Joseph Ballou has over 15 years of experience as a senior business analyst with expertise in business process analysis, requirements elicitation and management. He has worked across multiple industries, including utilities, manufacturing, telecommunications and financial services. Ballou is skilled in communicating with stakeholders, understanding business needs, and leading collaborative workshops to define solutions and requirements.

1. JOSEPH F. BALLOU, JR.
Charlotte, North Carolina 28215 704-488-0669 joseph.ballou@yahoo.com
SUMMARY
Senior Business Analyst with extensive experience in solutions definition and design including 15+
years performing business process analysis and management and business systems analysis. Highly
skilled in communicating with all levels of management and business organizations, utilizing excellent
communication and interpersonal skills in gaining understanding of business needs and objectives,
fostering a collaborative solution definition environment.
Expertise in:
Business-IT Relationship Building Business Solution Discovery and Definition
Business Process Analysis Business Requirements Elicitation and Analysis
Business Process Modeling Requirements Management
Gap and Impact Analysis Project Management, esp Solution Roadmap
Business Process Management Software Quality Assurance
PROFESSIONAL EXPERIENCE
IT Requirements Analyst / Data Analyst, Duke Energy (contract), Charlotte, NC 6/2105 – present
Research and document data requirements from multiple sources supporting BI reporting enhancements.
 Interview Reporting and Compliance SMEs for multi-source data requirements, publish High Level
Requirements, then consolidate into detailed data mapping requirements enabling integration of data
into central repository.
 Provide subject matter expertise gained from business to clearly communicate data requirements,
attributes, and properties to downstream project tasks.
Business Analyst, BPM Analyst, Electrolux Major Appliances, Charlotte, NC 2/2011 – 6/2015
Lead process and requirements workshops, model business processes, document gaps & pain points, assess
impacts, elicit and publish business and functional requirements in a Manufacturing and Supply Chain enterprise.
 Business functions supported: Order Entry and Management, Logistics, Transportation Management,
Inventory Management, Finance, Sales, Pricing, Purchasing, CRM, Document Control, Human
Resources, and Manufacturing through enterprise-wide end-to-end business processes.
 Evaluate business challenges, prepare high level project summary (problem statement, scope, objectives,
stakeholders, business case), build SIPOC, As-is models, document pain points and improvement ideas,
build To-be and impact analysis resulting in business process efficiency gains, audit compliance, and
financial control.
 Work with multiple lines of business to define and document financial, logistical, and inventory
management end to end business processes for integration of a new major account business model,
resulting in implementation of new enterprise-wide business processes and $100M+ in sales.
 Write use cases in support of new $50M sales channel exposing gaps, action items, and solution
opportunities resulting in comprehensive solution for customer onboarding, order management,
transportation management, product installation & repair, and finance.
 Research factory direct shipping business processes, build complex detailed current state process model,
use cases, and functional requirements resulting in clear software requirements for system development.
 Present Business Process Management (BPM) benefits, concepts, and methods to senior management.
Business Analyst, Technical Project Manager, Time Warner Cable (contract)
Charlotte, NC 6/2010 – 12/2010
Elicit and develop requirements and manage programmer onboarding process for TV Everywhere offering.
 Write use cases for authentication and authorization services resulting in comprehensive requirements
documentation and test coverage.
 Write authentication user stories for iframe implementation providing clear requirement set for new TV
Everywhere sign in experience replacing legacy re-direct solution.

2.  Manage technical information flow and troubleshoot SAML authentication and SOAP authorization
services XML resulting in successful third party programmer on-time implementations.
Sr. Business Analyst, Fidelity Investments (contract), Durham, NC 10/2008 – 11/2008
Support implementation of new financial services Service Center desktop and applications, providing service
representatives with client company benefit and payroll information, and transaction processing capabilities.
 Elicit and develop requirements for systems improvements through workplace observation, business
analytics, and discussion of end user’s and management’s assessment of current toolset.
 Execute User Acceptance Testing of financial services benefit administration applications.
Sr. Business Analyst, Verizon Communications (contract), Cary, NC 2/2007 – 9/2008
Evaluate and provide solutions for business requirements from multiple stakeholders for implementation into
complex order entry, service delivery, and inventory management processes, across multiple systems.
 Perform functional analysis of business requirements to be fulfilled by service delivery, inventory, and
change management system, and elicit and document software solution requirements utilizing existing
functionality or new systems development.
 Analyze business requirements, elicit and develop functional requirements for automated service
delivery, billing, and operations hand-off procedures for new products with revenue projections in
excess of $100 million.
 Analyze and formalize requirement details through “To-be” business process model for change
management request automation, resulting in faster ticket resolution and updates to Customer Premises
Equipment (CPE), with increased router configuration database accuracy.
Business Systems Analyst, College Foundation, Inc., Raleigh, NC 1/2004 – 2/2007
Elicit, define, and manage software requirement needs for enterprise-wide business organizations, gaining
understanding of processes and making recommendations to enhance products and productivity.
 Perform as the liaison and translator between management and development team to elicit and define
software requirements for new web services and iSeries back end systems capabilities, resulting in
implementation of new online products as well as internal systems enhancements.
 Design and develop new HTML prototype to initiate web form enhancement discussions resulting in
improved requirements quality, greater web application usability, and more intelligent web services.
 Create and present wireframe demo for new web form to clarify detailed requirements for customer
facing web application resulting in clear stakeholder and IT understanding of proposed deliverables.
Quality Assurance Team Lead, Sony Ericsson, RTP, NC 7/1999 – 11/2003
Manage software test team activities, develop test plans and scripts, and perform testing of GSM and CDMA
handsets. Utilize RequisitePro to manage and track requirements compliance.
 Manage team and accomplish on time delivery of test results for high visibility product features.
 Gather multiple requirements documents, develop test plans and steps, and perform automated and
manual testing of voice services handset features on phones that provided $140 million in sales.
 Manage 7 verification engineers at local and remote locations in test plan development and execution
resulting in comprehensive device testing and final test result reporting to management.
Business / Product Requirements Analyst, LM Ericsson (contract), RTP, NC 3/1998 - 7/1999
Develop consumer product user interface and application requirements for cutting edge mobile platforms.
 Develop detailed handset radio product requirements including custom fonts and icons, resulting in
delivery of unique first generation mobile phone with radio.
 Develop and document requirements for handset applications which were precursors to today’s smart
phone “apps.”
Business Analyst, Project Manager, MCI Communications Corporation, Cary, NC 5/1993 – 3/1998
Analyze business processes, elicit and develop software requirements, obtain project funding, negotiate and
package releases, manage the development schedule, and manage user acceptance testing.

3.  Lead team of 3 requirements analysts in contextual business process analysis and re-engineering of
Customer Service Center processes resulting in executive decision to fund systems replacement projects.
 Using business analytics, build business cases for systems development projects, resulting in funding for
systems that increased network availability and reduced customer down time.
 Achieve 20% and 50% efficiency gains in high volume Customer Service Center support applications.
Software Test Engineer, MCI Communications Corporation, Reston, VA 8/1989 – 5/1993
Network Routing Analyst, MCI Communications Corporation, Tysons Corner, VA 7/1988 – 8/1989
Computer Operator, MCI Communications Corporation, Pentagon City, VA 6/1986 – 7/1988
TECHNICAL SUMMARY
Business Tools
ARIS, BA-BOK, BPMN, Business Objects, FOCUS, HP Quality Center, JD Edwards, Lotus Notes, Sametime,
Microsoft Office (Word, Excel, Powerpoint, Project, Visio), Microsoft Sharepoint, Oracle Transportation
Manager (OTM), OpenOffice, Rational ClearQuest, Rational RequisitePro, SAP, multiple SDLC’s, Snagit, WMS
Business Process Modeling Methods
SIPOC, VACD, Value Stream, As-is/Current state, To-be/Future state, Swim lane, Function tree, Context
diagram, UML Use Case and Sequence diagraming
Operating Environments
MS Windows, Linux, IBM iSeries/AS-400, Mainframes
Professional Associations
International Institute of Business Analysis (IIBA®), IIBA Charlotte Chapter Assistant Director of Operations
EDUCATION
B.S. Computer Information Systems, Strayer College, Arlington, Virginia. Summa Cum Laude.
Executive Certificate in Business Analysis, John Cook School of Business at Saint Louis University