Priya Ranjan Kumar has over 3 years of experience working in information processing roles for companies like Tata Consultancy Services and Morgan Stanley. He has expertise in developing, designing, and administering various IT service management applications and suites. Some of his key responsibilities have included managing knowledge transfer between teams, reviewing and improving processes, and developing databases. He is proficient in tools like ServiceNow, SQL, and various Microsoft products.

1. PRIYA RANJAN KUMAR
Sri GangaParmeswari Residency, Flat # 2F/2, Munneswara layout, Kadugodi main road,
Channasandra. Near- FCI Channasandra. Cell: 09019416743
Email: tinku.priyan@yahoo.in
PROFILE
An Information Processing Specialist (Consultant) with more than 3 year of progressively responsible
positions in diversified and very large production and development environments in domains like IT,
Capital Markets and Investment Banking, Banking & Payment Hub, Payment & Journals with ITSM.
Development/Design/Admin/Support of HPSM Application, MyService customized forms/workflow and
“off the shelf” ITSM suites of application (SRM, SLM, CHG, INC, PBM).
 Good Hands on SRM. Experience in application techniques in design, development, testing and
production rollout skills.
 Consumed SOAP web services in MyService to get contract related data.
PROFESSIONAL EXPERIENCE
TATA Consultancy Services,Bangalore. Apr’ 2015-Present
Commonwealth Bank of Australia-MyService: Banking &Payment Hub, Payment & Journals
Information Processing Specialist/ Consultant:Project Management System
o To develop and enhance the application, along with the integration with system legacy for
automation of ticket creation, contacts uploads and security surveillance. To implement a
scalable, robust application which is core IT service management (ITSM) solutions with incident,
change, and other management process standardization, quality service delivery and support, and
enhance agent and end- user support.
o Analyzing enhancement, design solutions and preparing the supporting documents such as
coding, implementation plans, and release plans and so on.
o Managing knowledge transfer to BAU team, refreshing non- production environments and
providing third line support to BAU.
Tools and technology used:
o Operating System (windows): Windows 2007
o Open System: HP Service Manager 7.11, ServiceNow, JavaScript
o Database: MS-SQL Server 2005
Achievements:
o Appreciation from the CBA management for suggestion on “Enhance the to-do list query.”
TATA Consultancy Services,Chennai. Jun’ 2012-Apr’ 2015
Morgan Stanley (North America):Client Account Ownership Group, Operations Risk and Control
Information Processing Specialist: First Line ofDefense
o It aligns business to INC/CHG/PBM/WO/RM, etc. which provides a consistent interface from
which users request a service fulfilment. It includes all main components like Self-service
interface, Service Catalogue, Request Management, Work order management, Trade execution
and completion.
o Global owner of all Morgan Stanley sub-ledger Credit and Interest Derivatives Client Accounts.
Owner of North America Cash Equity and Fixed Income accounts. Responsible for weekly and
monthly account substantiation, certification and signoff.
o Identify and resolve process gaps and exceptions to mitigate downstream risks through
MyService.

2. o Develop process improvement projects for the Client Account Ownership model, in collaboration
with controllers, functional and business groups.
o Manage an off shore team of professionals responsible for the creation of weekly and month-end
account substantiation reporting packages.
o Successfully defined the deliverables and responsibilities of the team and transitioned it from
project stage to production.
o Designed, developed, and managed ORACLE database for structured Mortgage and Asset
Backed securities. Oversaw all monthly updates, as well as updates of inter-related systems.
Automated data entry and integrity checks.
o Successfully integrated users’ needs into database, combining in-depth knowledge of fixed
income securities, broad experience with ORACLE database and SQL language, and
understanding of users’ business needs.
Tools and technology used:
o Operating System (windows): Windows 2003, 2007
o Open System: HP Service Manager 7.11, ServiceNow, JavaScript
o Database: MS-SQL Server 2005
Achievements:
o Morgan Stanley has provided best team player certificate.
o Process improvements carried out, has been a success and saves about 1 hour in daily basis in
First Line of Defence- ORC team.
o Trained clients and some of the new joiners as well, on boarding responsibilities.
DOCUMENTATAION EXPERTISE
o Project Plan
o Business requirement document (BRD)
o Ball Park Estimates (BP)
o Detail Design Documents (DDD)
o Technical and Implementation Documents
o Impact Assessments (IA)
TECHNICAL SKILLS
Tools: HP ServiceCenter 6, New Client, New Server-side Application stack (servlets), inclusion of
JavaScript, inclusion of SOAP, ServiceNow, BMC Remedy, ITIL. Service Manager 7/7.11: GUI, Web
client, Process Model (IIA)
Microsoft Product: VB, .Net framework.
Reporting Tool: Microsoft Share point (BIDS).
Data Base: SQL, Oracle
Programming: C++, Java
Operating System: Windows Server 2003, windows7
Awareness: CMDB, AM, ADDM.
EDUCATION
Annamalai University (DDE), Chidambaram
Master of Computer Application, (corres.)
CMS College of Science & Commerce, Coimbatore (Bharthiar University)
Bachelor of Computer Application, awarded 2012