1. A. KR I S TI N E STR I N G FEL L O W
3775 QuartzCrystal Dr. Phone: 904.583.8559
Jacksonville, FL 32225 Email: akstring@bellsouth.net
Busi ness Repo rti ng Anal yst
A top-performing information systems specialist credited with more than 15 years of technical and systems
expertise in programming, data analysis, systems and database development, and reporting analysis. A wide
technical skill sets, combined with strong analytical and problem-solving abilities assure projects are completed on-
time and on-budget. Highly valued for a collaborative team-building attitude, and an impeccable worth ethic that
supports maintaining productive internal and external business relationships.
Areas o f E xperti se
Report Development & Analysis
Legacy Computing Platforms
Business Process Review
SQL Stored Procedures & Tuning
Reporting Tools & Software
Project Management
Databases & Systems
Customer Service
Software Implementation
Key S ki l l s Assessment
REPORTING ANALYSIS & DEVELOPMENT – Proficient in standard reporting software applications, including
Crystal Reports, SQL, Visual Fox Pro, MS Access, and other software applications. Proven ability to extract and
manipulate data to meet reporting business requirements. Experienced with developing reports from business
requirements gathering and maintaining legacy reporting through report modification.
TECHNICAL KNOWLEDGE – Strong SQL skills working with stored procedures and tuning SQL for optimal
performance and timing. Familiarity working with Microsoft development tools, servers, and environments and
developing reporting data from standard Microsoft tools.
Pro fessi o nal E xperi ence
SERVICE LINK – DEFAULT SOLUTIONS, JACKSONVILLE, FL
NOV 2016 – PRESENT (RE-HIRE) AND AUG 2009 – APR 2016
REPORTING ANALYST LEVEL 3
 Develop reports using MS SQL Server Management Studio and Crystal Reports from Management and
Servicer request specifications.
 Tune stored procedures and load jobs to increase system efficiency, achieving, on average, 50%
performance improvement.
 Convert MS Access reports created by users into stored procedures to ensure data integrity and
consistency in reports.
 Maintain training documentation for the Business Analytics group, including vetting and implementing
suggested changes.
 Create templates for quick and easy updating of Dashboard standards for required processes, as defined
by LPS Management and Servicers.
 Train team members in various technical areas, including: LPS Process Management database
architecture, Reporting rules and standards, Excel formulas and uses in validation logic processes for
more complex requests, and Dashboard templates and processes.
ONE CALL CARE MANAGEMENT, JACKSONVILLE, FL
APR 2016 – NOV 2016
REPORTING ANALYST
 Develop monthly and ad-hoc reports using MS SQL Server Management Studio as requested by the
management.
 Assist current report developers in more advanced query requests.

2. A. KR IST IN E STR IN GF ELL O W PA G E 2
Professional Experience Continued:
FIDELITY NATIONAL INFORMATION SERVICES, JACKSONVILLE, FL
2005 – 2009
REPORTING ANALYST
 Worked with management and customers to determine information that would be most helpful in
tracking issues that needed to be addressed.
 Designed and developed the most expedient methods of gathering data from three systems into a single
database for organizational performance reporting and analysis.
 Created all Excel workbooks for data analysis through the use of charts and graphs to track trends,
expected spikes, and anomalies.
 Introduced new reports to help Customer Support know when to expect high call volumes, helping to
ensure proper staffing levels and therefore outstanding customer service.
 Made actionable recommendations to improve business processes.
 Managed the SharePoint site for Customer Support Reporting, including managing security, tracking
documents posted, and archiving obsolete documents.
 Designed and developed reporting to advise Customer Support agents and their managers of personal
performance in relation to pre-determined performance indicators.
MHF INSURANCE ADMINISTRATORS INC., JACKSONVILLE, FL
1998 – 2005
SENIOR PROGRAMMER ANALYST
 Developed business specific applications for use by the organization and client insurance carriers
ensuring mission critical priorities were included in system requirements.
 Recommended innovative solutions for processes and functions.
 Reduced paper flow and cost of doing business by eliminating pre-printed forms and contracts.
 Automated work flow and communication functions without compromising regulated confidentiality
from within applications.
 Identified opportunities to conduct business analyses and design applications that increased
productivity, reduced payroll, and improved billing accuracy.
 Ensured end users became proficient in using new applications through detailed documentation and
personal training.
 Automated New Business processes including medical underwriting, policy issue, and initial billing.
 Ensured process flexibility allowing for regulatory and state mandated changes to insurance laws.
 Improved accuracy of billing and commissionsystems, and introduced comprehensive auditing to both
systems.
 Improved customer retention by automating Rate Increase system. Annual Rate Increase strategy
included offering price sensitive clients with optional changes to coverage.
 Automated claim auditing process. Introduced randomized sampling to eliminate predictability in which
claims would be audited, streamlined auditing process by linking all systems which helped eliminate the
propagation of errors between systems.
 Earned HIPPA certification
Education & Training
Associate of Arts, Green River Community College, Auburn, WA
Olympic College, Completed coursed in Microsoft applications, Bremerton, WA
Florida Community College, Completed programming courses, Jacksonville, FL