Tracy Moore has over 15 years of experience in administrative and customer service roles. She currently works as a Technical Writer and Administrative Assistant for A&B Engineering Services, where she prepares engineering drawings and enters service labor hours. Prior experience includes roles as an Administrative Assistant for Marks Family Trucking, a Customer Service Representative for J.W. Jung Seed Co, and a Property Manager for Oliver Enterprises. Moore has strong computer, communication, and organizational skills.

1. Tracy Moore
920-763-3316
PO BOX 115 FRIESLAND WI 53935
Tracymoore.405@gmail.com
Experience
11/30-2015 - Present | Technical Writer/Administrative Assistant
A & B Engineering Services LLC | 124 N Columbus St Randolph WI
Prepare Engineering drawings for digital copy or hard copy by putting into requested format for machine manuals to
ship when the machine ships, Software used- Autocad, AutoDesk Inventor, Autodesk Vault Professional 2014, Adobe
Acrobat X Pro, Oracle, Visual, Microsoft Office-Outlook, Excel, Word, Access, Powerpoint. Enter Service Labor
hours into Visual for billing, Approve Service Expense reports for reimbursement.
09/02/2014 – 06/21/2015 | Administrative Assistant
Marks Family Trucking LLC | 520 E Burnett St Beaver Dam WI
Multifaceted clerical tasks, Organized and filed paperwork in order to prepare all paperwork for income taxes,
Communicated with accounting staff; Reconciled checking accounts, credit card payments and loan payments using
Quickbooks Pro, Invoicing, Coordinated paperwork with payroll department, Inspected driver logs using computer
software program, Booked loads using Internet Truckstop, Negotiated with brokers, Completed and faxed broker
packets, Dispatched drivers and escorts, obtained and faxed proper permits and insurance documentation; Human
Resources tasks: Advertised for Experienced Over the Road Truck Drivers and Escort Drivers using local media
resources as well as social media resources, Conducted Interviews, Hired qualified candidates and started training
processes, Updated documentation on drivers as well as trucks and trailers, maintained and organized both filing
systems for trucks and employee records.
12/02/2013 – 07/18/2014 | Customer Service Representative
J.W. Jung Seed Co| 335 S High St Randolph WI
Answered customer calls in a busy call center and entered phone and mail orders from all of
the company’s seven seed and supply catalogs, Learned and operated two computer programs
on one screen at the same time with ease, Went above and beyond to provide customers with
answers to difficult questions and provided excellent customer service.

2. 2
TracyMoore
05/2012 – 11/2013 | Property Manager
Oliver Enterprises| N675 E. Friesland Rd Markesan WI
Cleaned and painted houses and apartments in preparation to rent or sell the properties.
Installed light fixtures, replaced windows, other maintenance of the buildings and grounds,
listed properties for sale or rent.
09/2008 – 04/2012| Tax Preparer
Liberty Tax Service| 2547 New Pinery Rd Portage WI
Prepared both business and personal income taxes for many clients, Multifaceted clerical
tasks, Scheduled appointments, Made calls to prior year clients, Completed annual federal
income tax training course, Communicated with other departments to plan meetings, conduct
training and prepare customer packets, Co-developed comprehensive, 60 page State tax
training manual that enabled faster ramp-up for newly hired staff, Executed Business to
Business Marketing every year to increase our client base, Utilized guerrilla marketing to
obtain maximum exposure of our products and services, Planned customer appreciation
events, family fun days and fundraisers.
05/2006 – 07/2010| Payroll Clerk
Del Monte Foods Inc| 801 W Commerce St Cambria WI
Multifaceted clerical tasks, Filing paperwork, Accounts Receivable/ Accounts Payable, Data
Entry of Bill of Ladings, Asset recording, Front desk reception, Entered employee timesheets,
Printed paychecks and pay statements, Maintained accurate records of checks and stock,
Assisted other departments as needed.
06/2001 – 02/2006| Custodian
Reedsburg School District| 501 K St Reedsburg WI
Cleaned assigned rooms and assisted with other parts of the buildings and corridors, Set up for
extra-curricular activities, Filled in where needed in different buildings throughout the
district, Was part of a disease prevention strategies team, Stripped and waxed floors,
Repaired lockers, desks and chairs, Changed light bulbs, Vacuumed and shampooed carpeting,
Cleaned restroom areas and water fountains, Maintained professionalism and performed other
duties as assigned to me.

3. 3
TracyMoore
Skills
 Obtained Notary Public Commission good through 1/12/2019, Excellent customer service skills, Front
desk reception, Records Management, Reconciliations, Spreadsheets/Reports, Event management,
Analytical knowledge, Executive support, Human Resources Duties, Excellent communication skills
both written and verbal, Very Resourceful problem solver, Detail oriented, Contract negotiation skills,
Proofreading and Editing skills, Business Writing, Medical terminology, Accounting skills, Able to
prioritize and be creative, delegate and motivate.
 Microsoft 2010: Word, Excel, Powerpoint, Outlook, Access, Project
Libtax software, AutoDesk Vault Professional 2014, Autodesk Inventor, AutoCAD 2013, Quickbooks
Pro, Kronos, ADP, Windows operations, Internet explorer, Google Chrome, Firefox, Adobe Acrobat X
Pro, Skype, HP software, hardware and services, Social Media, Internet Truckstop, J.J. Keller
Encompass, Others used for training, advertising and other informational resources, Multiple data
base and Networking systems.
Education
Madison College, Portage Campus
September 20010 – December 2013
Administrative Professional Program
References
Marie Jacobs
W 4536 W inding Lane
Cambria, W I 53923
920-296-1766
Rieann009@gmail.com
Ariel Dean
207 Rosedale Ave
Fox Lake, W I
920-248-2097
Ariel.neff@hotmail.com
Rhonda Rohrbeck
91 N Park St
Markesan, W I 53946
920-923-5550
Rhondarohrbeck@gmail.com