1. Richard C. Manzoni
_____________________________________________________________
2145 Oxford Drive Pensacola, FL 32503 850-485-0240 richardmanzoni@yahoo.com
Career Highlights
Gary Smith Ford (New Automotive Dealership) – Ft. Walton Beach, FL 2012 – 2014
Service Director
• Increased Service sales from $1.7 to $2.1 million in 12 months
• Increased service gross 21% from 2012 to 2013
• Set all time historical sales and gross records July & August 2013, March & April 2014
• Recognized in Orlando Region for setting objective records 6 consecutive quarters highest
maximum level 3 for brakes, Batteries, and Tire sales.
• Brought abnormal warranty trends down and out of audit conditions to Ford Motor Co. metrics.
Moyer Ford (New Automotive Dealership) – Foley, AL 2007 - 2012
Service Manager
• Proposed new and proven practices to ensure the success for the department.
• Instilled employee pride and responsibility to being more proficient and responsive.
• Provide proactive leadership, integrity, and efficiency with professional standards in
management.
• Manage 10 technicians, 2 cashiers, 3 service advisors.
.
Gulf Breeze Ford (New Automotive Dealership) – Gulf Breeze, FL 2003 – 2007
Service Director
• Develop, implement, and monitor activities to maximize accountability of a new automobile
franchise.
• Provide proactive leadership, integrity, and efficiency with professional standards in
management.
• Helped in the design and obtained bids and recommendations for a new service franchise.
• Plan and develop and manage appropriated and contract budgets.
Orville Beckford Ford Mercury (Automotive Dealership) – Milton, FL 2002 – 2003
Service Director
• Reorganized and improved productivity of a failing service department.
• Improved customer relations through quicker service repair turnaround time and employee
communications with management.
• Grew the service department from 9 technicians to 14 in 6 month time.
Eddie Mercer Automotive (Automotive Dealership) - Pensacola, FL 2001 - 2002
Service Director
• Raised the Service Department from a non-profitable to profitable controlled environment.
• Instilled employee pride and responsibility to being more proficient and responsive.
• Established new policy and procedures to encourage employee enthusiasm and satisfaction.
Key Ford, Inc. (Automotive and Heavy Truck Dealership) - Pensacola, FL 1995 -2000
Service Director
• Increased sales from $1.5 million to $2.5 million.
• Average absorption rate 71%, while maintaining an average net profit of 58%.
• Maintained good communications with Industry Representatives, vendors and Factory Reps.
• Responsible for 42 employees which included 23 auto and diesel technicians.
2. Richard C. Manzoni, page 2
Key Ford, Inc. (Automotive and Heavy Truck Dealership) - Pensacola, FL 1984 -1994
Service Manager
• Reorganized and established proven training methods to build quality repairs and profits for the
department.
• Proposed new and proven practices to ensure the success for the department.
• Established new policy and procedures of purchasing and maintaining equipment and products.
• Reviewed daily employee performance and counseling when necessary.
Key Ford, Inc. (Automotive and Heavy Truck Dealership) - Pensacola, FL 1980 -1984
Assistant Service Manager/Warranty Administrator
• Instituted and maintained quality control programs.
• Established proper billing and recording of technicians production including shift scheduling,
approve time cards for payroll.
• Increased shop efficiency and implemented computerized recording of repair orders.
Key Ford, Inc. (Automotive and Heavy Truck Dealership) - Pensacola, FL 1972 -1979
Service Advisor/Dispatcher
• Implemented incentive programs for technicians.
• Set up and maintained daily repair schedules.
• Performed service office duties to encourage better employee and customer satisfaction.
Richard C. Manzoni, page 3
3. Computer System Experience
• UCS
• Reynolds and Reynolds
• ADP
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• MS / PC DOS
• Power Point
Education
A.A. - Business Administration, Pensacola Junior College, Pensacola, FL
Coaching and Teambuilding Skills Certification, Skillpath Continuing Education
Microcomputer Concepts, Pensacola Junior College, Pensacola, FL
Orientation To Fixed Operations, Ford Motor Co.
Parts and Service Manager Certifications, Ford Motor Co.
Effective Communication Skill Certification, Ford Motor Co.
Managing Customer Relations Certification, Qualitywatch Seminar
Dealer Computer Services Certifications, Universal Computer Systems
Warranty and Policy Administration, Ford Motor Co. and Northwood Institute
Professional Service Advisor Certification, Ford Motor Co.
Ford Master Certified
Service Manager Master
Parts Manager Master
Body Shop Manager Master
Warranty Administrator Master
Sales Manager Master
Customer Relations Manager Master
Richard C. Manzoni, page 4
References
4. Heather Maas
Regional Customer Service Manager
Ford Motor Company
Southeast United States
Orlando, FL.
866-631-3788 XT 77771
Kelly Johnson
Ford Finance Moyer
251-943-1661
Eugene Brown, Executive Director
Escambia Pensacola Human Relations Commission, Pensacola, FL
850-434-2431 Ext. 12
Ernie Lee Magaha, Clerk Of Circuit Courts
First Judicial Circuit Escambia Court Florida, Pensacola, FL
850-595-4310
Richard Moyer, Owner
Moyer Ford Sales, Foley AL
251-943-1661
Dick Ludwig
Ford Service Advantage
Retail Growth Specialist
Southfield, MI
904-536-0801
Jim Charles
Account Development Specialist
American Tire Distributors
Theodore, AL
251-222-3383
Richard C. Manzoni, page 5
Rick Gavaletz
Territory Sales Manager
Wurth USA Inc
Ramsey, NJ
