This document is a resume for Fred L. Phelps summarizing his professional experience and qualifications. Phelps has over 20 years of experience in data analysis, process management, project management, reporting and analysis, and staff training and development. His most recent role is as a Senior Specialist in Business Management at AT&T Technology Operations, where he prepares and analyzes capital reports. Prior to this, he held financial analyst and billing process coordinator roles at AT&T Mobility and KMC Telecom. He also has experience directing a children's network non-profit organization.

1. FRED L. PHELPS
3613 Grahams Port Ln. Snellville, GA 30039  fphelps1a@gmail.com  678 –654-8735
QUALIFICATIONS SUMMARY
Highly motivatedprofessional withversatilestrengths anda recordofsuccessful jobperformance. Twentyyears of progressively responsible
experience with provenexpertise in:
 AnalyzingData  Understandingandexecution ofprocess
flows andprocedures
 ResolvingComplex Issues  ReportingandAnalysis
 ManagingProjects  Community Volunteer
 TrainingandDevelopingStaff
PROFESSIONAL EXPERIENCE
AT&T TechnologyOperations, Atlanta,GA: Sr. Specialist-Business Mgmt. September 2009-Present
Capital Reporting and Analysis
 Prepare,analyze andpublish weekly Capital vs.quarterly forecast reports
 Process ACE request via swift tracsystems/ performdaily exports intoCFASdatabase
 Update ProductionCurve reports: which trackMTDplan ofrecordandplanof execution
 Update monthlyproject counts: tracksites that come onair
 Administrator for Departmental share point site
 Create oracle project numbers forHQ in CFAS
 Create Adhoc reports when requested
 Prepare,analyze andpublish weekly Over_Acedvs.budget Reports for Capital Markets
 4 yrs. admin andanalysis in CFASandFDW
 Open PO reports greater than30days
 CIP data analysis andreporting
AT&T Mobility,Network Finance,Atlanta, GA: Financial Analyst II April 2008-September2009
Provide supportfornational Network Capital Process, Authorization for Capital Expenditures (ACE).
 Process budget request andtransferforCapital projects.
 Comply with establishedSLAs for processingof ACE project approvals.
 Ensure budget relateddata is loadedinto multiple systems with high degree ofaccuracyandreasonable validation checks are performed.
 Process weekly budget reconciliation.
 Maintain andupdate project level budgets in Oracle.
 Assist with preparationof monthly reports andscorecards by runningBVA reports in Viking.
 Work with endusers anddevelopment teamtodefine newfunctional requirement for Budget Request ProcessingTools.
 CIP data analysis andreporting
AT&T Mobility,Alpharetta,GA: FinancialAnalyst II July2005-May 2008
Research and provide rootcause analysis on variances from monthlyGL Reconciliation
 Retrievedmillions of dollars via unbilledrevenue report, due to inaccurate billingsystemdata errors and/oracct set up.
 Audit andprepare timelyandaccuratemonthly invoices for the B2B customer base.
 Provide ongoinganalysis ofcustomerbillinginformation/contract: variances, trends andany additional drivers.
 Cross Functionality: workwith Sales andMarketingorganizations to ensure the highest customersatisfaction.
 Prepare re-rates andadjustments tocustomer billinginformation.
 Provide process improvements andefficiencydrivers in statedjob, special projects on an AdHoc basis.
 Research andresolve customer-billinginquiries.
 Posts adjustments in billingsystem
KMC TELECOM INC., LAWRENCEVILLE, GA: Billing Process Coordinator JULY 1999- JUNE 2005
Responsible for accurate and timely invoices for Local and Longdistance telecom services and coordinated system software fixes with
system engineers,resolving billingissues
 Recappedmillions ofcall records that rejecteddue to inaccurate customer datain billingsystems, retrievingthousands of dollars of
revenue for company.
 Analyzedbillingsystem data via datasets anddata query, usingdata set strings andSQL statements.
 Trackedbillingandorder entryissues via Microsoft Access promotingresearchandresolution ofbillingproblems
 TrainedFieldandsupport andbillingoperations on billing procedures andoperations
MCI/WORLDCOM, Atlanta, GA: Product Lead April 1996- July1999
Leader andliaison with various departmental groups assisted in establishingprocess and procedures for support on new products impacting
post billing invoices.
 Researchedandaudit corporate accounts forA/R andbillingaccuracy, andcontractual compliance.
 Identifiedbusiness needs for support such as personnel headcount, trainingmaterials, classes, andservice level agreements
 Draftedandpublishedweekly fieldnotifications to proactivelyaddress billingissues andsystem challenges.
 Generatedmonth endreports at management level onprogress of billingissue trends, resolutions, softwarefixes,agingissues andquarterly new
goals andobjectives.
 Trainedandsupervised16 employees on billingsystems andprocedures toensure billing accuracy
 Attendedvarious “Train theTrainer” classes, focusingon systemrequirements andsupport knowledge to trainemployees

2. COMMUNITY EXPERIENCE
Metro Children’s Network – Atlanta, GA - Director October 2010 - April 2016
Director ofChildren’s Network in conjunction with non-profitorganization (MCD)
 Directedstaffof 25volunteers
 Managed4 different school age life lessoncurriculums for150 children
 Trainedstaff onsanitationandsafety issues workingwith children
 Managed$10,000yearlybudget for supplies and snacks andevents
 Recruitedandassistedin schedulingvolunteers
 Performedbackgroundchecks for teachers andparents
 Coordinatedcommunityoutreachevents i.e. children’s local hospital
 Partneredwith Toys -4-Tots to distribute toys in the local neighborhood
 Preformedother duties as assigned
 Volunteer with International Children’s Ministry Network (Orange)
 Coordinatedtrainingwith parents andteachervolunteers
 Taught childrenages 2-18 life lessons, alongwith positivemorals andvalues
 Facilitatedperformingarts activities with teens
EDUCATION
M.B.A. MGMT., Strayer, University2015
B.A Social Work,Kentucky State University, 1990
Training/Courses
Six sigma Yellow belt certified: Project ManagementEssentials, Insurance Sales Principles, Microsoft Access, Excel, Word, andPowerPoint