1. MM I C H A E LI C H A E L HH A M P T O NA M P T O N
Address: 23 Wesley Lane Burlington, NJ 08016
Phone: 609.284.6304 E-mail: mikeahamp@comcast.net
BB U S I N E S SU S I N E S S AA N A L Y S TN A L Y S T
Seasoned, dynamic, and results-driven professional, with over 15 years of experience in business management and analysis.
Powered with proficiency in identifying project or program challenges and opportunities for improvement, as well as in
leading and executing numerous technological innovations to achieve business goals. Skilled at applying industry-specific
expertise in developing and enhancing business systems. Recognized as a hands-on leader with record of accomplishment in
developing innovative business solutions to meet business needs and surpass client expectations.
AA R E A SR E A S O FO F EE X P E R T I S EX P E R T I S E
 Business Needs and Requirements Analysis  Business Implementation Strategies
 Operational Restructuring  Problem Resolution and Decision-Making
 Project Management and Support
 Computer Networking
 Quality Assurance and Regulatory Compliance
 SQL Data extraction - Crystal and Excel reporting
Technical Skills: Computer networking, Microsoft Office Suite (Excel, Access, Project, and Visio), UML Modeling, SQL, Flash,
and Adobe Creative Suite
PP R O F E S S I O N A LR O F E S S I O N A L EE X P E R I E N C EX P E R I E N C E
McNeely, McGuigan, & Esmi Law Offices, Moorestown NJ: 2012-Present
Office 365 Administrator
• Re-engineered business processes to align with Office 365 business environment
• Set up individual attorneys for Office 365 in house and remote services
• Created backup and recovery process using Office 365 “OneDrive” services
• Sharepoint Administration
• Provide day-to-day support for Office 365 users
Legal Assistant
• Manage fiduciary accounts including monthly reconciliations of bank and brokerage accounts, monthly reporting to
attorneys with principle and income allocation for calculation of commissions
• Fiduciary Accountings
• Annual reports of well-being and accountings in guardianship matters
• Drafting of notices, proof of service and miscellaneous documents to support attorneys’ pleadings
• Interfacing with court clients, and other attorneys for scheduling and case management
AMTRAK, WILMINGTON, DE: 1986–2015
Manager, Point of Sale (POS) Systems and Support 2011−2015
 Elicited requirements and acted as liaison between operations and the technical team
 Spearheaded the establishment and institution of policies and procedures regarding the operation of POS-related systems
 Oversaw the overall phase of equipment maintenance; material and supplies procurement; and future system
enhancements design based on established requirements
 Utilized Microsoft Access and SQL queries in recording and tracking the usage of approximately 100 individual POS
tablets, as well as extracting sales data from POS tablets down to the cost center level, respectively
 Worked in a test environment validating different components of the POS system performed as designed. Set up a small
internal network which authenticated to a corporate router that dynamically assigned IP addresses
 Provided keen oversight to the development of comprehensive operational and financial reports and analysis. Utilized
SAP Crystal Reports and SAP Business Objects for illustrative purposes.
 Prepared Power Point presentations of food and beverage – revenue, usage, costs and spoilage reports for Amtrak’s
California State-supported trains. Also provided in-depth analysis of the same using advanced techniques in Microsoft
Excel.
 Used Sharepoint services for a document repository and document version control

2. MM I C H A E LI C H A E L HH A M P T O NA M P T O N
Address: 23 Wesley Lane Burlington, NJ 08016
Phone: 609.284.6304 E-mail: mikeahamp@comcast.net
 Ensured end-users process credit card payments which align with payment card industry (PCI) standards
 Closely monitored user acceptance testing of POS system
Career Highlights:
 Pioneered the nationwide application of POS user training program
 Worked in partnership with the Project Team in successfully designing and executing a POS system on board trains
that boosted food and beverage revenue by 10% in the first quarter of operation
 Recorded and reduced functional issues with POS System in collaboration with the Application Support Group
 Produced requirements from the user-community for proposed system
 Served as second-level help desk support for POS System and subject matter expert (SME) with System Developer
and Test teams in charge of designing and customizing their GEN POS solution to work in company’s mobile
environment
 Took an active involvement in discussing Payment Card Industry (PCI) compliance and system development
Manager, Onboard Operations 2001−2011
 Assumed project manager role, in charge of supervising staff of 12 in executing credit card processing device on board the
trains that supported the food and beverage purchases in the Amtrak cafe cars
 Provided hands-on management in developing a food service delivery cart service for the company’s flagship train service,
along with national cash register program on board Amtrak’s café cars
Career Highlight:
 Administered the credit card devices processing an average of $175K monthly in first year of use
EE D U C A T I O ND U C A T I O N
MASTER OF INFORMATION SYSTEMS IN BUSINESS: 2012
University of Phoenix, Phoenix, AZ
GPA 3.7
PP R O F E S S I O N A LR O F E S S I O N A L AA F F I L I A T I O NF F I L I A T I O N
2001 - Microsoft Certified Professional (MCP) with a strong emphasis on computer networking