its branches.

2. Curriculum Vitae
 New site setup (network cabling, phone cabling, wireless network, switches, firewall, and servers)
 Hardware and software troubleshooting
 Website design
 Install & configure servers
 Administrate all websites related issues including subscriptions, mails creations and monitoring.
 Responsible for the recruitment and training of new staff
 Administrator for IIS web Application (Citrix technology).
EDUCATION
LANGUAGES - Bachelor of science (B.SC) Computer Engineering
- Mastering Microsoft Visual Basic Fundamentals
- Mastering Microsoft Visual Basic 6.0 Development
- Mastering Enterprise Development Using Microsoft Visual Basic
Arabic: Mother language
English: V. Good in reading, writing & speaking
German: Beginner
*Original Documents will be submitted upon requested